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Hotel Chocolate Carruaje

4.5 star property

Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet-friendly
  • Laundry

Explore the area

View map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Macrocenter I
    ‪3 min walk‬
  • Place, Mummies Museum
    ‪19 min walk‬
  • Place, Alley of the Kiss
    ‪6 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪46 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.4 out of 10
Very good
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

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Front of property
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3.8 out of 5, Good, 2,060 reviews
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About the area

Guanajuato

With a stay at Hotel Chocolate Carruaje in Guanajuato, you'll be connected to the convention center, just a 1-minute walk from El Nopal Mine and 7 minutes by foot from Macrocenter I. .This luxury hotel is 1.1 mi (1.7 km) from Public Granary and 1.2 mi (1.9 km) from Alhondiga de Granaditas Museum.

What's nearby

  • Macrocenter I - 3 min walk - 0.3 km
  • Mummies Museum - 19 min walk - 1.6 km
  • Alley of the Kiss - 6 min drive - 1.9 km
  • University of Guanajuato - 8 min drive - 2.3 km
  • Juarez Theater - 8 min drive - 1.9 km

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪Comedor Real - ‬1 min walk
  • ‪El Trompo de San Javier - ‬1 min walk
  • ‪Hacienda El Fresno - ‬6 min walk
  • ‪Casa Mercedes - ‬9 min walk
  • ‪El Jardín de los Milagros - ‬6 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel with free parking connected to the convention center in Guanajuato
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 50 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes, and housekeeping is provided daily.
Pamper yourself with onsite massages and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite with Mexican cuisine at Las Carretas, a restaurant where you can take in the pool view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Guanajuato? This hotel has 323 square feet (30 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (323 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 147 reviews
Rating 8 - Good. 36 out of 147 reviews
Rating 6 - Okay. 17 out of 147 reviews
Rating 4 - Poor. 21 out of 147 reviews
Rating 2 - Terrible. 13 out of 147 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, San Antonio

Liked: Staff & service, property conditions & facilities
Great service, muy amables y atentos.
Stayed 1 night in Jul 2025

2/10 Terrible

Jesus

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Cuartos muy incómodos, sucios, un olor muy desagradable, staff súper groseros y mucho ruido hasta las 3am tuvimos que hacer check out días antes perdiendo la reservación muy lejos del centro
Stayed 2 nights in Jul 2025

10/10 Excellent

tony

Stayed 1 night in Jul 2025

2/10 Terrible

zoe

Stayed 1 night in Jun 2025

2/10 Terrible

faviola

Travelled with family
Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

4/10 Poor

Jhankarlo

Travelled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Travelled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

4/10 Poor

Bertin Flores

Disliked: Cleanliness, staff & service, property conditions & facilities
La instalación requiere mucho mantenimiento, hay cucarachas, el servicio de la taqueria que tienen como restaurante muy malo, el personal de la recepción poco amable, la cama mullida y el baño sucio. Definitivamente no volveré jamás.
Stayed 1 night in Aug 2025

10/10 Excellent

Erika Delgado

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agusto la estadía hay
Stayed 6 nights in Aug 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Agusto
Stayed 1 night in Aug 2025

4/10 Poor

Andrés

Disliked: Cleanliness, staff & service, property conditions & facilities
Instalación sucias camas incómodas , almohadas con mal olor y sábanas sucias, alberca sin poder meterse ya que dan clases de natación y no puedes entrar ala alberca
Stayed 1 night in Aug 2025

10/10 Excellent

German

Stayed 1 night in Aug 2025

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Excelente lugar

Excelente lugar para descansar, a 5 minutos del centro en carro, el lugar es muy hermoso.
Stayed 3 nights in Aug 2025

8/10 Good

MARIA DE LOS ANGELES

Travelled with family
Esta comodo y accesible talvez tener cuidado con el olor del drenaje pero de ai en fuera todo bien
Stayed 1 night in Aug 2025

10/10 Excellent

Celina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El restaurante está caro eso fue lo único malo
Stayed 1 night in Jul 2025

10/10 Excellent

Pablo Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel

Stayed 4 nights in Jun 2025

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sergio

Liked: Amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Aug 2025

10/10 Excellent

Arely

Excelente servicio, todo muy cerca, excelente atención del personal. Cada que necesitábamos taxi en recepción nos ayudaban y en 1 min ya estaba en la puerta. Muy recomendable .
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, acogedor y cómodo. Las instalaciones son bonitas y el personal super atento. Una excelente opción para hospedarse en Guanajuato, bien ubicado.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tania de los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy lindo! La amabilidad de las personas que atienden y ayudan también , el restaurante estaba divino,solo que las camas un poco duras
Stayed 1 night in Jul 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar lo único es que la cama era un poco dura pero todo excelente
Stayed 1 night in Jul 2025