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River Terrace Resort & Convention Center

3.5 star property

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Exterior
Signature Room, 2 Queen Beds, River View
Reception
Signature Room, 2 Queen Beds, River View

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(42 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 56 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.6 out of 10
Excellent
(14 reviews)
  • 18 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Balcony

Signature Room, 1 King Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, River View

Signature Room, 2 Queen Beds, River View | Balcony view

Signature Room, 2 Queen Beds, River View

8.0 out of 10
Very good
(7 reviews)
  • 27 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

With a stay at River Terrace Resort & Convention Center in Gatlinburg (Downtown Gatlinburg), you'll be a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park. .This resort is 0.3 mi (0.5 km) from Anakeesta and 0.3 mi (0.5 km) from Gatlinburg SkyPark.
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.4 km
  • Gatlinburg Space Needle - 4 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.4 km
  • Gatlinburg Convention Center - 6 min walk - 0.5 km
  • Anakeesta - 6 min walk - 0.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Subway - ‬4 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬5 min walk

About this property

River Terrace Resort & Convention Center

Resort with free breakfast, 4-minute walk to Ripley's Aquarium of the Smokies
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and irons/ironing boards.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this resort include gift shops/newsstands, a banquet hall, and a vending machine.
A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 408 out of 1008 reviews
Rating 8 - Good. 254 out of 1008 reviews
Rating 6 - Okay. 155 out of 1008 reviews
Rating 4 - Poor. 113 out of 1008 reviews
Rating 2 - Terrible. 78 out of 1008 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lloyd

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, you are right in downtown and then a short drive to the National Park. The front desk staff was exceptional. The room was vey outdated and did not look like the online photos. If you are looking for a bargain and aren’t too picky, then this place will work!
Stayed 3 nights in Sep 2025

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs a lot of updating
Stayed 3 nights in Sep 2025

8/10 Good

Gregory

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very friendly beautiful views from room don't need to drive anywhere everywhere is walkable from there
Stayed 3 nights in Sep 2025

10/10 Excellent

Bradley

Travelled with family
Stayed 2 nights in Sep 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff is awesome. Best place to stay, we’ll be back for sure.
Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is easy, check out is easier. The staff is great, very helpful. Always feel welcomed and taken care of. This is our favorite place to stay. Dayshift and nightshift both have great staff!
Stayed 2 nights in Sep 2025

10/10 Excellent

William and Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

2/10 Terrible

Ernestine

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had was that Expedia did not send my reservation to the hotel then when they did it was in the wrong persons name. It took and hour and a half on the phone to get this corrected. I’m grateful it was corrected but I was so frustrated that I had to go through this when I received a confirmation from Expedia. I think the hotel should send a second confirmation so people do not have to go through this.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great deal for the money.

You can't beat it for the price. Location is great.
Stayed 2 nights in Sep 2025

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service
Excellent location in the heart of Gatlinburg. A very short walk puts you in the middle of town for dinning and shopping . Pet friendly,Wi-Fi. The property is dated and is in need of bathroom updates however it is adequate. I would say this is a good choice.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very convenient location. Very clean and quiet. Could easily walk downtown gatlinburg.
Stayed 2 nights in Sep 2025

8/10 Good

Wesley

Liked: Cleanliness, staff & service, amenities
The Staff was very friendly and help full. Room were clean, a little out dated. Love the location. It was walking distance to everything in Gatlinburg. Quiet most of the time. I would go back anytime.
Stayed 7 nights in Sep 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the area. We were close to everything. Breakfast was good for on the go people. I would like for there to be a sit down breakfast and dinner place.
Stayed 4 nights in Sep 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 3 nights in Sep 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty
Stayed 2 nights in Sep 2025

8/10 Good

Dustin

Travelled with family, Travelled with pets
Nice clean room good location love the river, rooms need updated, but staff was friendly had a nice chat with the lady at the front desk
Stayed 3 nights in Sep 2025

10/10 Excellent

Cristian

Stayed 1 night in Aug 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
A great stay! And saw 3 bears!
Stayed 1 night in Sep 2025

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with a little patio and view if the river.
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Liked: Cleanliness
The place is clean but needs a modern touch. TV remote was complicated. Cable only. Not enough outlets.
Stayed 2 nights in Sep 2025

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was breakfast was not what they said it was
Stayed 3 nights in Sep 2025

10/10 Excellent

Jamie-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to make my parents room available before check in as my father was not well and we had just drive 17 hours. So kind and considerate and understanding. Great location for people and bear watching. Would stay again!! Hopefully that restaurant will open as that would be such a convenient spot
Stayed 1 night in Aug 2025

4/10 Poor

Manuel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was pretty old and run down. It was dirty and you can hear everything from the next room. Our room and my friend’s room didn’t have a blow dryer so we asked the front desk and they only had 1 extra that we had to share. The free breakfast was okay. There was coffee, tea, oatmeal, and an assortments of pastries. The 1 great thing is everything was pretty much in walking distance. We were right in the middle of downtown Gatlinburg.
Stayed 3 nights in Sep 2025

10/10 Excellent

Amy

Stayed 2 nights in Sep 2025