4/10 Poor
Thomas
20 July 2025
Liked: Room comfort
Reasonable hotel.
The tvs in our suite didn't work, we reported to reception but these were not fixed during our stay. When it came to showering we had no hot water, on calling reception they informed me it was for planned maintenance. However no one had told us about this ahead of time, so had an issue washing and bathing a young family of four.
No one properly explained what was included in our booking (access to complimentary breakfast and lunch in an executive lounge).
All in all had a comfy bed but was just disappointing on the above points. On check out they did offer to reduce and refund 20% of booking.
Thomas
Stayed 1 night in Jul 2025