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Hotel Chocolate Carruaje

4.5 star property

Photo gallery for Hotel Chocolate Carruaje

Reception
Reception
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Breakfast, lunch, dinner served; Mexican cuisine, pool views

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Breakfast included
  • Pool
  • Spa
  • Pet-friendly

Explore the area

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Alley of the Kiss
    ‪4 min drive‬
  • Mummies Museum
    ‪5 min drive‬
  • Juarez Theater
    ‪5 min drive‬
  • León, Guanajuato (BJX-Del Bajío)
    ‪36 min drive‬

Room options

View all photos for Family Room

In-room safe, free WiFi

Family Room

  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hotel Castillo Santa Cecilia

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, (1731)
The price is AU$68
for 1 room
includes taxes & fees
14 May - 15 May
Hotel Castillo Santa Cecilia

About the area

Guanajuato

With a stay at Hotel Chocolate Carruaje in Guanajuato, you'll be connected to the convention center, within a 5-minute drive of Alley of the Kiss and Macrocenter I. .This luxury hotel is 0.4 mi (0.7 km) from El Nopal Mine and 1.1 mi (1.7 km) from Public Granary.

What's nearby

  • Alley of the Kiss - 4 min drive - 2.1 km
  • Mummies Museum - 5 min drive - 3.2 km
  • Juarez Theater - 5 min drive - 2.8 km
  • Union Garden - 5 min drive - 3.0 km
  • University of Guanajuato - 7 min drive - 3.7 km

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪El Lugar de la Pizza - ‬11 min walk
  • ‪Restaurante las Mercedes - ‬9 min walk
  • ‪Pollo Feliz - ‬9 min walk
  • ‪Hacienda el Fresno - ‬6 min walk
  • ‪Carajo Bar Gto - ‬3 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel with free breakfast connected to the convention center in Guanajuato
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 50 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes, and housekeeping is provided daily.
Pamper yourself with onsite massages and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite with Mexican cuisine at Las Carretas, a restaurant where you can take in the pool view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.A complimentary continental breakfast is served daily from 7:30 AM to 9:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Guanajuato? This hotel has 323 square feet (30 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 9:00 AM. A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (323 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 51 reviews
Rating 8 - Good. 11 out of 51 reviews
Rating 6 - Okay. 9 out of 51 reviews
Rating 4 - Poor. 13 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jhankarlo

Travelled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Travelled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
la limpieza del cuarto esta bien pero la alberca demasiado sucia y muy pequeña, la recepcionista muy prepotente sin querer solucionar
Stayed 2 nights in Apr 2025

6/10 Okay

Esteban

Travelled with family
Liked: Staff & service
Disliked: Amenities
Desayuno muy limitado y caro.
Stayed 2 nights in Apr 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Beatriz Yaquelin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy terrible la recepcionista nos puso en un cuarto hasta arriba del cerro y venía un adulto mayor se enojo cuando quisimos cambiarnos, no hay agua caliente, el desayuno no vale para los menores solo te dan unos Hot cakes y lo que venden ahí es demaciado caro y son los del restaurante muy lentos, don pedro es del personal muy amable qué siempre nos estuvo apoyando mucho más que la misma encargada muy atento en todo debería de decir que fue el más amable de la estancia.... Las que limpian las habitaciones también super amables.
Stayed 3 nights in Apr 2025

4/10 Poor

Grizel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La alberca super pequeña, la habitación sencilla, no caía agua para bañarse. Nada que ver con lo que aparecía en las fotografías.
Stayed 1 night in Apr 2025

8/10 Good

Abel

Travelled with partner
Liked: Property conditions & facilities
Ninguna en particular
Stayed 3 nights in Apr 2025

6/10 Okay

Oscar

Liked: Cleanliness
Disliked: Staff & service
Los niños moldeados son muy antipáticos, muy aprovechados y lentos
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente , solo falta mejorar su servicio de desayunos
Stayed 2 nights in Apr 2025

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un poco mas seguridad en la.puerta del cuerto
Stayed 5 nights in Apr 2025

4/10 Poor

Aura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Todo bien menos el servicio al cliente

El hotel en general está bien, el problema… la gente que trabaja allí. Una Srita Laura todo menos educada con los clientes, pésima actitud todo el tiempo. Entregaron habitaciónes después de las 6 pm!!! Lo único que realmente vale la pena del hotel el señor Pedro!!!
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención del personal, agradables, amables y atentos. Cercanos a tiendas de conveniencia, la cocina del restaurante deliciosa al igual que los tacos que están en el lugar
Stayed 3 nights in Apr 2025

4/10 Poor

SANDRA LORENA

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Joseaugusto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
En general está en buena ubicación, tiene estacionamiento, te consiguen transporte confiable, etc
Stayed 1 night in Apr 2025

2/10 Terrible

JORGE EDUARDO

Todo se escucha, el desayuno muy malo y el agua sale fría.
Stayed 1 night in Apr 2025

10/10 Excellent

Mayda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la estancia, fueron muy amables y atentos en las necesidades que teniamos
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar súper bonito, y no está tan retirado del centro.
Stayed 1 night in Apr 2025

8/10 Good

Catalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumple con necesario para descasar y el estacionamiento es amplio
Stayed 1 night in Apr 2025

6/10 Okay

Mara Areli

Stayed 2 nights in Mar 2025

10/10 Excellent

FRANCISCO J DOLORES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención de todo el personal , Tanto en recepción como en restaurante , todos muy atentos !! El hotel muy bonito, se respira tranquilidad!!
Stayed 2 nights in Mar 2025

2/10 Terrible

Nely

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy mala, la habitación no coincide con lo anunciado, no se podía ver ningún canal de televisión ni cable, no tenía cobija, colchón muy duro, almohadas aguadas, demasiado austero que no corresponde con el precio, mucho ruido de calle, en fin no volveré a hospedarme ahí
Stayed 1 night in Apr 2025

8/10 Good

Ximena

Liked: Staff & service
Disliked: Cleanliness
Las camas estan muy duras,
Stayed 1 night in Mar 2025