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Heritage Place Houston Brookhollow

3.0 star property

Photo gallery for Heritage Place Houston Brookhollow

Reception
Meeting facility
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Housekeeping
  • Gym
  • Laundry

Explore the area

View map
2504 North Loop West, Houston, TX, 77092
  • Place, Daikin Park
    ‪11 min drive‬
  • Place, George R. Brown Convention Center
    ‪12 min drive‬
  • Place, Toyota Center
    ‪12 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪26 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Room

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Single Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Standard Double Room

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

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About the area

Houston

Located in Houston (Lazybrook/Timbergrove), Heritage Place Houston Brookhollow is within a 15-minute drive of Downtown Aquarium and CityCentre. .This hotel is 8.7 mi (14 km) from Daikin Park and 9.2 mi (14.7 km) from Toyota Center.

What's nearby

  • Downtown Aquarium - 10 min drive - 10.4 km
  • Daikin Park - 11 min drive - 11.5 km
  • George R. Brown Convention Center - 12 min drive - 12.3 km
  • Toyota Center - 12 min drive - 12.3 km
  • MD Anderson Cancer Center - 15 min drive - 16.0 km

Getting around

  • Cavalcade Station - 7 min drive
  • Houston Station - 15 min drive
  • Houston William Hobby Airport (HOU) - 41 min drive

Restaurants

  • ‪Whataburger - ‬15 min walk
  • ‪E-Star Asian Buffet - ‬17 min walk
  • ‪Cheba Hut "Toasted" Subs - ‬16 min walk
  • ‪Applebee's Grill + Bar - ‬13 min walk
  • ‪Cimarron - Sheraton Houston Brookhollow Hotel - ‬11 min walk

About this property

Heritage Place Houston Brookhollow

Hotel with free parking, in the vicinity of Downtown Aquarium
Heritage Place Houston Brookhollow offers 197 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 197 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Houston? This hotel has 468 square feet (43 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 468 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Grab bar near toilet (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per stay (maximum USD 200 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay
  • 0.53 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Service animals are exempt from fees
  • Management fee: USD 100.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from December to December
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Houston Brookhollow
Heritage Place Houston Brookhollow Hotel
Courtyard by Marriott Houston Brookhollow
Heritage Place Houston Brookhollow Houston
Heritage Place Houston Brookhollow Hotel Houston

Heritage Place Houston Brookhollow Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 239 out of 435 reviews
Rating 8 - Good. 98 out of 435 reviews
Rating 6 - Okay. 50 out of 435 reviews
Rating 4 - Poor. 23 out of 435 reviews
Rating 2 - Terrible. 25 out of 435 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

DANIEL, austin

Stayed 1 night in Jun 2025

8/10 Good

Jeong Do, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 2 nights in Jun 2025

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but very empty
Stayed 1 night in Jun 2025

6/10 Okay

Lea

Travelled with family
Liked: Staff & service
It was aight
Stayed 1 night in Jun 2025

6/10 Okay

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

Janice

Liked: Property conditions & facilities
What was expected good
Stayed 1 night in Jun 2025

10/10 Excellent

ashlynn

Stayed 1 night in Jun 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A convenient location for a no frills stay
Stayed 1 night in Jun 2025

10/10 Excellent

Glenis

Excelente
Stayed 1 night in Jun 2025

2/10 Terrible

KRISTA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property appears to be stripped of any of the amenities it once had. My son jumped in the pool and it took a hunk out of his foot from something on the bottom. The staff showed apathy and had NO FIRST AID kit. We asked to speak to the owner or general manager and we NEVER heard anything back. WE WILL NOT BE RECOMMENDING THIS PROPERTY TO ANY ONE!
Stayed 2 nights in Jun 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was conveniently located. Older and could use some updating.
Stayed 1 night in Jun 2025

8/10 Good

CODY M

Liked: Staff & service
Was not a bad price but a little run down and in a kind of sketchy area. Noisy outside which deters sleep….
Stayed 2 nights in Jun 2025

4/10 Poor

PATRICIA

Business traveller
Very basic - no food, only one pod of coffee in the room, not enough towels for two. Shower curtain had would on the bottom - but was immediately relaxed when we notified front desk. I understand that we are going through tough economic times, so I get the fact that it’s operating on a tight budget.
Stayed 1 night in Jun 2025

2/10 Terrible

Isiah

Disliked: Cleanliness
Room was decent. Pool
Stayed 2 nights in Jun 2025

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The wifi was very weak. The cold water in the tub/shower was almost non existent. The pillows were too small and soft. It was ok for a two night stay.
Stayed 2 nights in Jun 2025

8/10 Good

esther

Travelled with partner
Liked: Cleanliness, amenities
I like the cleanest, don't like the smell of smoke in the hallway, and not enough towels in the bathroom..
Stayed 1 night in Jun 2025

4/10 Poor

Josie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived on a Thursday with a reservation for one room, 4 guests. Upon entering the room, it smelled of cigarette smoke although it was a nonsmoking room. There were only 2 towels and 2 wash cloths (for 4 people). Friday afternoon around 2:30pm I requested clean towels and wash cloths and was told there were none available and they were in the process of being washed. Around 12:30am after attending a concert, I returned to the front desk where I stood waiting for a staff member for 15-20 minutes with several other irritated guests. Once I was finally able to ask for towels and wash cloths, I was told there were none available bc the hotel was fully booked and they hadn’t been able to wash any. I was extremely disappointed!
Stayed 2 nights in Jun 2025

2/10 Terrible

Aili

Stayed 2 nights in Jun 2025

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transition

Property in ownership transition so food and drink not available at this time
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

6/10 Okay

Andrew

Disliked: Property conditions & facilities

La Cucaracha

Found a cockroach in my room, and they moved me to another room but I was extremely traumatized. I searched my second room for a roach but luckily I didn't see one. But the trauma set in and I was never able to really relax myself at this hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Kealyn

Stayed 2 nights in May 2025

10/10 Excellent

aaron

Stayed 4 nights in May 2025

10/10 Excellent

makayla

Stayed 1 night in Jun 2025

2/10 Terrible

Marlon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I arrived there was nobody at the front desk, we waited over an hour and called every number possible and nobody showed up. Security showed up and they also weren’t any help, around 1 1/2 hr later someone finally showed up to check me in, when I checked out they did not return my deposit, it’s been over 2 weeks and I still haven’t received it after making it aware to the front desk person.
Stayed 1 night in Jun 2025