2/10 Terrible
Megan
28 Jan 2026
Disliked: Staff & service
Caution! Do NOT book Quinta Bella Huatulco. I booked a premium room at this hotel for one night starting tomorrow, Friday January 16, 2026. The highway/road to the hotel is closed and will be indefinitely. A mountain is being moved to build the highway. It’s open only from 4-7am or after 7pm. It’s a dangerous drive when it is open and very dark and dirty. I was advised not to travel for my own safety. I called the hotel 3 days in advance. They would not allow a cancellation without full penalty despite the situation and several days notice; meaning no refund whatsoever. I asked if I could move my reservation to a later date and again the hotel would not accommodate. It took 48 hours for the hotel to respond. I repeatedly asked to speak to the Hotel Manager and was repeatedly ignored. I have not cancelled my reservation in hopes the hotel will change its mind and do the right thing. I would expect this hotel, as in all hotels, should put the safety of their customers first. Or at least notify customers of a major issue, like disruption to the access road, upon booking. Very upset!
Update: the hotel reached out and said they have reviewed my request and will allow me to rebook in two days. That was the only option. Unfortunately the highway will not be open in two days and alternative arrangements cannot be made in that time frame. This offer is not only a reflection of poor customer service but shows no common sense whatsoever.
Megan
Stayed 1 night in Jan 2026
