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Great location, bed excellent and shower very good
Luke
Stayed 2 nights in Aug 2025
6/10 Okay
Denise
11 July 2025
Unfortunately the garden rooms smell musty and all my clothes afterwards smelled the same. The furnishings are rather tacky and the 'garden' is an area of lawn with some unrelated rather large 'feature' objects on it......a windmill and a horse and cart which i suppose could be a nod to a rural history. We did not eat or use any of the other facilities so am unable to comment further.
Stayed in a Garden room . Clean a tidy . Looked a little tired but comfortable .
Safe broken show tray couldn’t drain water away quick enough. water spilled over. Bathroom radiator not working
Booked restaurant on first night . Most of the curry menu not available and we were an early seating as well. Went for fish on main menu didn’t have that either.
It’s promoted as a spa hotel and as such I assumed hotel guests could use the pool, but found out it was at an additional charge. Looked into the facility and saw it was empty. I think they are missing a trick here. .
The hotel was set in a great location, however, it did look a bit tired and we felt that the staff were rushed of their feet so ordering took a little longer
A lovely hotel in a lovely quiet spot over looking Frensham Pond. Room huge, with a very comfortable bed and a great shower.
Bar area a little subdued and lacked some atmosphere, it could have done with some back ground music.
Staff were nice enough but sadly lacked enthusiasm and interaction with their customers. Those working in the bar didn’t acknowledge us when waiting to be served and there was no communication or warm welcome, to the extent we felt a little awkward.
Breakfast offer was great with plenty of choice. It was advertised being served until 10am. We arrived at 9.45am and were promptly told by the breakfast staff it finished at 10am and sure enough all food was removed at 10am, so it ended up not being the leisurely Sunday morning breakfast we had hoped for.
The reception staff didn’t really want to speak to us either when checking in or out. Hardly two words! In any hotel you want to feel welcomed on arrival and that the staff are there to serve you throughout your stay. On this occasion it sadly didn’t feel like that. Don’t want to sound negative and hope hotel management take my comments constructively.
Can't fault this hotel, beautiful place, calm and quiet, clean, comfortable and well equipped. We had a dinner and breakfast during our stay and both were very good. Staff and service spot on and I hope we get the opportunity to stay longer another time so we can try out the spa. Thank you for a really good stay.
Beautiful situation on small lake with lots of wild fowl. Staff especially Vishnu and Anna on reception were excellent and very helpful. Staff in the restaurant were also excellent. Large comfortable room and bed. Very enjoyable two nights stay. Food both breakfast and dinner very good, freshly made and very good service.
Reasonably priced, great breakfast options. I didn’t get the chance to explore much but passing through, it seems like a beautiful area. Pleasant staff and the rooms were clean and comfortable.