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Radisson Hotel Kandy

Property class: 4

Photo gallery for Radisson Hotel Kandy

Bar (on property)
Premium bedding, down duvets, memory-foam beds, minibar
Restaurant
Suite, Lake View
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View map
No. 31, Saranankara, Mawatha, Kandy, Central Province, 20000
  • Place, Kandy Lake
    ‪2 min walk‬
  • Place, Udawatta Kele Sanctuary
    ‪5 min walk‬
  • Place, Temple of the Tooth
    ‪10 min walk‬

Room options

View all photos for Deluxe Room

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Room

8.0 out of 10
Very good
(13 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

Deluxe Room, Lake View

9.0 out of 10
Wonderful
(8 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room - 15% Discount on Food and Soft Beverages

Premium bedding, down duvets, memory-foam beds, minibar

Superior Room - 15% Discount on Food and Soft Beverages

  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, Lake View

Suite, Lake View | View from room

Suite, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room - 15% Discount on Food and Soft Beverages

Premium bedding, down duvets, memory-foam beds, minibar

Premium Room - 15% Discount on Food and Soft Beverages

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Premium Room - 15% Discount on Food and Soft Beverages

Premium bedding, down duvets, memory-foam beds, minibar

Premium Room - 15% Discount on Food and Soft Beverages

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down duvets, memory-foam beds, minibar

Superior Room

  • Sleeps 2
  • 1 King Bed

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About the area

Kandy

A stay at Radisson Hotel Kandy places you in the heart of Kandy, within a 5-minute drive of Kandyan Art Association & Cultural Centre and British Garrison Cemetery. .This spa hotel is 1.4 mi (2.3 km) from Temple of the Tooth and 4.7 mi (7.6 km) from Royal Botanical Garden.

What's nearby

  • Kandy Lake - 2 min walk - 0.2 km
  • Lakeside Adventist Hospital - 5 min walk - 0.5 km
  • Udawatta Kele Sanctuary - 5 min walk - 0.5 km
  • Wales Park - 8 min walk - 0.7 km
  • Temple of the Tooth - 10 min walk - 0.9 km

Getting around

  • Kandy Railway Station - 6 min drive

Restaurants

  • ‪Hideout Lounge - ‬12 min walk
  • ‪Balaji Dosai - ‬16 min walk
  • ‪Hela Bojun Hala - ‬12 min walk
  • ‪World Of Spice - ‬19 min walk
  • ‪Senani Restaurant - ‬11 min walk

About this property

Radisson Hotel Kandy

Radisson Hotel Kandy offers 122 accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 122 guestrooms featuring minibars and LCD televisions. Your memory foam bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Radisson Hotel Kandy has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 46
  • Christmas Eve (December 24) Gala Dinner per child: USD 23 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 46
  • New Year's Eve (December 31) Gala Dinner per child: USD 23 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 137 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

OZO Kandy Hotel
OZO Kandy
OZO Kandy Sri Lanka Hotel
OZO Sri Lanka Hotel
OZO Kandy Sri Lanka
OZO Sri Lanka
Radisson Blu Kandy
OZO Kandy Sri Lanka
Radisson Hotel Kandy Hotel
Radisson Hotel Kandy Kandy
Radisson Hotel Kandy Hotel Kandy

Radisson Hotel Kandy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 273 out of 527 reviews
Rating 8 - Good. 188 out of 527 reviews
Rating 6 - Okay. 40 out of 527 reviews
Rating 4 - Poor. 14 out of 527 reviews
Rating 2 - Terrible. 12 out of 527 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes room and hotel very good
Stayed 1 night in Jan 2026

2/10 Terrible

Meliha

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately, my stay did not meet the usual Radisson standards. The check-in process was very slow and the staff seemed unsure of what to do. The room had an unpleasant smell, felt very basic, and the electricity went out during my stay, taking time to fix. Overall, this property does not reflect the quality I normally expect from Radisson.
Stayed 1 night in Jan 2026

8/10 Good

Melanie

Liked: Staff & service
The staff are absolutely amazing and are practically keeping the hotel running. They are efficient, welcoming and extremely helpful, all with a huge smile on their faces.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jainul Abdeen

Stayed 1 night in Jan 2026

10/10 Excellent

Ashok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had many options and they took care of my food restrictions and served food accordingly
Stayed 1 night in Jan 2026

6/10 Okay

Ravitha Samath

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Seems hotel only value / priortise travel agent booking and not what they call OBS (online booking system) like expedia.
Stayed 1 night in Jan 2026

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet. Staff were polite and efficient. Breakfast buffet also very good. Central location. Highly recommend.
Stayed 2 nights in Jan 2026

4/10 Poor

Daniel P.

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff of the hotel are nice and the location is good we also liked the small gym and the pool area. What was not very good was room cleanliness and repair - water kettle broken, stainless steel hand rail black spotted, AV ducts moldy , Shower groutings moldy etc etc. TV had to be serviced, the I room writing desk was stained.
Stayed 3 nights in Jan 2026

6/10 Okay

Idan

Stayed 1 night in Jan 2026

10/10 Excellent

Todd

Stayed 1 night in Dec 2025

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service
Very comfortable bed and pillows - the staff were very friendly and competent. However the rooms did appear a bit “tired” and our room (and the gym) had a particular musty/damp smell that was quite overpowering. Not convinced it was good value for money.
Stayed 1 night in Dec 2025

6/10 Okay

Vikram

Travelled with family
Disliked: Staff & service
The toom lock did not work dezoite rroeared engineering
Stayed 2 nights in Dec 2025

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, amazing views of Kandy. Great swimming pool, nice breakfast and buffet (although I did have better at other places in Sri Lanka). I had a great time and I would definitely stay here again. Definitely recommend it!
Stayed 3 nights in Dec 2025

8/10 Good

kedar

Stayed 2 nights in Dec 2025

8/10 Good

shamil

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, modern hotel
Stayed 1 night in Nov 2025

8/10 Good

Chandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff excellent always with a smile
Stayed 3 nights in Dec 2025

10/10 Excellent

Kushani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay. The food was delicious and had a lot of varieties. The staff was friendly and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

nadine

Liked: Cleanliness, staff & service, amenities
Room was very clean, felt spacious and very modern. Air conditioning could have been a little bit better though. The dinner buffet was lovely and staff were really friendly. Would definitely stay here again!
Stayed 1 night in Nov 2025

10/10 Excellent

Angjalie

Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed at Radisson during November 2025 in lake view suites and deluxe and triple rooms as we were a large group. We were received with a warm welcome from the first day and were taken care of well by the entire staff. The Radisson Kandy is clean and well organized with a knowledgeable and friendly staff. The hotel is also close to all of the local main attractions and the city center. We highly recommend staying at the Radisson Kandy for any traveller.
Stayed 2 nights in Dec 2025

10/10 Excellent

A

Stayed 4 nights in Nov 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Most staff were polite and helpful, disappointed with our check-in experience. Felt ignored and didn’t help when we couldn’t connect to the WiFi. Restaurant was good, we ate from the al a carte menu. Plenty of choice at breakfast. Nice clean room, bed and pillows were exceptionally comfortable so good nights sleep. Was a bit out the way, didn’t feel we could walk into town on our own (2 senior ladies).
Stayed 3 nights in Nov 2025

10/10 Excellent

DIANA

Stayed 1 night in Nov 2025

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, friendly staff and excellent views from room. Staff very friendly too. Highly recommend.
Stayed 2 nights in Nov 2025

8/10 Good

Sherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have breakfast. Had lunch & dinner only & was given 15% off. The reception needs people who could converse in English. They were helpful but found it difficult to communicate with them in English
Stayed 3 nights in Oct 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lake views. Big rooms..air conditioning works well. Buffet breakfast has a great selection and variety.
Stayed 2 nights in Oct 2025