The first night, they let me know the elevator was out of service and they give me the room in the 7th floor. Is not bad but the stairs where very unsafe and dark, i have to take my phone flash light. Next day i ask for diferent room and they move me to 3 floor wich has not views at all same thing withs stairs, the third night they ask told me that they dont allow pets and my daughter have her little companion pet, thay ask me if i can lefmy dog out of the hotel i will be ok to stay. This was told me by the manager herself. I told her that in the website they allow pets, she just say no, or i can complaint to get a refund. When i stay on hotels i be sure to give nice tips to get a great service, this time that do not work, anyway i went to another hotel the flamingo where i got the service i was looking. I love it. Thank you hotel flamingo!