10/10 Excellent
Hiram
Travelled with partner
16 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our very first visit to Guadalajara, we chose this hotel, and our experience was better than we had expected. The hotel location is very convenient, although Uber drivers seem to have a hard time spotting the drop off/pick up location of the hotel entrance. It sits right above the Midtown shopping plaza. Our room was quiet and met all our needs. The panoramic view was beautiful, too. The Executive Rooms allow access to free buffet breakfast (good quality and wide selections) and the Executive Lounge on the 7th Floor offers free afternoon snacks and evening Happy Hours (drinks and samplings from the restaurant) with indoor/outdoor seating. All the staff were courteous and friendly. Especially the staff on the Executive Lounge, Maviel, was a true stand out. She made us feel so welcome and at home with her superb service and genuine hospitality spirit. A great Ambassador to the Hiltons. Maviel went out of her way to look into on our inquiries, and was paying personal attention to all the guests. We left the city with a very good vives, and will definitely plan to return in the future.
Hiram
Stayed 3 nights in May 2025