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Orchid Epsom, Sure Hotel Collection by Best Western

2.5 star property

Photo gallery for Orchid Epsom, Sure Hotel Collection by Best Western

Daily to-go breakfast (GBP 7.95 per person)
Exterior
Exterior
Daily to-go breakfast (GBP 7.95 per person)
Standard Room, 1 Double Bed, Accessible, Bathtub

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View map
272 Kingston Road, Ewell, Epsom, England, KT19 0SH
  • Place, Hobbledown
    ‪6 min drive‬
  • Place, Epsom Downs Racecourse
    ‪6 min drive‬
  • Place, Chessington World of Adventures
    ‪8 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪42 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 Double Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

2 Single Beds, Non-Smoking, Deluxe Room

  • Sleeps 2

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

  • Sleeps 2

Standard Room, 1 Double Bed, Accessible, Bathtub

  • Sleeps 2

Similar properties

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.5 out of 5, Wonderful, 935 reviews
The price is AU$135
includes taxes & fees
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About the area

Epsom

With a stay at Orchid Epsom, Sure Hotel Collection by Best Western in Epsom, you'll be within a 10-minute drive of Chessington World of Adventures and Thames River. .This hotel is 12.1 mi (19.5 km) from Kensington High Street and 6.7 mi (10.8 km) from Hampton Court Palace.

What's nearby

  • Hobbledown - 6 min drive - 4.0 km
  • Epsom Downs Racecourse - 6 min drive - 5.4 km
  • Chessington World of Adventures - 8 min drive - 5.6 km
  • Hampton Court Palace - 13 min drive - 13.3 km
  • Wimbledon Tennis Club - 15 min drive - 10.2 km

Getting around

  • Morden South Station - 10 min drive
  • Stoneleigh Station - 12 min walk
  • Heathrow Airport (LHR) - 48 min drive

Restaurants

  • ‪Surrey Palace - ‬6 min walk
  • ‪Dastaan - ‬10 min walk
  • ‪Taste of Bengal - ‬15 min walk
  • ‪The Queen Adelaide - ‬8 min walk
  • ‪Legend Kebab Centre - ‬5 min walk

About this property

Orchid Epsom, Sure Hotel Collection by Best Western

Hotel in Epsom with free parking
Orchid Epsom, Sure Hotel Collection by Best Western offers 29 accommodations with hair dryers and complimentary toiletries. 40-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Stay in one of 29 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
To-go breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and a vending machine. Free self parking is available onsite.
To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 7.95 for adults and GBP 7.95 for children

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Low-height bed
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 7.95 for adults and GBP 7.95 for children
  • Early check-in fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

Property is also known as

Premier Inn Epsom North Hotel
Premier Inn Epsom North
Premier Inn Epsom North
Orchid Epsom, Sure Hotel Collection by Best Western Hotel
Orchid Epsom, Sure Hotel Collection by Best Western Epsom
Orchid Epsom, Sure Hotel Collection by Best Western Hotel Epsom

Orchid Epsom, Sure Hotel Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 174 reviews
Rating 8 - Good. 57 out of 174 reviews
Rating 6 - Okay. 35 out of 174 reviews
Rating 4 - Poor. 9 out of 174 reviews
Rating 2 - Terrible. 10 out of 174 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort

Comfortable enough

Quick check in Comfy bed Bathroom dated, TV small
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
I think it was ok for the price .. could do with a refurb as it’s a bit tired and the bathroom floor was a little spongy
Stayed 1 night in Jul 2025

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel would have loved a cooked breakfast before we set off on our journey home
Stayed 1 night in Jul 2025

8/10 Good

Ros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

The staff were warm, friendly and accommodating. The room was clean and very comfortable. The bath could do with re-lining but the shower was perfectly fine.
Stayed 4 nights in Jul 2025

8/10 Good

Rhodri

Travelled with family
Liked: Cleanliness
Good option for Wimbledon (Tolworth station parking £4.60ish for the day and only around 17mins to Wimbledon Station and the shuttle buses). Also only about 12 mins drive to Epsom which is a nice market town. Quiet despite being close to main road. Lovely staff.
Stayed 2 nights in Jun 2025

8/10 Good

Neil, Sarnia

Liked: Cleanliness, staff & service, property conditions & facilities
The venue is located on a main thoroughfare and adjacent to a restaurant. The room was clean and the bathroom appeared to recently updated. There was plenty of room for up to four occupants, including a couch. The included breakfast was reasonable. Staff were quite accommodating.
Stayed 1 night in Jun 2025

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

George

Stayed 2 nights in Jun 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice friendly staff, very clean and comfortable, good value for money and nice pub next door for food.
Stayed 1 night in Jun 2025

2/10 Terrible

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn’t stay again

It was awful. Plug in the sink wouldn’t work and therefore had to leave the water in there.paid for breakfast and it was just a bag to go! No gluten free when messaged them to say gluten free please. Rooms were extremely basic!!!! Very little in way of room amenities like tea and coffee just again your basics.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly for the location
Stayed 1 night in Jun 2025

4/10 Poor

John

Stayed 2 nights in May 2025

6/10 Okay

Derek

Liked: Staff & service, room comfort
Staff good but room needed update taps very difficult to turn off plug did not work correctly, shower gel bottle did not work. Moved the furniture to watch tv lots of dirt underneath and noise from the store room next to our room.
Stayed 5 nights in May 2025

8/10 Good

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff, comfortable beds,very clean excellent shower. Good parking on site. Easy location will use again.
Stayed 3 nights in May 2025

8/10 Good

Keith

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ok for work but i believe it’s an old premier inn that hasn’t had any renovations free parking was definitely a bonus
Stayed 1 night in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort

Amazing customer service!

Very dated hotel, could do with refurbishing, although the new shower was fabulous!! Excellent customer service experience! Nothing was too much trouble.
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable ,very quiet and the location was good ., Also the staff were very friendly and very helpful,especially Ali and Daisha .
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Stayed 1 night in Apr 2025

8/10 Good

Cherie

Travelled with family
Liked: Cleanliness, staff & service
Accessibility: two blue badge parking spaces both occupied by people without blue badges despite my arrival by 3.15 and still there at 10pm. Reception staff do not take car reg numbers - why not? I am never sure why a normal bath with a hand rail is considered accessible to meet with booking requirements. Reception staff agreed they do have walk-in showers which were not offered. So I couldn’t use the bath. (I had sent direct messages to hotel prior to booking but these were not answered). Payment: I was asked to pay when I arrived before being allowed to check in as my “credit card had not gone through”. Fortunately I had my payment receipt in my phone and easily available. Not a good first impression! Cleaning: great job by cleaner - but chairs and furnishings very stained. Otherwise friendly and reasonable standard.
Stayed 1 night in Apr 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Feb 2025

10/10 Excellent

Nathan

Stayed 1 night in Mar 2025

8/10 Good

Jackie

Stayed 1 night in Mar 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal position for work appointment. Very friendly and welcoming staff. Issue with the coffee machine in the morning, meaning breakfast was late - not an issue for me as I had plenty of time but it might have been for others. Will certainly stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Great staff and manager, always a nice welcome and will do anything to help make the stay great. Decent price, good rooms but a bit dated. Handy to have the pub/ restaurant next door.
Stayed 1 night in Mar 2025