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Hotel Santa Elena

3.0 star property

Photo gallery for Hotel Santa Elena

32-inch flat-screen TV with cable channels, TV
Cooked-to-order breakfast on weekends (MXN 150 per person)
32-inch flat-screen TV with cable channels, TV
Breakfast served, local and international cuisine, al fresco dining
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
Antonio Rosales 108, Col Centro Histórico, El Fuerte, SIN, 81820
  • Place, El Fuerte Plaza
    ‪1 min walk‬
  • Place, El Fuerte Museum
    ‪3 min walk‬
  • Place, Sacred Heart of Jesus Church
    ‪3 min walk‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Double Room

Panoramic Double Room

Panoramic Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Single Room

Panoramic Single Room

Panoramic Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

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Reviews

Hotel Santa Elena Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 35 out of 65 reviews
Rating 8 - Good. 20 out of 65 reviews
Rating 6 - Okay. 6 out of 65 reviews
Rating 4 - Poor. 2 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

Reviews

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Even though we reserved a room 3 months in advance we were given a room facing the street. We then requested a room toward the back but were told the street noise would end around 9 pm. We were tired from a 6 hour drive but said OK. Wrong! The street noise could not be blocked out and continued until the wee hours of the morning. When we tried the in room safe the lady said "it doesn't work" no reason, no alternative. When opening the side door to the balcony the window shade fell between the top of the door and the wall and since that the door was about 10 feet tall, we could not close the door. There was no seal at the bottom of the shower door so water came out onto the bathroom floor. Not a good experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It's in the middle of the town with views of the park. Very traditional Mexican style.
Stayed 1 night in Aug 2023

10/10 Excellent

Torsten, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff made us welcome from the moment we arrived and went the extra mile to ensure we have everything we needed. Great location and best restaurant in town.
Stayed 2 nights in Apr 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2023

10/10 Excellent

jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial building, extremelly well maintained, super clean
Stayed 1 night in Jan 2023

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the main square. Beautiful old building, lovely room. The clock in the square seemed to ring throughput the night, heard it when awake, didn't actually wake me, but might if you're a light sleeper.

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities, room comfort

Hermoso Hotel, pero.... Eh

(English below) En general, es un hermoso hotel justo en el medio de todo lo que El Fuerte tiene para ofrecer. La MAYOR excepción = no hay servicio de transporte o taxi desde El Chepe... y todos los demás hoteles tienen uno. Los que nos quedamos en Santa Elena fuimos los únicos que quedamos atrás una vez que se fueron todos los taxis autorizados por la ciudad. Afortunadamente, los taxis prometieron regresar por nosotros y, lo que es más importante, no estábamos solo nosotros dos sentados allí en el calor esperando solos. El hotel está limpio, el restaurante por dentro es delicioso. El personal es amable, pero no muy servicial cuando estás buscando excursiones. Inglés: Overall, it's a beautiful hotel smack in the middle of all that El Fuerte has to offer. The MAJOR exception = there is no shuttle or taxi service from El Chepe... and every single other hotel has one. Those of us staying at Santa Elena were the only people left behind once all of the city sanctioned taxis left. Luckily, the taxis promised to come back for us, and more importantly, there weren't just the two of us sitting there in the heat waiting alone. The hotel is clean, the restaurant inside is delicious. The staff are friendly, but not terribly helpful when you're looking for excursions.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, right in the center of El Fuerte. The atmophere was very typical and nice.
Stayed 2 nights in Mar 2021

8/10 Good

Juan Alberto

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Arenita

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Jul 2025

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente muy limpio la habitación amplia y cómoda
Stayed 1 night in May 2025

10/10 Excellent

Cynthia Lizbeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar Historico

Es una propiedad muy bonita e histórica, su ubicación es excelente tienes todos cerca atracciones y comida además las habitaciones son muy cómodas y amplias nos encantó
Stayed 1 night in Apr 2025

8/10 Good

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
En la habitacion habia mucho mosquito, por lo demás, bien
Stayed 1 night in Mar 2025

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, room comfort

La pasamos bien en familia

El hotel en general estuvo bien, cómodo y limpio. No llevábamos coche por ello no se dar referencias sobre estacionamiento. El fuerte es una buena parada turística, el pueblo es chico pero interesante. Lo disfrutamos.
Stayed 1 night in Mar 2025

10/10 Excellent

Rodolfo Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena Calidad - Precio
Stayed 1 night in Mar 2025

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lindo lugar, céntrico,cerca de toda la zona turística del lugar
Stayed 1 night in Feb 2025

2/10 Terrible

MARAH

Stayed 1 night in Feb 2025

8/10 Good

PAOLA

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Godier Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

monica

Stayed 1 night in Dec 2024

10/10 Excellent

ELISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

gerome

Stayed 1 night in Nov 2024