6/10 Okay
TERANZ
Travelled with family
12 Jan 2025
Liked: Cleanliness, amenities
I like its beautiful facilities and thoughtful design, making it a visually appealing choice. The reception staff were welcoming, and the parking attendants even used flashlights to guide us safely back to our room every evening, which was a nice touch.
However, our experience was marred by several issues. We were assigned a ground floor-level two-bedroom suite, and one bathroom's hot water heater malfunctioned on our first night. With nighttime temperatures in Hua Hin around 22 degrees only, taking a cold shower was uncomfortable, especially for the elderly in our group. Although maintenance responded quickly and fixed the issue, it recurred the following night, forcing us to share one bathroom.
We also booked a Thai massage service, but the therapists seemed inexperienced and rushed, which was disappointing. Additionally, the quality of food at the hotel restaurant was average. On our third day, we ordered breakfast to our room, but the pancakes were hard and dry, and the fruit platter included spoiled watermelon.
In summary, while the hotel’s facilities are impressive and justify the price, the service needs improvement. With better maintenance, training for staff, and attention to food quality, this hotel could truly enhance the guest experience.