4/10 Poor
Alan B.
9 Dec 2025
Disliked: Cleanliness
First off I want to say the location is fantastic.Now the not so good.Five of us spent 22 hours traveling to spend 9 days in Waikiki, I had messaged the host right when we landed since we didn’t have any instructions on how to get in. One hour passed and we were sitting out front, I contacted VRBO, spent 45 minutes on the phone until they could patch the host on, she said that she would be there in 20. Another 30 minutes later I called VRBO, I explained to the host we just want to get settled in, not a meet and greet. This became a little frustrating as I have never had to interact with a host to get settled in.The counters had a thin layer of drywall dust, we cleaned them and drove on, the first morning we went to make coffee there was physical drywall chunks in the k-cup spot. The tile shower had tons of soap scum throughout and bits of black mold.The host reached out to me and I mentioned all this, she mentioned there could be a cleaner come by, i told her we wiped down the counters and only had a few more days I’d rather not have a cleaner come in while we are on vacation. That’s something that should be done prior.The laundry, this is on a payment card, it’s not included.On checkout, the host wanted to meet us at the location before we left. This didn’t happen.The one text from the host, “Why did you wait over an hour to check in?” struck a nerve. Phone logs and messages don’t lie. Take as you will, great location but unorthodox communication.
Alan B.
Stayed 9 nights in Nov 2025