I had requested a room on an upper level and on check in was told we had 112, on the ground floor. When questioned about it, the check in person, grabbed the keys away and gave room 302 instead. The room turned out to be on the same level as the swimming pool, so it was okay. She just wasn’t very personable. She offered no instructions as far as amenities available like coffee, pool hours, directions to the beach, etc. The beach was across a street just a short distance away.