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DoubleTree by Hilton Edmonton Downtown

4.0 star property

Photo gallery for DoubleTree by Hilton Edmonton Downtown

Exterior
Lobby
Lobby
Bar (on property)
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View map
9576 Jasper Avenue NW, Edmonton, AB, T5H4H7
  • Place, Edmonton Convention Centre
    ‪6 min walk‬
  • Place, Edmonton City Centre
    ‪8 min walk‬
  • Place, Rogers Place
    ‪13 min walk‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.6 out of 10
Exceptional
(65 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchenette

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen

  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(53 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, River View, Kitchenette, 1 King Bed and Sofa bed (Double)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, River View, Kitchenette, 1 King Bed and Sofa bed (Double)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, River View, Full Kitchen, 1 King Bed and Sofa bed (Double)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, River View, Full Kitchen, 1 King Bed and Sofa bed (Double)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Edmonton

With a stay at DoubleTree by Hilton Edmonton Downtown, you'll be centrally located in Edmonton, within a 5-minute drive of Rogers Place and Commonwealth Stadium. .This hotel is 7.3 mi (11.7 km) from West Edmonton Mall and 7.7 mi (12.5 km) from South Edmonton Common.

What's nearby

  • Winspear Centre - 5 min walk - 0.4 km
  • Edmonton Convention Centre - 6 min walk - 0.6 km
  • Edmonton City Centre - 8 min walk - 0.7 km
  • Rogers Place - 13 min walk - 1.1 km
  • Royal Alexandra Hospital - 3 min drive - 2.2 km

Getting around

  • Quarters Station - 4 min walk
  • Avonmore Station - 7 min drive
  • Edmonton Intl. Airport (YEG) - 33 min drive

Restaurants

  • ‪Double Greeting Won Ton House - ‬4 min walk
  • ‪Canada Place - Food Court - ‬8 min walk
  • ‪Syphay Restaurant - ‬5 min walk
  • ‪Riverside Bistro - ‬8 min walk
  • ‪Mr. Donair Submarine - ‬5 min walk

About this property

DoubleTree by Hilton Edmonton Downtown

Art Deco hotel with a fitness center and a 24-hour front desk
DoubleTree by Hilton Edmonton Downtown offers 255 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.
Make yourself at home in one of the 255 air-conditioned rooms featuring LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Don't miss out on recreational opportunities including a hot tub and a fitness center. This Art Deco hotel also features complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). To-go breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
DoubleTree by Hilton Edmonton Downtown has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 35 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 15 to 22 for adults and CAD 10 to 20 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 11 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately CAD 15 to 22 for adults, and CAD 10 to 20 for children
  • Covered self parking fee: CAD 35.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Place Edmonton Downtown Hotel
Hyatt Place Edmonton Downtown
Doubletree By Hilton Edmonton
DoubleTree by Hilton Edmonton Downtown Hotel
DoubleTree by Hilton Edmonton Downtown Edmonton
Quarter Note Hotel Hotel Edmonton
Quarter Note Hotel Hotel
Quarter Note Hotel Edmonton
Hyatt Place Edmonton / Downtown
Quarter Note Hotel Edmonton
DoubleTree by Hilton Edmonton Downtown Hotel Edmonton

DoubleTree by Hilton Edmonton Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 132 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 71 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Chelsia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great minus all of us on the 11th floor had zero a/c
Stayed 2 nights in Sep 2025

6/10 Okay

Kory

Stayed 1 night in Sep 2025

10/10 Excellent

Jessica, Magrath

Liked: Cleanliness, staff & service, property conditions & facilities
Was a busy weekend and staff did amazing to get everyone checked out and new ones checked in.
Stayed 1 night in Sep 2025

2/10 Terrible

Mackenzie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
For a room that cost $371 and didn’t even have AC! We were appalled with the treatment we received from the staff at Double Tree Hilton in Edmonton Downtown. After realizing the ac was not working, my partner and I spoke to the front desk in person that night and was told that most of their hotel rooms acs were not working. We asked for fans and they had none they could offer nor did they have a maintenance man on site. The hotel room was 88 degrees Fahrenheit and as a result, we did not have a peaceful sleep (if we managed to get any sleep at all). We even attempted to the cool the room down by leaving our door open into the hallway; as it was cooler in there than in the room. The next morning - we did mention about the heat and the lack of working ac. As a result, the staff waved the $35 parking fee.. which was not even an eighth of what we wished we could had been credited back. Perhaps even $100-$150 back would be better. All in all, will never stay here again.
Stayed 1 night in Sep 2025

8/10 Good

Rebecca

Stayed 2 nights in Sep 2025

2/10 Terrible

Brooke

Stayed 3 nights in Sep 2025

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had to book this room as our Vrbo cancelled last minute. The room was ok, dated and slightly worn down (carpet had come unattached at the bathroom leaving the nail board exposed, few stains on the wall etc ) not that I would usually complain about these things, but at $1250 per night, and the highest tier of room that the hotel offers, I did expect it to be flawless. I’m just happy they were able to get the ac working after we checked in, it was 85* upon entry to the room. All in all it was clean and located close to our venue. Front desk staff was nice and courteous. I have stayed in other high end hotels at nicer rooms for half the price ( Davenport, Marriott’s etc ) I understand surge pricing but this was a tad bit ridiculous.
Stayed 1 night in Sep 2025

6/10 Okay

Leanne

Liked: Cleanliness
Waited 40 minutes for fries in the lounge while we waited for our room to be ready. Lobby was chaos at check-in time and they ran out of clean rooms. Finally got into our room at 4:30 and had to rush to ready and out the door for the concert we were in town to see. Staff were mildly apologetic but it was an unpleasant experience. Room overlooking the river was beautiful, I only wish we’d had more time to enjoy it. And what looks like a pool in the photos is actually a large hot tub.
Stayed 1 night in Sep 2025

10/10 Excellent

sheena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Edmonton

Perfect place to stay for a weekend. Rooms are big, with a sitting area
Stayed 1 night in Sep 2025

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Sherry, Two Rivers

Stayed 2 nights in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Heidi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a terrible check in experience at the hotel. The line was 30 minutes long and the staff did minimal to expedite the experience.
Stayed 1 night in Sep 2025

6/10 Okay

Carly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awful check in. They said there couldn’t be early check in before and not to show up to before then and we we showed up the checkin line took nearly two hours to get checked in. They only had two people working with over 40 people in line. Awful checkin process
Stayed 1 night in Sep 2025

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had very little light even with all of the lights and lamps turned on. The bathroom was clean but a little dated and it didn’t have a cosmetic mirror on the wall which I find most hotels do. The front desk let us check in early which was lovely and we received two text messages from them asking if we needed anything and how our stay was which I thought was nice. The price was good and I feel we got what we paid for. We would stay there again the next time we are back in Edmonton for a concert. If it wasn’t for the concert we wouldn’t stay downtown in that area.
Stayed 2 nights in Sep 2025

2/10 Terrible

Sylvia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, knowing that all hotels are sold out for the weekend due to the Morgan Wallen Concert, we knew accommodations, restaurants, the city itself would be extremely busy and requires patience. We arrive to our hotel after a 3 hour drive, to a 30+ minute wait in line to check in. They only had two staff, at one point one staff, to check in a huge line up of guests. Two groups ahead of us warned us that they are checking out, because the AC was not working on the 3rd floor. They had to sleep with their door open. Once we got to talk to front desk, I asked to not be put into 3rd floor. But we had no choice because not a single room was ready for us to check in other than then the room they assigned us (mind you I was sent two emails to remind me that check in is at 4pm) we got to front desk at 4:57pm. The second room I booked for my friend, 824, was not ready. They said we have to wait 30-40 mins for them to clean the room. We had a concert to get to at 5;30pm. Front desk said to come back to pick up keys when the room is ready. We all went up to our room, after grabbing water up at the 2nd floor, and the room that was assigned was in the middle of getting cleaned. No AC working, carpet was wet because something was spilled- smelled AWEFUL. We had no time to do anything because we had our concert to get to. front desk told get the 2nd booking room key, room that wasn’t ready this is at 5:36p. 12:27am next day and room still not ready. The room they finally got 2/5.
Stayed 1 night in Sep 2025

2/10 Terrible

jill

Stayed 1 night in Sep 2025

2/10 Terrible

Tanya Leanne

Travelled with partner
Disliked: Staff & service
45 min behind check in at 4 concert started 5:45 and our didnt work until 6
Stayed 1 night in Sep 2025

2/10 Terrible

Sean

Stayed 1 night in Sep 2025

6/10 Okay

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was great. However we got in late and the room was so hot, we adjusted the AC but it never cooled down all night.
Stayed 1 night in Sep 2025

6/10 Okay

Tyler

Travelled with family
Liked: Cleanliness, staff & service
Way to pricy, had to pay over $1100 then had to pay an additional $35 for parking , stairway didn’t open to lobby and had to exit out back
Stayed 1 night in Sep 2025

6/10 Okay

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dining good, parking over priced
Stayed 1 night in Aug 2025

10/10 Excellent

Brandon

Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel secure and friendly staff I loved my stay and will be back in the future
Stayed 1 night in Aug 2025