6/10 Okay
Sally
Travelled with family
29 Jan 2026
Disliked: Cleanliness, amenities
I wanted to love this hotel, I really did. It has a great location with amazing view. I’m going to preface this review by saying that the hotel manager/reception manager was AWESOME and went above and beyond to help us and make us welcome. She is the only reason this gets an “ok” rather than a terrible.
The breakfast service was shocking. We sat for 40 mins. After ordering a simple breakfast with tea/coffee and juice/water, we sat though a comedy of errors where nothing was right.
My coffee arrived after 10 mins along with a fruit plate I said specifically I didn’t want. A bowl of eight slices of stale bread pretending to be toast arrived. 15 mins after this my mum’s tea turned up without a lid on the pot and no milk. We sat for another 20 mins watching the assistant potter around and move dirty plates about, with no signs of breakfast arriving.
We gave up after 45 mins, and went to check out. As we left the hotel, the breakfast we ordered had still not been made, and there was no sign of the water and juice on the table either.
For a hotel that has been open just months, it’s fraying at the edges, much like the towels we were given, that were frayed, musty and stained. The room wasn’t tidied either, so the towels we had purposely left in the “please replace” position remained for us. We weren’t allowed to leave until our room had been “inspected”. I’m not sure what we were going to do to a room, but that was insulting after the experience we had here.
Sally
Stayed 2 nights in Jan 2026
