4/10 Poor
Verified traveller
18 Apr 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend! Unclean room, felt unsafe
Donington Manor Hotel could do with modernisation and renovation work. It is a quirky place with character. Parking + check-in were fine. Went to dinner across from the hotel at Castle Inn which was lovely.
Was booked into room 11 (twin) and my room was not clean at all - not talking about a little dust. There were many cobwebs, spent about 10 minutes removing spiders in the main room and the bathroom. Bathtub had black bits in it, 1st bed had markings on the bedding, 2nd bed had markings in the bed. Bedside drawer handle was broken. Even with the instructions to lock the door, I couldn't tell from the inside whether the door was locked. I was travelling solo so made me feel unsafe and uneasy. Charging points nowhere near the bed/accessible, even with a long charging cable.
I spoke with staff at reception to ask for my money back as I wished to leave the hotel due to these conditions, they offered to show me other rooms first. First few were just as unclean as my room and the next couple were OK but didn't have any charging points near the bed so wasn't suitable for me. The last room they showed me did have charging points by the bedside and was, for the most part, clean enough that I felt like I could sleep there - there were still bits around the room that had built up dust but the room was a lot cleaner than my initial room and had a much better locking mechanism on the door. I agreed to move to that room but I will not be returning. I do NOT recommend!
Verified traveller
Stayed 2 nights in Apr 2025