Do NOT stay at this hotel — I had to escape before even checking in. Terrifying experience.
The Fairfield by Marriott Edmonton International Airport was the most unsafe and traumatizing experience I’ve ever had — and I never even made it inside the hotel.
I called the shuttle three times to pick me up — the hotel is only four minutes from the airport — and still ended up stranded outside in the freezing cold for over 30 minutes. Each time I called, they gave me a different excuse: first “the driver just picked someone up,” then “he’s on the way,” then “he’s putting gas.”
When the shuttle finally arrived, the driver immediately started yelling at me, accusing me of not being there. I stayed quiet because he was shouting so aggressively it felt unsafe. While I was still putting my luggage on the rack, he suddenly slammed the brakes — I fell forward, hit my mouth, and started bleeding.
Then, unbelievably, he started kicking me out of the van — and at the same time, locked the doors so I couldn’t get out. I was trapped inside, hurt and terrified, until I screamed for help. Only then did he finally unlock the doors and let me out.
When I called the hotel to report what happened, the front desk clerk was cold, rude, and dismissive. Instead of apologizing or offering help, they told me to “call Expedia for a refund.”
This was not just bad service — it was dangerous. The staff were aggressive, unprofessional, and showed zero concern for my safety.