This was one of the worst hotel stays we have ever had. The rooms felt neglected and poorly maintained. Heating was not functioning properly in one of my daughter’s rooms, leaving it uncomfortably cold despite multiple complaints.
The pool and hot tub were unacceptable—dirty water, strong unpleasant odor, and visible human hair, clearly indicating a lack of hygiene and maintenance. Several lamps in the rooms were blinking and malfunctioning.
Breakfast was advertised but not provided, with staff offering excuses about a food delivery not arriving. The canteen staff were rude and dismissive toward guests. The parking lot was poorly cleared of snow, creating inconvenience and safety concerns.
Management failed entirely in addressing complaints or offering solutions. Overall, this property lacks cleanliness, basic maintenance, customer service, and competent management. I do not recommend staying here.