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SureStay Plus Hotel by Best Western Jackson

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
Exterior
Business centre
Lobby
1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Place, Old Hickory Mall
    ‪3 min drive‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Exterior
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About the area

Jackson

When you a stay at SureStay Plus Hotel by Best Western Jackson in Jackson, you'll be in a shopping district, within a 5-minute walk of Music Highway Crossroads and Casey Jones Village. .This hotel is 1.7 mi (2.8 km) from Old Hickory Mall and 1.9 mi (3 km) from North Hospital.

What's nearby

  • Casey Jones Village - 3 min walk - 0.3 km
  • Union University - 19 min walk - 1.7 km
  • North Hospital - 3 min drive - 3.2 km
  • Old Hickory Mall - 3 min drive - 2.5 km
  • The Ballpark at Jackson - 6 min drive - 10.1 km

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Cheddar's Scratch Kitchen - ‬20 min walk
  • ‪Logan's Roadhouse - ‬5 min walk
  • ‪Brooks Shaw's Old Country Store & Restaurant - ‬5 min walk
  • ‪Taco Bell - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Jackson

Hotel in Jackson with free breakfast and a seasonal outdoor pool
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 202 out of 780 reviews
Rating 8 - Good. 231 out of 780 reviews
Rating 6 - Okay. 154 out of 780 reviews
Rating 4 - Poor. 99 out of 780 reviews
Rating 2 - Terrible. 94 out of 780 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was excellent, with proximity to the highway and numerous restaurants. While the hotel room could benefit from some updates, a fresh coat of paint would greatly enhance its appearance. The bathroom was clean, but a thorough deep cleaning and repaint would elevate the overall ambiance. The bed was comfortable, although additional pillows would be a welcome addition. Overall, my stay was pleasant, and I would consider returning to this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentlemen at the front office were completely accommodating. It was my son's birthday, and they offered to let us keep the cake in the fridge, and we bugged them the entire time that we were there, and they were very genuine nice people! I can't wait to go back!.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Very good place, especially for the price Room was clean, breakfast was pretty good.
Stayed 1 night in Aug 2025

4/10 Poor

Kaitlin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Questionable area

First room door wouldn’t shut or open easily, second room mediocre. Area didn’t feel very safe.
Stayed 1 night in Aug 2025

8/10 Good

andrea, San Antonio

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked the comfort of the beds
Stayed 1 night in Aug 2025

2/10 Terrible

wendwossen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dusty. Very bad.
Stayed 1 night in Jul 2025

8/10 Good

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Thomas

Travelled with partner
Liked: Staff & service
Room 111 - Bed was ok, clean-the floor had soft spots like you could go through it. It had a handicap shower, which may have been clean but didn't look that great and decided not to use it. Dissapointed.
Stayed 1 night in Jul 2025

6/10 Okay

darrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had an excellent stay. It was perfect for us traveling with our dog. Comfortable clean rooms & wonderful breakfast
Stayed 1 night in Jul 2025

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Route 40.
Stayed 1 night in Jul 2025

6/10 Okay

Mary Jo

Travelled with family
Liked: Staff & service
Once again, wasn’t told about a 100$ deposit by Expedia but the man in the office waived it for me. Pool is nice. Room clean and good AC. Slept well and beds comfortable. Lots of fast food options in the area.
Stayed 1 night in Jul 2025

2/10 Terrible

Marianne

Business traveller, Travelled with partner
Disliked: Staff & service
Very unhelpful staff. Did not offer any help after we couldn't find hotel. Still charged us for 2 nights. Granted, it was my responsibility to read the fine print and cancelation policy. Still, I thought the hotel would have helped us with at least a partial refund or a future stay...
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Stayed 1 night in Jun 2025

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too many inconveniences starting with check in
Stayed 5 nights in Jul 2025

2/10 Terrible

Landrey

Stayed 4 nights in Jul 2025

6/10 Okay

Marian

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The AC in our room was really loud.
Stayed 1 night in Jun 2025

8/10 Good

William

Stayed 2 nights in Jun 2025

6/10 Okay

Teresa and Brett

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall good experience that served it's purpose, however room was a little outdated.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay staff very professional. Highly recommend this hotel to all my friends.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re looking for Cheap and disgusting dirty motel this is your place to stay! The manager is absolutely worthless, the made they and be helpful but without the proper leadership they have zero idea on what needs to be done. Do not go and make a request to move your room to accommodate the reservation that you originally made with the proper request they will tell you that they do not make request and there is nothing available and that you are being unreasonable. The pool and outside area is also dirty, when asked to vacuum the pool of a lot of debris that was on the bottom, the managers reply was he can not tolerate the heat so it will not be getting cleaned. Worst motel experience ever!
Stayed 4 nights in Jun 2025

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking great staff
Stayed 1 night in Jun 2025

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
A very nice hotel
Stayed 1 night in Jun 2025