Occidental Jandía Royal Level - Adults Only Reviews
8.8
Excellent
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Occidental Jandía is a lovely hotel. We had the Royal Level package, and the selection of food and drinks was great. Lunch and dinner offered a good variety of healthy options. There were plenty of drink choices as well, and the cocktails were especially good.
I was also impressed by the staff. There was a waiter named Dani in the Royal Level restaurant who was very kind and took the time to explain a few things about the culture and economy of Fuerteventura and the Canary Islands. Coincidentally, his brother—who works at reception—helped us book a taxi when we were leaving. Cynthia at the front desk also gave us a very warm welcome when we arrived.
Good food, big rooms, friendly staff, easy walk to beach and hills. Nice and quiet in the adult only area
Spa facilities were a bit cold
Disappointed there was no bike hire, facilities felt a bit basic given the premium vibe the hotel is going for
We had an excellent stay, very relaxing and peaceful, we were brilliantly looked after. The staff were all very helpful and friendly especially in the restaurant. Even had the opportunity to try yoga on a paddle board - wobbly but good fun! Would definitely recommend.
Excellent pools and sunbeds. Nice food and service at breakfasts and buffet meals.
Does not cater well for snacks for those not on half/full board. Cleaning of room was late on 2 days (out of 6).
Hotel does not offer airport transfer.
DEMETRIOS
Stayed 6 nights in Mar 2023
8/10 Good
Trevor
Travelled with partner
29 Dec 2022
Liked: Cleanliness, staff & service
The stagff, the comfortable beds, the drinks package make the stay here worthwhile. The property is tired and sunbed cushions and room decor downgrade this review. Food choices and inspiration have declined but this may be because of the worldwide avaiability of produce.
Ok, but the customer service should be better for this level of the hotel...
Only bar service,noone would bring your drink to you, the royal level had very limited and not super luxury choices when it comes to food.
The hotel rooms are a little dated in terms of decor, but you cannot fault the service, the food and drink or the attention to detail in and around the Royal Level. This was a trip away for my boyfriends birthday, which we celebrated whilst there. He received a bottle of Cava, chocolates and a gift from the Royal Level team and they had organised for a bottle of Cava to be served at dinner as a surprise. Very quiet in and around the hotel, due to current circumstances, but it didn't detract from our stay.
Huge hotel, but still very good service. Hotel was very quiet due to the current world situation.
Nice big rooms with a big comfortable bed, good pressure shower, and lovely views overlooking the pools and the beach.
The rooms are a little bit dated, and could probably do with a refurb in the next few years.
The minibar was completely free, and every time we returned to the room, there was a new bottle of Cava and chocolates.
Lovely place, and stunning beach nearby. Would definitely return.
All ok still some details not that great: royal reception service never there, spa schedule incorrect, no one mentioned the shuttle for the beach was not available, it is not beach front, and gym never available as per processes hence it was always empty
Verified traveller
Stayed 3 nights in Jul 2020
8/10 Good
Verified traveller
Travelled with group
14 Feb 2020
Liked: Staff & service, room comfort
Verified traveller
Stayed 1 night in Feb 2020
8/10 Good
Verified traveller
Travelled with partner
24 July 2019
Liked: Cleanliness, staff & service, amenities
The Royal Level pool and restaurant / bar are lovely and there was never any problem getting a sun bed. Staff were very friendly and attentive. Our room was in the main hotel and although comfortable it was quite dated and close to the theatre so very noisy some nights.
Hotel was very nice. We been upgraded to suite room, which was lovely. Staff was exelent. One small “-“ for not having iron in the hotel. There is ironing service in the hotel but take couple off days.
Verified traveller
Stayed 4 nights in Dec 2018
8/10 Good
John
6 Sept 2018
Late check in - poor information provided
Only a short Stay in Royal level. Arrived late approx 1100pm and Royal level reception not opened. So had to use main reception. The young lady booking us in along with other who had just arrive (not Royal level) was conscious we were Royal level and tried to book us in whilst still dealing with other guests. The result was we did not get an overview of what facilities and extras we were entitled to as guest at Royal level. Hence we missed out on quite a lot since short stay and only learnt of other entitlements close to departure. s