6/10 Okay
David L., St Charles
5 Feb 2026
Disliked: Cleanliness
This stay was just ok, knocked down by the owner Fang, who was just short of rude. Character is defined by how you act when things go wrong. Upon arriving, there were cleaning supplies left on a table. I texted "Where shall we put them?" & noted hair on the floor of the 1st floor bathroom, along with water on the floor & in the shower. Never got an answer about the supplies, but I did receive "My cleaners are trained by a Marriott professional. Drying a shower is never part of any cleaning". My daughter with us, spent 4 years @ Marriott & said that is flat-out wrong. If it's not dried, that's where mold & mildew grow. Fang also texted "Your cleaning fee is extremely low, only half of other 4,000 square foot homes". So I only get a half-cleaned home? The next morning, I texted for check-out details since there were none in my reservation or the house. 3 texts asking & 10 hours later, I get "To start off, it's Sunday & I'm sick as hell." I didn't realize texts weren't allowed on Sundays or when a host is sick, that wasn't listed anywhere. I mean, I paid for Sunday, you'd think responses would be part of the deal. Then this "General response time is 12 hours, if you had an urgent matter, you would've called the number listed rather than using the app." It wasn't urgent, it was how to tidy your house. You should hire better cleaners & have a back-up plan when you're sick. An innocuous text about a kinda dirty bathroom turned into 2 days of nasty responses. Who needs this crap?
David L.
Stayed 2 nights in Jan 2026
