This is a wonderful, historic building, and a unique experience to stay there. The local area and reception and restaurant staff here were all very friendly and welcoming. The hotel is decorated in a traditional style in-keeping with its history, but it is could do with better upkeep and repair.
Our 'superior' room within the castle was aging a little (wallpaper turning yellow, for example, and the enamel on the bath had huge patches missing, which got larger as the enamel broke away with each shower). During our 5 day stay, we seemed to have only one visit from the daily housekeeping, who replaced our towels that day, but at no point replenished teas or coffees, or took away dirty mugs from the first day.
Overall, the beautiful surroundings and friendly staff elsewhere were let down by bad housekeeping and damaged/dated room facilities. We enjoyed our stay in the area, but left feeling that this hotel relies on its architecture and history to keep visitors and prices high -- and needs to improve the room and housekeeping standard to match.