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Best Western Ebbw Vale

3.0 star property

Photo gallery for Best Western Ebbw Vale

Breakfast, lunch and dinner served
Exterior
Reception
Premium bedding, free WiFi, bed sheets
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
7 Bridge Street, Ebbw Vale, Wales, NP23 6EY
  • Bedwellty House and Park
    ‪6 min drive‬
  • Parc Bryn Bach
    ‪7 min drive‬
  • Big Pit National Coal Museum
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Double Bed, Accessible, Non Smoking (Walk-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Reception

Castle Hotel

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
3.3 out of 5, (165)
The price is AU$135
for 1 room
includes taxes & fees
6 July - 7 July
Castle Hotel

About the area

Ebbw Vale

Located in Ebbw Vale, Best Western Ebbw Vale is within a 15-minute drive of Parc Bryn Bach and Big Pit National Coal Museum. .This hotel is 9.4 mi (15.2 km) from Brecon Mountain Railway and 11.3 mi (18.2 km) from BikePark Wales.

What's nearby

  • Bedwellty House and Park - 6 min drive - 4.4 km
  • Parc Bryn Bach - 7 min drive - 4.0 km
  • Big Pit National Coal Museum - 13 min drive - 11.4 km
  • Brecon Mountain Railway - 13 min drive - 16.4 km
  • BikePark Wales - 17 min drive - 21.0 km

Getting around

  • Ebbw Vale Town Station - 13 min walk
  • Cardiff International Airport (CWL) - 76 min drive

Restaurants

  • ‪Picture House - ‬6 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪The Badminton Club - ‬16 min walk
  • ‪The Railway Tavern - ‬5 min drive
  • ‪Domino's Pizza - ‬12 min walk

About this property

Best Western Ebbw Vale

Hotel with free parking, in the vicinity of Parc Bryn Bach
Best Western Ebbw Vale offers 37 accommodations with complimentary toiletries. Beds feature premium bedding. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 37 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided daily.
Enjoy a satisfying meal at Level Inn serving guests of Best Western Ebbw Vale. English breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator. Free self parking is available onsite.
English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Level Inn - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 8.99 for adults and GBP 8.99 for children
  • A restaurant

Restaurants on site

  • Level Inn

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 7 per stay
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 20 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 8.99 for adults and GBP 8.99 for children
  • Rollaway bed fee: GBP 7 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Level Inn
Best Western Ebbw Vale Hotel
Best Western Ebbw Vale Ebbw Vale
Best Western Ebbw Vale Hotel Ebbw Vale

Best Western Ebbw Vale Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 169 reviews
Rating 8 - Good. 46 out of 169 reviews
Rating 6 - Okay. 25 out of 169 reviews
Rating 4 - Poor. 6 out of 169 reviews
Rating 2 - Terrible. 6 out of 169 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 1 night in Mar 2025

4/10 Poor

Mark

The hotel itself and stay would have been good if it wasn't for a faulty alarm at 3am and the poor guest experience and management of the situation which last almost an hour. Clearly technology failure but could have been handled more efficiently with guests. The property shows clear signs of age but actually not bad and would stay again.
Stayed 1 night in Mar 2025

4/10 Poor

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not book this hotel

Arrived at hotel to find a small narrow car park. Best western taken over hotel 2 weeks ago from level up hotel. No hair dryer in bedroom. Carpet in bedroom was stained. Staff in own clothes. Even the manager serving in a pair of gym shorts and tshirt. Returned from breakfast Saturday morning to knock on door you haven't paid for breakfast even though website said free breakfast. Could of put the breakfast on the room tab and pay on exit. At breakfast no jam, marmalade, pepper. Saturday night 3am fire alarm went off all guests between car park and reception as it was minus 3. One person on night shift. No communication to guests what was going on. No list to check all guests out of rooms. Two guests left the hotel after hour and half. The firm who deals with the alarm informed hotel it was fault on system to disconnect from mains as it take the engineer hour to arrive and the alarm would of been going for 2 hours. Short staffed trying to cover all areas of the hotel not great. Worst best western hotel i have stayed in. Water machine over flowed had to ask for mop and clean it up. No sign to put up wet area. Would not recommend to stay.
Stayed 2 nights in Mar 2025

6/10 Okay

Kirstie

Stayed 1 night in Mar 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service

Fire alarms

Very disappointed with the 2 fire alarms that went of twice in the night, 1 at 10pm and the other at 320am both false alarms with they could not turn for an hour. We traveled up last night from Sussex so I didn’t have so I didn’t have to get up early to visit bike park wales. which turned out to be a waste of tome
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and decent breakfast
Stayed 2 nights in Feb 2025

8/10 Good

gemma

Stayed 1 night in Nov 2024

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly environment. Very pleased with this hotel. Would highly recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Vic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Luke

Stayed 1 night in Jan 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in a good location for town centre with free on site parking (or nearby)
Stayed 1 night in Jan 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thoroughly recommend.

Stayed for two nights as was attending a family funeral. The staff were excellent and very helpful. The bed was comfortable and the room and toilet were clean. Hotel was warm throughout, breakfast was very good and the bar prices were very reasonable.
Stayed 2 nights in Jan 2025

6/10 Okay

David

Business traveller
Liked: Staff & service, room comfort
On arrival the electrics to the hotel had gone down, we received a complimentary hot drink The room we stayed in had no heating so was freezing cold, I suppose if I had of mentioned it I would have got some portable heaters It won't put me off staying here again though, Thank you
Stayed 1 night in Jan 2025

8/10 Good

Ukaashah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Iain

Stayed 1 night in Dec 2024

6/10 Okay

Greg Austin S

Stayed 2 nights in Nov 2024

6/10 Okay

Greg Austin S

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Vikenty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would come back.

The things that stood out the most was how incredibly friendly was every staff member in the hotel and how clean the hotel was, my room smelled nice when I arrived. Breakfast was good, it’s a shame that advertised dinner service was not available on neither days off my stay. The Negative point is non existent sound insulation and super loud kids at almost 11pm.
Stayed 2 nights in Nov 2024

4/10 Poor

Alison

Liked: Room comfort

Not really good enough

We booked in and were given our key but when we opened the door to our room it has all decorating things in it and the tv off the wall. We returned to reception and were given another room but this should not have happened. We only had breakfast on one morning but waited ages to be served which made us late for check out
Stayed 2 nights in Nov 2024

6/10 Okay

Gary

Liked: Staff & service
I booked a 2 day stay and everything was fine till morning i checked out when i was looking to take a shower but on entering the ensuite found place flooded. In fairness hotel acted swiftly in offering another room to take shower but meant me packing a little earlier. Have to say breakfasts were good though
Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

Stayed 1 night in Nov 2024

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy bed pipping hot shower and good nights rest
Stayed 1 night in Nov 2024

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant staff

The staff here were lovely couldn’t do enough for you. Rooms were clean. There isn’t a lot of parking on site but there is a pay & display across the road.
Stayed 1 night in Nov 2024

10/10 Excellent

Vrajeshkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024