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Sonesta Resort Hilton Head Island

4.0 star property

Photo gallery for Sonesta Resort Hilton Head Island

Exterior
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Indoor wedding
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk

Explore the area

View map
130 Shipyard Drive, Hilton Head Island, SC, 29928

Room options

View all photos for Room, 1 King Bed with Sofa bed, Terrace (Sofa Bed)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Terrace (Sofa Bed)

8.8 out of 10
Excellent
(13 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(61 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Terrace

9.4 out of 10
Exceptional
(9 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Palmetto Suite)

Suite, 1 King Bed (Palmetto Suite)

Suite, 1 King Bed (Palmetto Suite)

  • 83 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Oak)

View from room

Grand Suite, 1 King Bed (Grand Oak)

  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Resort View (Signature Sonesta)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Resort View (Signature Sonesta)

  • 46 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(5 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Pool View

8.6 out of 10
Excellent
(20 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Pool View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Pool View)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Terrace, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Terrace, Pool View

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Horizon Room)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Horizon Room)

  • 41 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed with Sofa bed (Resort View)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed with Sofa bed (Resort View)

7.8 out of 10
Good
(7 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Resort View (Garden Suite)

View from room

Suite, 1 King Bed with Sofa bed, Resort View (Garden Suite)

10.0 out of 10
Exceptional
(1 review)
  • 83 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(63 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Room, 2 Queen Beds (Resort View)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Queen Beds (Resort View)

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Sonesta)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed (Sonesta)

  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Pool View

7.6 out of 10
Good
(23 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Horizon Room)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Horizon Room)

8.6 out of 10
Excellent
(7 reviews)
  • 41 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Terrace, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Terrace, Pool View

9.0 out of 10
Wonderful
(9 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Meeting facility

Hilton Beachfront Resort & Spa Hilton Head Island

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,338 reviews
The price is AU$314
includes taxes & fees
5 Oct - 6 Oct
Hilton Beachfront Resort & Spa Hilton Head Island

About the area

Hilton Head Island

Located in Hilton Head Island (South End), Sonesta Resort Hilton Head Island is within a 5-minute walk of Coligny Beach and Van Der Meer Tennis Academy. .This beach hotel is 1.1 mi (1.8 km) from Shipyard Golf Course and 2.2 mi (3.5 km) from The Sandbox.

What's nearby

  • Coligny Beach - 5 min walk - 0.4 km
  • Palmetto Dunes Club - 4 min drive - 2.0 km
  • Palmetto Dunes Tennis & Pickleball Center - 4 min drive - 2.4 km
  • Coligny Plaza - 5 min drive - 2.6 km
  • Shelter Cove Harbour - 7 min drive - 3.4 km

Getting around

  • Hilton Head Island Airport (HHH) - 20 min drive

Restaurants

  • ‪Nectar - ‬10 min drive
  • ‪Dough Boys - ‬8 min drive
  • ‪Skillets - ‬8 min drive
  • ‪The Dunes House - ‬15 min drive
  • ‪Fish Seafood & Raw Bar - ‬7 min drive

About this property

Sonesta Resort Hilton Head Island

Family-friendly fun on the beach, with 2 outdoor pools
Sonesta Resort Hilton Head Island offers 340 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2024.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa at Sonesta has 3 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 340 guestrooms featuring LED televisions. Rooms have private balconies or patios. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.
Enjoy American cuisine at Seacrest, one of the hotel's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11 AM for a fee.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Hilton Head Island? This hotel has 23000 square feet (2137 square meters) of space consisting of conference space and 17 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11 AM.
Seacrest - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Driftwood Rum Bar - This lobby lounge specializes in American cuisine and serves light fare only. Open daily.
The Patio - Overlooking the pool, this bistro specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Sea Glass Provisions - Onsite coffee shop. Open daily.
Sweet Cane Pool Bar - This poolside bar specializes in American cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11 AM for a fee: USD 5 to 35 for adults and USD 5 to 30 for children
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Driftwood Rum Bar
  • Sea Glass Provisions
  • Seacrest
  • Sweet Cane Pool Bar
  • The Patio

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 27-hole adjacent golf course
  • Bicycle cleaning area
  • Bicycle rentals
  • Children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hot tub
  • Pro golf lessons
  • Pro golf shop
  • Tennis

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Fenced pool
  • Free area shuttle
  • Laundry facilities
  • Mini-fridge
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 23,000 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1981
  • Renovated guestrooms - November 2024
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per day (maximum USD 200 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 3.30 per accommodation, per night
  • Resort fee: USD 44.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Parking
  • Phone calls
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5.00 to 35.00 for adults, and USD 5.00 to 30.00 for children
  • Fee for in-room wireless internet: USD 0.00 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 0.00 per night (rates may vary)
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per day (maximum USD 200 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Hilton Head Island Sonesta
Hilton Head Island Sonesta Resort
Sonesta Hilton Head Island
Sonesta Hilton Head Island Resort
Sonesta Resort
Sonesta Resort Hilton Head Island
Sonesta Hilton Head Island
Sonesta Resort Hilton Head Island Hotel
Sonesta Resort Hilton Head Island Hilton Head Island
Sonesta Resort Hilton Head Island Hotel Hilton Head Island

Sonesta Resort Hilton Head Island Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1085 reviews
Rating 8 - Good. 251 out of 1085 reviews
Rating 6 - Okay. 139 out of 1085 reviews
Rating 4 - Poor. 49 out of 1085 reviews
Rating 2 - Terrible. 41 out of 1085 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The staff were very professional and customer service was excellent.
Stayed 3 nights in Jun 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love a beach side resort. The work they've done here over the years to upgrade it has been remarkable. This resort has almost every thing one needs without having to ever leave unless you want different dining, which was a tad expensive.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking during the latter half of i the stay was iffy due to a wedding being held at the resort. Self parking lot is a bit tight to navigate with a large vehicle.
Stayed 6 nights in Jun 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

55th wedding anniversary celebration

My wife and I were celebrating our 55th anniversary. When I booked the trip, the room stated pool view, but upon arrival, the representative, who was very professional and helpful, seemed to be worried about the distance to the room and he offered us a room on the 5th floor. Once we got the room we realized the distance was too far. He then moved us to the third floor. Neither the fifth floor or third floor had a pool view only tops of buildings. With all this said, we did enjoy our trip, but at our age, we may not return to this hotel. Not easily accessible for us.
Stayed 3 nights in Jun 2025

10/10 Excellent

Minerva

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect for a family vacation. Great pool and beach access.
Stayed 4 nights in Jun 2025

8/10 Good

carter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 4 nights in Jun 2025

10/10 Excellent

Shatavia

Stayed 1 night in Jun 2025

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Patricia

Stayed 3 nights in Jun 2025

10/10 Excellent

Amber

Stayed 3 nights in Jun 2025

10/10 Excellent

Maria, Harrisonburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with excellent friendly staff! Will definitely stay there again when we visit Hilton Head.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sara, Mandan

Stayed 3 nights in Jun 2025

6/10 Okay

Kim

Travelled with partner
Construction and incompletion of the property which was not evident on the media advertising.
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Stayed 4 nights in Jun 2025

10/10 Excellent

Tangela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 2 nights in Jun 2025

10/10 Excellent

IMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Sierra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time, its under construction which we knew however it did make the pool crowded,I’m sure it’s going to be beautiful when finished and we will definitely be back to see how it turned out! parking lot was always full which became Frustrating, they could also use more food options, and possibly sell some alcohol, like wine and beer in the little store in lobby
Stayed 3 nights in Jun 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, dinning fantastic and the beach access was great. We really enjoyed our vacation at the resort along with the whole area
Stayed 4 nights in Jun 2025

2/10 Terrible

Grigorios

Travelled with group
Disliked: Cleanliness, staff & service
If this property is four star, I am pope Francis! Way overpriced, below average on everyhing but mostly a borderline dirty room.
Stayed 7 nights in Jun 2025

10/10 Excellent

Moses

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was very pleasant and so helpful. Patrick Simpson at the front desk was outstanding. Patrick took time out to assist us with our reservations. He did not hesitate to help resolve our conflicts. It was a pleasure dealing with Patrick. Our stay at the resort was very relaxing and enjoyable. Everyone was so polite. We highly recommend this resort.
Stayed 4 nights in Jun 2025

10/10 Excellent

Howard

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean. Convenient to ocean
Stayed 4 nights in Jun 2025

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, amenities
The great majority of the trip was lovely. The room was a good size, the pool area was very clean. Access to the beach, and the beach itself, was amazing. Downside: The construction in the pool area that was supposed to be completed by mid- June was not, so the noise was a bit distracting. My biggest issue was checkout, There was an additional $103 charged to my room. The front desk clerk informed me it was breakfast from the pool bar. I said we didn't order anything from the pool bar. She did not budge. She informed me the charge was made. I said let me ask my daughter if they made the room charge. The clerk (Jelin) said I could ask her but she already charged my credit card. No apology was offered when they discovered the wrong room number was charged. Instead, I was dismissed by another front desk clerk (Douglas), who waved me away and said he would charge the correct room. I had to ask him to give me a receipt for the refund for the overcharge. The two of them then appeared annoyed when I asked them for the updated receipt I am sure people try to cheat all the time, causing them to become jaded. Unfortunately I am not one of those people.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ryan

Stayed 4 nights in Jun 2025

10/10 Excellent

Sebastien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Jun 2025