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Hotel Ermitage Kandersteg

3.0 star property

Photo gallery for Hotel Ermitage Kandersteg

Outdoor spa tub
Lunch and dinner served, garden views
Property grounds
Exterior
Premium Double Room, Balcony (with sofa bed)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Free WiFi
  • Parking included
  • Restaurant

Explore the area

View map
49 Oeschinenstrasse, Kandersteg, BE, 3718
  • Place, Oeschinensee Kandersteg Gondola
  • Place, Oeschinen Lake
  • Place, Kandersteg-Sunnbuel Cable Car
    ‪6 min drive‬
  • Airport, Bern (BRN-Belp)
    ‪57 min drive‬

Room options

View all photos for Premium Double Room

2 bedrooms, hypo-allergenic bedding, desk, laptop workspace

Premium Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort - Double Room without balcony with sofa bed

Comfort - Double Room without balcony with sofa bed

Comfort - Double Room without balcony with sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Premium Double Room, Balcony

2 bedrooms, hypo-allergenic bedding, desk, laptop workspace

Premium Double Room, Balcony

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, Balcony (with sofa bed)

2 bedrooms, hypo-allergenic bedding, desk, laptop workspace

Premium Double Room, Balcony (with sofa bed)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Premium-Family Room

Premium-Family Room

Premium-Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Bunk Beds

View all photos for Comfort - Family Room

Comfort - Family Room

Comfort - Family Room

  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Junior Room, Balcony

Junior Room, Balcony | Bathroom

Junior Room, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Kandersteg

With a stay at Hotel Ermitage Kandersteg in Kandersteg, you'll be near ski lifts, within a 5-minute drive of Oeschinen Lake and Oeschinensee Kandersteg Gondola. .This hotel is 31.8 mi (51.3 km) from Leukerbad-Therme and 0.8 mi (1.3 km) from Swiss Alps Jungfrau-Aletsch.

What's nearby

  • Kandersteg-Allmenalp Cable Car - 5 min drive - 2.5 km
  • Luftseilbahn Kandersteg-Almenalp - 5 min drive - 2.5 km
  • Kandersteg-Sunnbuel Cable Car - 6 min drive - 3.5 km
  • Blausee - 8 min drive - 5.9 km
  • Leukerbad-Therme - 51 min drive - 48.4 km

Getting around

  • Kandersteg Station - 15 min walk
  • Sion (SIR) - 64 min drive

Restaurants

  • Restaurant Oeschinensee
  • ‪Restaurant Bergstübli - ‬1 min drive
  • Underbargli
  • ‪Restaurant Adler - ‬9 min walk
  • ‪Gemmi Taverne - ‬18 min walk

About this property

Hotel Ermitage Kandersteg

Hotel with free breakfast, near Oeschinen Lake
Hotel Ermitage Kandersteg offers 18 accommodations with complimentary bottled water and hair dryers. 80-cm flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 18 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.
Enjoy recreation amenities such as a sauna or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access and ski storage.
At Hotel Ermitage Kandersteg, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include express check-out, multilingual staff, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.
Onsite venue - Overlooking the garden, this restaurant serves lunch and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Billiards/pool table
  • Hiking/biking trails
  • Indoor pool (guest access)
  • Playground
  • Sauna
  • Ski storage

Family friendly

  • Access to nearby indoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Free bottled water

More

  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.60 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number CHE-320.576.167

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Ermitage Kandersteg Kandersteg
Hotel Ermitage Kandersteg Hotel
Hotel Ermitage Kandersteg Kandersteg
Hotel Ermitage Kandersteg Hotel Kandersteg

Reviews

Hotel Ermitage Kandersteg Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 86 out of 140 reviews
Rating 8 - Good. 40 out of 140 reviews
Rating 6 - Okay. 9 out of 140 reviews
Rating 4 - Poor. 2 out of 140 reviews
Rating 2 - Terrible. 3 out of 140 reviews

Reviews

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in a very convenient place, right by the gondola for Oeschinensee Lake & the hotel allows you to park for free on the day of arrival or departure so you don't also need to pay for parking for the Gondola. The view is amazing from the grounds of the hotel overlooking the mountain. Check-in was quick, but they didn't ask if we had a car & it was only when I enquired that I realised we should have been given something to put in our car, otherwise we could have been given a ticket. There's extra charges for using the hot tub or sauna featured on the photos. The breakfast buffet was enjoyable and included in our room price, there was choices for all family members. On arrival, we were told we had booked a "budget room" whereas we had thought we had booked a comfort room. The room was in the basement with no view of the mountain & there was scaffolding right outside our room which wasn't particularly safe for small children. When we arrived, we realised the TV was damaged, we informed the management & they seemed annoyed but did not offer any compensation etc. the radiator was leaking in the hallway & the floor was raising up near the bathroom/toilet. It was however spacious inside and would have slept 6 people and a baby if required with a double bed and two sets of bunk beds. It was also clean. When staying at the accommodation they offer a guest card which gives you discount to the gondola and public transport, but we had already bought our gondola tickets
Stayed 1 night in Aug 2025

2/10 Terrible

Kashif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Clear Instructions for Check In

Hello, I respectfully disagree with your decision. I purchased insurance specifically to protect my stay, and I would like to understand how I can use it to obtain a refund, as I paid extra for this coverage. Additionally, no one from the property reached out to me, despite having both my phone number and email address. Someone from the front desk or management should have contacted me before leaving for the day to provide the after-hours check-in process. Please let me know the steps to file a claim through the insurance I purchased. I genuinely need your assistance, as this is the second or third time I’ve faced issues without any proper resolution or compensation. If this cannot be resolved, I will have no choice but to escalate this to higher management, share my experience in a public review, and reconsider using Hotels.com for future bookings. Thank you, Kashif Ahmed
Stayed 1 night in Jul 2025

10/10 Excellent

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute little property. We stayed for one night as a travelling group of three females. We stayed in a room made up for three and it was so cosy and well presented. Staff were really friendly and super happy to have us there. Would recommend particularly for the cable car to Oeschien which is literally across the road! Excellent, thankyou!
Stayed 1 night in Jul 2025

2/10 Terrible

Takuya

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Got a room next to the one being renovated.

The hotel was under renovation. They gave us a room right next to the site. They drilled walls in the morning while we were still there. We couldn’t use balcony due to all the stuff for construction. No facility - no fridge, no kettle, no curtain! I complained but no change whatsoever. Staff were all pretty nice but the decision to rent the room while still construction doesn’t make any sense.
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent!
Stayed 1 night in Jul 2025

2/10 Terrible

Prashant

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

We checked in lae night. Front desk service person did not informed us that wifi was not working. We asked lady to give us another wifi pwd she denied the request. For 2 nights wifif did not work at all. Everytime they keep saying it will work tomorrow and they are fixing. After 2 nights we decided to checkout and stay somewhere else for 1 night and property managet agreed to refund us that 1 night and some compensation for inconvience caused by no wifi service, contruction noise in hotel, safety issues in playground. My kid was about to fall down from broken steps of playground. Now, hotels.com telling us that hotel is not agreeing to give us any refund and compensation at all and offereing $20 one key cash which feels like insulting. We paid $1074 for 3 nights. Hotel is in construction and they are not making any effort to make your stay comfortable so stay away from this hotel.
Stayed 3 nights in Jul 2025

8/10 Good

Niva

Travelled with family
Liked: Amenities, property conditions & facilities
Very Roomy but bathroom didn’t have any locks
Stayed 1 night in Jul 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Hotel Ermitage staff was very friendly and accommodating it was very close to hiking and rooms very clean. Breakfast was excellent as well. Hot tub was not very hot when we’re there so did not use it otherwise great location and experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Seong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Pritika

Stayed 2 nights in Jun 2025

10/10 Excellent

Nacor

Stayed 1 night in Jun 2025

10/10 Excellent

Jihye

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice cosy hotel

Nice hotel. Just beside the cable car station. While the walk to the hotel from train station was long, it brings you across a very nice field full of small flowers. So it was enjoyable. The only not so good thing was that the hotel was under renovation and have no lift to upper level.
Stayed 1 night in May 2025

8/10 Good

Choon Feng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, just besides the cable car station. Without transport can be a strenous walk for those with big luggages.
Stayed 2 nights in May 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super.

Excellent hotel. Great staff, nice breakfast. Nice room. A bit of a walk from town but a scenic walk it is. Close to lift up the mountain to a lake and hiking.
Stayed 3 nights in May 2025

10/10 Excellent

Fatmir

Stayed 1 night in May 2025

8/10 Good

Gautam

Stayed 4 nights in Apr 2025

8/10 Good

Radan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Joby

Construction is going on and you won’t be able to sleep in. All the plug in are very old type. They are in the process of renovating the rooms.
Stayed 1 night in Apr 2025

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff

They were accommodating for our very late check-in. Rooms are big. Excellent help from the staff able to help us find jumper cables when our car did not start.
Stayed 1 night in Apr 2025

8/10 Good

James

Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely hotel in Kandersteg. This is located beside the gondola station and the walking path for the hike to lake. There was a nice restaurant at the hotel that we had a great dinner at and the breakfast was very enjoyable. My family really enjoyed staying here and we would come back again!

6/10 Okay

SEHAN MILANA GUNATILAKA

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a very beautiful surrounding , so naturists, will travel again
Stayed 2 nights in Oct 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Aug 2024