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Quality Inn & Suites

2.5 star property

Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)
Lobby
Exterior
Exterior
Free continental breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View map
401 Hemlock Street, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Place, Anakeesta
    ‪11 min walk‬
  • Place, SkyPark
    ‪18 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

8.4 out of 10
Very good
(38 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

7.6 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (Pet Friendly)

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

Located in Gatlinburg, Quality Inn & Suites is in a national park, a 4-minute walk from Hillbilly Golf and 7 minutes by foot from Ripley's Davy Crockett Mini Golf. .This hotel is 0.4 mi (0.7 km) from Herbert Holt Park and 0.7 mi (1.1 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Ripley's Aquarium of the Smokies - 11 min walk - 0.9 km
  • Anakeesta - 11 min walk - 0.9 km
  • SkyPark - 18 min walk - 1.6 km
  • Gatlinburg Convention Center - 20 min walk - 1.7 km
  • Wild Bear Falls Indoor Water Park - 2 min drive - 1.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬9 min walk
  • ‪Tennessee Cider Company - ‬14 min walk
  • ‪Pancake Pantry - ‬14 min walk
  • ‪Subway - ‬13 min walk
  • ‪Kilwin's - ‬15 min walk

About this property

Quality Inn & Suites

Hotel with free breakfast, a quick walk to Hillbilly Golf
Quality Inn & Suites offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 86 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 1985
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 31 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Red Roof Inn
Red Roof Inn Gatlinburg
Red Roof Inn Hotel Gatlinburg
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Red Roof Inn And Suites Gatlinburg - Aquarium
Quality Inn Gatlinburg
Quality Gatlinburg
Quality Inn & Suites Hotel
Quality Inn & Suites Gatlinburg
Quality Inn & Suites Hotel Gatlinburg

Reviews

Quality Inn & Suites Reviews

7.4

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 331 out of 1011 reviews
Rating 8 - Good. 282 out of 1011 reviews
Rating 6 - Okay. 185 out of 1011 reviews
Rating 4 - Poor. 115 out of 1011 reviews
Rating 2 - Terrible. 98 out of 1011 reviews

Reviews

6/10 Okay

Kenneth

Stayed 2 nights in Jul 2025

6/10 Okay

Chetna

Travelled with family
Liked: Cleanliness
Front Office was not good, room were big but ok for one night or two.
Stayed 1 night in Jul 2025

2/10 Terrible

Barbara

Travelled with partner
Disliked: Property conditions & facilities
I told myself I wouldn’t stay here again. But I did. Never again. When we walked in the smell took my breath.The whole stay there I had trouble breathing because of the smell.Dead bugs on floor. I used my swifter and it took 4 to 5 swifter sheets to get floor clean.The entrance door has such a big gap on the bottom that a snake,rat, or whatever could get through could come in our room. I was scared to sleep at night.They had little black ants on the bathroom floor.when it rained water came in from under the big gap on door.HORRIBLE
Stayed 5 nights in Jul 2025

4/10 Poor

Chris

Disliked: Amenities
It’s a dump. Badly in need of maintenance. Paint, walls need patching, signage is bad. The lobby is a joke. Can’t believe we paid so much for this.
Stayed 1 night in Jul 2025

10/10 Excellent

Leah

Liked: Cleanliness, amenities
Nice, quiet, and convenient.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay couldn't have gotten any better!! Room was huge and fireplace was unexpected and I love everything about our stay!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Marvin

Stayed 2 nights in Jun 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Sheeja

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Building is old and not maintained well. Very risky area and terrifying because of easy access for bears.
Stayed 2 nights in Jul 2025

2/10 Terrible

Kimberley

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Save yourself disappointment and money.

Where do I begin? I know the entrance to the hotel is a death trap waiting to happen. The traffice to and from it is a nightmare, the leasing office which reeked of mildew and some other wet smelling odor. The lady at the desk was pleasant, we got a pet friendly room which i can only likened to staying at a kennel. Photos attached. The room was a blast from the early 70's cracks in the ceiling, everything dirty and the smell. The railings where broken, and there was some weird mold growing. This place is old, smelly, outdated and not to mention extremely noisy kids running up and down the halls all night, dogs barking, and the lovely ride across the road that announces directions all night. I had plan to stay from Friday until Monday . I left on Saturday been the noise, unsatisfactory accommodations, and the unbearable traffic. I will never be back. Not to this hotel, the hotel chain or the area of Gatlinburg, TN for that matter. Absolutely the worse. Upon leaving the staff says its up to the manager weather they will believe our complaints and issue a refund. I wont hold my breath.
Stayed 3 nights in Jul 2025

8/10 Good

Matthew

Stayed 2 nights in Jul 2025

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Rosalva, Mission

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, spacious, and excellent price for a beautiful location! I really enjoyed having a balcony.
Stayed 1 night in Jul 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most people friendly first room was not to good the air conditioner was leaking all over we went to tell the front desk and he was very apologetic and got us another room that was exactly the same! Very nice room! Absolutely beautiful
Stayed 1 night in Jul 2025

2/10 Terrible

Lisa

Stayed 6 nights in Jul 2025

6/10 Okay

charlene

Travelled with family and small children
Location good to attractions; breakfast had great variety.
Stayed 2 nights in Jun 2025

8/10 Good

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a very nice place will stay again great breakfast. An was walkable to town.
Stayed 2 nights in Jul 2025

6/10 Okay

Paulino

Travelled with family
Disliked: Property conditions & facilities
Too old building, far from the downtown it wasn’t clean as I thought
Stayed 2 nights in Jul 2025

6/10 Okay

Wesley

Liked: Cleanliness, staff & service, room comfort

Could be better.

Building is in a good location at edge of town. Making it a quiet area. However the building it’s self is way overdue for updates renovation. Personally I would not use this hotel again unless it gets remodeled. Staff was polite and courteous. Building was clean and provided breakfast was good.
Stayed 2 nights in Jul 2025

8/10 Good

LUIS, milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Gagandeep

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather was nice.The one bad thing is the refrigerator in our room was not working.thñe breaķfast offered was great.the best
Stayed 2 nights in Jun 2025

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was affordable but there are reasons why. Grounds, offices and rooms are extremely outdated. Our room had ceiling cracks and water stains. The towel rack and ironing board holder were both coming out of the wall. Our room was also filled with ants. We advised the front desk and housekeeping about it and nothing was done. We had to pull off the comforter because of the ants. No help from staff. We do not recommend.
Stayed 4 nights in Jun 2025

10/10 Excellent

dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 3 nights in Jun 2025