2/10 Terrible
CJ
Business traveller
15 May 2025
I booked this property through Expedia due to the amenities offered such as pool hot tub and fitness center when I got there the property was not at all as described the pool was not open neither was the hot tub the fitness center smelled and the wallpaper was coming off the walls due to the water damage coming from the walls the holes were staying in the ceilings were stained from water damage the carpets smelled horrible my room was OK but not as I had pictured nor did it have a refrigerator or microwave
When I approach the staff most of the staff said they would see if they could get me in a different location however failed to do so and that all their other locations were booked I ended up spending three days with no amenities and no one even approach the manager with my issue nor did I receive a call from them
Obviously they were not concerned and we’re just in to grab the money although they grossly misrepresented their hotel and the amenities offered
If I had known the condition as well as the amenities were lacking as they were I would’ve stayed in a much less expensive hotel during my stay personally I want a full refund just because of the inconvenience and the misrepresentation
CJ
Stayed 3 nights in May 2025