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Highley Manor

3.0 star property

Photo gallery for Highley Manor

Junior Suite | View from room
Exterior
Indoor wedding
Exterior
Junior Suite

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Pet-friendly
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View map
Crawley Lane, Haywards Heath, England, RH17 6LA
  • Place, Tilgate Park
    ‪8 min drive‬
  • Place, K2 Crawley Leisure Center
    ‪10 min drive‬
  • Place, Wakehurst Place
    ‪10 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪12 min drive‬

Room options

View all photos for Family Double Room, 2 Double Beds

Family Double Room, 2 Double Beds

Family Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property
The Birch Hotel
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 747 reviews
The Birch Hotel

Reviews

Highley Manor Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities
Rating 10 - Excellent. 99 out of 245 reviews
Rating 8 - Good. 89 out of 245 reviews
Rating 6 - Okay. 31 out of 245 reviews
Rating 4 - Poor. 20 out of 245 reviews
Rating 2 - Terrible. 6 out of 245 reviews

Reviews

8/10 Good

Keith

Travelled with group
Liked: Staff & service

Xmas party venue

Went for a Christmas party and stayed over. Meal was very good. Bar prices ok for draught beers and wines but spirits drain the wallet. Disco entertainment kept the dancers happy. The hotel itself though is very tired and needs spending on. Furniture and decor outdated. Rooms strangely arranged in shape. The first room I was incorrectly shown to had a dirty tissue on the floor so poorly cleaned. The host Igor was happy to relocate me to the room I had booked. I wouldn't tell people to stay away but call in the "offie" on your way !
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I

A place with character. I felt very welcome! Breakfast is cooked to order.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old building with beautiful character. A comfortable nights sleep and Great breakfast. Thanks
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Shabby and in need of refurbishment. The few staff we met were helpful and friendly but our room was disappointing. Upper windows opened just a crack - had to stand on a chair to achieve even that. Bedding and towels were clean but bathroom floor, corners and nooks and crannies were all grubby. Shower and loo squeezed into a tiny cupboard and the shower was pitiful. Mirror fixed in the wardrobe with gaffer tape - altogether lacking love and attention. The only positive was a good and plentiful breakfast, well cooked and served by friendly staff. A potentially impressive building in a peaceful, beautiful setting but I couldn’t recommend it.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Alison

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Mixed feelings

We just had a one night stay. We found the staff friendly and breakfast was fine. Hotel could do with updating, our ensuite had a lot to be desired. Beds were clean and comfortable.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt old England in this property. I loved the history and setting. Well worth spending a night here.
Stayed 1 night in Oct 2019

8/10 Good

Felice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot to spend the nite ~ 15 mins to Gatwick
Stayed 1 night in Sep 2019

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff made derogatory comments about Expedia and the amount of money the hotel was paid when customers booked through Expedia. There was no restaurant even though the website advertised 'fine dining'. And although my booking was clearly for 2 beds in one room as confirmed by Expedia the hotel were adamant that this had not been communicated to them by the booking agent
Stayed 2 nights in Aug 2019

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

Sceptical when we booked, how could such a property be good value for money in such a great location for Gatwick, I must admit to expecting Fawlty Towers but my fears were soon allayed. If you want a glass and chrome airport Hotel this place isn't for you, it is a beautiful old manor house in a fabulous location which oozes charm and character. A warm welcome, none of the hassle of big Hotels, easy parking and a few steps to a large bedroom,massive bathroom and what a pleasure to be able to open the windows rather than an air conditioned box. Bed comfortable and water piping hot in the bathroom. No noise as the location is idyllic. Excellent freshly cooked breakfast to order,served in an elegant dining room. Sure the place shows the patina of its age but isn't that what you would expect from an old manor house. Will stay again when next in the area
Stayed 1 night in Aug 2019

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely setting for an hotel. Loved the doors that I could fully open when it was so hot.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Poor Check in Service. Emails clearly stated check in was from 3pm to Midnight. Attempted all day to phone and confirm this as was going to arrive very late, but only got an answerphone. The call was not returned. Arrived at 11.30, found the hotel closed up for the night with instructions to phone the night manager. Same as during day, no answer despite repeated phone calls. Unable check in a result. Nightmare! Very disappointed. If check in times had been a problem, we could have amended our plans. However, an email confirming check in times and an inability to be able to check this, despite numerous attempts, made it impossible to plan properly.
Stayed 1 night in Jul 2019

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highley Recommended

Beautiful location, close to Gatwick (20min drive with traffic), feels like it has some history. Staff were very welcoming and kind. Beds were comfy, rooms clean, breakfast was well presented and tasty. We walked 1 mile through countryside to Half Moon Inn for dinner and it was perfectly British and well worth the adventure. Will stay again.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very helpful staff, comfortable rooms, clean. Not the easiest place to find.
Stayed 1 night in Jul 2019

8/10 Good

Richard

Liked: Staff & service, room comfort
Good comfy beds and the breakfast and service were excellent. Hotel rooms a little dated in places, shower could be updated. Very good overs though.
Stayed 1 night in Jul 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort

Stephen.

Sore point first, restaurant was closed and had been since April, web sites do not reflect this. Check in was great Kim a happy smiley young lady made me feel very welcome and has a great sense of humour. Jim the accountant another great staff member again made my stay brilliant, good fun and we had some great chats. The hotel has great potential with a bit of investment and marketing it would be fantastic. Debra thank you for a great stay, your staff are a credit to you and the Hotel. I look forward to staying again next time I am in the area.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
It had character but was a little worn.No record of booking on arrival.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfasts were delicious and the staff were friendly. Our room was not as described on Expedia it was only 15squ and the bathroom and toilet were less than 2squ our heater in our room was not working. We were really looking forward to our stay and were sadly disappointed.
Stayed 2 nights in Jun 2019