4/10 Poor
Gary
17 June 2025
Liked: Cleanliness
Disliked: Staff & service
Q.When does the King Suite with Sea View become an unavailable room type?
A. When the hotel decides to rename it the Executive Suite with Sea View.
Thought we were on a good thing for our last two nights in Istanbul when we booked this spacious, modern room with large windows and a panoramic view of the Bosphorus.
And purchasing it during the Black Friday sale at 52% off we were in heaven.
Alas it was not to be. On Check in we were greeted by the Sales and Marketing Manager and advised that there had been a mistake by Hotels.com and our King Suite with a Sea View in fact had no Sea View. We were downgraded to the King Suite in the old part of the hotel. We objected but were told if wanted a suite with sea view we would have to pay $300 Euro p/n when in fact we had paid only around half this amount. Even though we knew this story to be BS we were tired & reluctantly retreated to the room. It was spacious and had a comfortable bed decorated in old style Turkish but looked nothing like the pictures of the room we booked and of course no sea view. To add insult to injury we had a malfunction with the shower which required staff to clean up a flooding mess and send a technician to repair. Window furnishings were not block out. As our flight was at 1:40am we had additionally booked a day room. After our second complaint management reluctantly upgraded us for 8 hours to the beautiful Executive Suite. This however only brought home what we had missed out on the previous two nights!
Gary
Stayed 2 nights in Jun 2025