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Quality Inn Cromwell - Middletown

2.5 star property

Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Property grounds
Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily continental breakfast
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

View map
111 Berlin Rd, Cromwell, CT, 06416
  • Place, TPC River Highlands
    ‪9 min drive‬
  • Place, Wesleyan University
    ‪9 min drive‬
  • Place, Brownstone Exploration & Discovery Park
    ‪10 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 Queen Bed, Non Smoking

Super 8 by Wyndham Cromwell/Middletown

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.3 out of 5, 1,011 reviews
The price is AU$118
includes taxes & fees
5 Oct - 6 Oct
Super 8 by Wyndham Cromwell/Middletown

About the area

Cromwell

Located in Cromwell, Quality Inn Cromwell - Middletown is on the Strip, within a 10-minute drive of Dinosaur State Park and Wesleyan University. .This hotel is 4.7 mi (7.6 km) from TPC River Highlands and 5.9 mi (9.6 km) from Lincoln Technical Institute.

What's nearby

  • Cromwell Commons Shopping Center - 10 min walk - 0.9 km
  • Dinosaur State Park - 7 min drive - 8.1 km
  • TPC River Highlands - 9 min drive - 8.8 km
  • Wesleyan University - 9 min drive - 8.8 km
  • Brownstone Exploration & Discovery Park - 10 min drive - 12.6 km

Getting around

  • Meriden Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 30 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Cumberland Farms - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Dunkin' - ‬9 min walk

About this property

Quality Inn Cromwell - Middletown

Riverfront hotel with free breakfast and a health club
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 77 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Enjoy recreation amenities such as a health club or take in the view from a garden. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 239 out of 1010 reviews
Rating 8 - Good. 261 out of 1010 reviews
Rating 6 - Okay. 203 out of 1010 reviews
Rating 4 - Poor. 149 out of 1010 reviews
Rating 2 - Terrible. 158 out of 1010 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

bruce

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Elevator not working for several weeks. Had to change rooms because of overwhelming pot smell. No smoke detector.
Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here.

The hotel did not look as advertised in the pictures. It was not clean, the room had tons of damage and bugs, the hotel smelled badly, the breakfast was very minimal and poor quality/dirty. We would NOT stay here again.
Stayed 2 nights in Jun 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The people running the place were nice, but the room was covered in dust and the like. It wasn’t my worst hotel experience, but it was fairly poor.
Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

It was terrible. When I walked into the room that I was assigned, the carpet was soaked. She was gonna give me a choice between two rooms that were on the fourth floor and the elevators were not working. Both options were less than what I paid for they couldn’t clean the water out of the rug. Tried soaking it up with a few towels. The complementary breakfast was pathetic. They would not refund or discount my room, so I had to stay there. They did offer me another room for another time with all kinds of stipulations. Like I would go back there. I do not recommend this hotel at all.
Stayed 1 night in Jun 2025

2/10 Terrible

BRIAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Stayed 6 nights in Jun 2025

2/10 Terrible

Samous

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT GO HERE!!! Room is disgusting, smells like cigarettes, I was mortified going here, holes everywhere, sheets look used, I’m itchy all over.
Stayed 1 night in Jun 2025

10/10 Excellent

Larry

Stayed 3 nights in Jun 2025

8/10 Good

Brandy

Stayed 1 night in Jun 2025

8/10 Good

Leanna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 14 nights in Jun 2025

2/10 Terrible

Donald, Westbrook

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The wallpaper was peeling off the wall in the bathroom, there were no lids for the coffee cups, they didn’t have any Splenda and the room smelled. We spent $150 for one night and this was just not to par.
Stayed 1 night in Jun 2025

6/10 Okay

Luke

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

Emily

Business traveller
Disliked: Room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Danielle

Stayed 5 nights in Jun 2025

4/10 Poor

Srinivas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front office staff weee very helpful However, rooms were not cleaned despite reminding housekeeping to do so. I also had a $100 refundable deposit that was to be returned within a week and that has not yet happened. Not sure how to follow up on that .
Stayed 2 nights in May 2025

8/10 Good

Max

Stayed 1 night in May 2025

10/10 Excellent

amit

Stayed 6 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
i did not go to the hotel myself i only booked the rooms for my coach drivers, they reported the hotel was nice and the parking was great for large vehicles. i have added the property to our preferred locations list to use whenever we transport in the area.
Stayed 1 night in May 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness
Great Location to visit son at Wesleyan University. Staff was pleasant and helpful
Stayed 2 nights in May 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location to visit son at Wesleyan University and attend graduation. Staff at the hotel were helpful, pleasant and accommodating.

10/10 Excellent

Benjamin

Na
Stayed 1 night in May 2025

4/10 Poor

Christopher Shaun

Business traveller
No hot water room had a smell would not switch me out and front desk trying to tell u that u cannot have a guest crazy
Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet was broken, mold in bathroom, curtains broken, 2 cars got broken into the night we stayed
Stayed 1 night in May 2025

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort

Beware hotel.com ratings.. they LIE…

Hotels.com rate this as a three star hotel they clearly misrepresented their ratings. I have immediately deleted my app after this and will never use them again.. Google reviews are worth the time. This property is rundown, moldy, smelly, dank, etc…. We did not feel safe there.. The staff was friendly and helpful, but that was not enough to redeem the experience.. we also feel the price was misrepresented dramatically as we paid $140 a night for our room when they Google going rate was in the 80s. For $80 I expect this for $140. This is not acceptable..
Stayed 2 nights in May 2025