2/10 Terrible
Ingrid
30 Dec 2025
Disliked: Cleanliness, staff & service, room comfort
This hotel was just sold, and the service was HORRIBLE. The towels had holes, the service was slow, I wanted an upgrade and although the hotel was almost empty, they wanted to charge me $400 for a room upgrade, so I went online and bought a second room for $336. All the staff were on their cell phones the entire time. The room was not cleaned until 3pm and I had to call to get it done. The person in the reception area told me to get the soda bottles out of the trash and empty the liquid first...she said this to the guest!! We left at 5am and we were told security would help us with the luggage up SIX flights of steps, and they were sleeping when we left and we had to do it ourselves. WORST EXPERIENCE EVER! ONE STAR
Ingrid
Stayed 1 night in Dec 2025

































