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Castle And Ball by Greene King Inns

3.0 star property

Photo gallery for Castle And Ball by Greene King Inns

Bar (on property)
Family Room
Reception
Interior detail
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View map
The High Street, Marlborough, England, SN8 1LZ
  • The Merchant's House Marlborough
    ‪1 min walk‬
  • Avebury Stone Circle
    ‪10 min drive‬
  • West Kennet Long Barrow
    ‪13 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(2 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

8.6 out of 10
Excellent
(14 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(10 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (for 4)

Family Room (for 4)

Family Room (for 4)

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

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Interior detail

The Bear

  • Free WiFi
  • Breakfast available
  • Housekeeping
2.5 out of 5, 4 reviews
The price is AU$108
includes taxes & fees
24 Aug - 25 Aug
The Bear

About the area

Marlborough

Located in Marlborough, Castle And Ball by Greene King Inns is in a rural location, a 1-minute drive from The Merchant's House Marlborough and 8 minutes from Hackpen Hill. .This hotel is 5.3 mi (8.5 km) from Kennet & Avon Canal and 5.5 mi (8.9 km) from Towpath Tails Dog Park.

What's nearby

  • The Merchant's House Marlborough - 1 min walk - 0.2 km
  • Avebury Stone Circle - 10 min drive - 11.4 km
  • West Kennet Long Barrow - 13 min drive - 11.0 km
  • North Wessex Downs - 14 min drive - 16.2 km
  • Swindon Designer Outlet - 22 min drive - 24.3 km

Getting around

  • Bedwyn Station - 14 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪The Roebuck - ‬13 min walk
  • ‪Silks on the Downs - ‬4 min drive
  • ‪Royal Oak - ‬1 min walk
  • ‪The Marlborough - ‬3 min walk
  • ‪Lotus House - ‬4 min walk

About this property

Castle And Ball by Greene King Inns

Hotel in Marlborough with a coffee shop and a restaurant
Castle And Ball by Greene King Inns offers 35 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations.

This Marlborough hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Stay in one of 35 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a fireplace in the lobby.
Enjoy British cuisine at Castle and Ball, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Free self parking is available onsite.
Castle and Ball - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Castle and Ball

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Ball Castle
And Ball By Greene King Inns
Castle Ball Hotel
Castle Ball Hotel Marlborough
Castle Ball Marlborough
The Castle & Ball Hotel Marlborough, UK - Wiltshire
The Castle And Ball Hotel
Castle And Ball by Greene King Inns Hotel
Castle And Ball by Greene King Inns Marlborough
Castle And Ball by Greene King Inns Hotel Marlborough

Castle And Ball by Greene King Inns Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 192 out of 454 reviews
Rating 8 - Good. 183 out of 454 reviews
Rating 6 - Okay. 58 out of 454 reviews
Rating 4 - Poor. 14 out of 454 reviews
Rating 2 - Terrible. 7 out of 454 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply just right

All of the staff I encountered were very friendly, helpful and professional, especially the evening waitress who was very observant, responding within seconds if I looked at her for something. Food was good too, including the veggie options and good value for money & the bar man knew his wines. It was a little worn around the edges, but it is a 300 year old building so it's like slipping on your old comfy slippers!
Stayed 3 nights in May 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, room comfort

Characterful Coaching Hotel, Well situated

We enjoyed a very good stopover on the way back from Cornwall at the Castle and Ball. It has all the character of an historic inn, though this does mean there are quite a lot of steps and stairs and creaky floorboards, but the receptionist was quick to offer us help with our luggage and in fact we found our room very quiet (we were at the back, so not overlooking the High Street) as well as clean and spacious. General decor and condition ( carpets etc) not the most swish or up to date, but we prefer character to the bland sameness of chain hotels. We enjoyed our evening meal which is from the same Greene King menu we have experienced elsewhere, but offers a good choice of dishes at reasonable cost, and the clever idea of mini- desserts if you don't want a whole large one at the end of your meal . Parking was easy behind the hotel, and free to residents on registration at Reception. Marlborough is a lovely old town, prosperous, with some good shops along the High Street. World Heritage site, Avebury, is a short drive away. Thoroughly recommended.
Stayed 1 night in May 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Amenities
Superb customer service at reception. This made all the difference & will ensure I stay again. A1*****
Stayed 1 night in May 2025

8/10 Good

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Paul

Disliked: Cleanliness
Very tired, it's ok for a night stay, beds comfortable and clean.
Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ian

Stayed 7 nights in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old inn that has been fitted out for modern times. Nothing especial with helpful and pleasant staff in a wlecoming environment
Stayed 5 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

It was fine. Nice big room which was clean. Comfortable bed.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service
Hotel is a bit tired,furniture is shabby chic without the chic,bed was comfortable,enjoyed the bath,room was clean..Breakfast was good,Great position in the town easy to find great parking.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

Squeaky floor boards.

We felt the pub was old and quirky! The floor boards squeaked in the bedroom, waking partner when visiting the loo in the night! The bathroom was very tied and we felt it needed a thorough deep clean or a modern update. The beds were exceptionally comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and a really pleasant 2 night stay. We will be back!
Stayed 2 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient helpful staff. Busy pub/restaurant with nice atmosphere. Great breakfast with good selection and range of cooked options. Room at the back overlooking the car park was quiet and perfectly adequate for my couple of nights stay. Marlborough was a lovely town for a quick walk round with a few independent shops and cafes.
Stayed 2 nights in Mar 2025

8/10 Good

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Mike

Liked: Staff & service, amenities, property conditions & facilities
Great central location and historical buildings...that did mean creaking of floorboards and those above, but no issues when sleeping 😴. Bar and reception staff great and Wendy was an expert on running routes.
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort

Disappointing cooked breakfast

The cooked breakfast was disappointing. Cold avocado, toast made soggy by inadequately drained poached egg water. Runny egg white. Vegetarian sausage dried out and inedible. Lack of cutlery - no butter knives or teaspoons.
Stayed 1 night in Mar 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable, large room with a nice bathroom including shower and bath. A quiet location on the attractive Marlborough High Street with very helpful and friendly staff.
Stayed 1 night in Mar 2025

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
The Castle and Ball provides unpretentious and uncomplicated accommodation. My room was large but not particularly clean, the lamps flickered, there was a rim of scum around the bath and detritus from previous guests behind the table. It was noisy (expected being over a pub). Upsides were pleasant service, easy to get in and out and good food.
Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mostly unspoilt by refurbishment, full of character, lovely large proportion Georgian rooms and very friendly.
Stayed 1 night in Mar 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Room needed attention. Has carpark & Restaurant

I will say it was a busy weekend when we stayed, so perhaps this room is often unused? The room itself needed some attention. Corner chunk of bedside table laminate was missing exposing underlying wood which could result in harm to clothing or skin; The edges of the bath where it meets the walls, and the area around the shower where fixed to the wall, all need a good clean. No such issue with the sink areas or the rest of the room; The hot water for the bath initially ran a bit grey, again I think lack of use, but cleared. Section of wallpaper near the built in wardrobe coming away, perhaps from an old leak?? But no actual dampness or fustiness. Good selection of tea bags/ coffe sachets in the room. As the room was off around the back (loads of stairs) it was quieter maybe than rooms directly above the bar areas - same as most old pubs & inns. On-site staff were excellent. 'Housekeeping' will knock at your door in the morning if you're staying more than 1 night, so if you're not going down for breakfast, or going out, be aware. Booking system. Weird. Booked via hotels.com, their email said there's no reception desk at the hotel, but there is. If you want to eat at this hotel, reserve a table as the food is excellent. One of the few places in Marlborough with it's own car park - provide vehicle reg when arrive. That's it I think!
Stayed 2 nights in Feb 2025

6/10 Okay

JASON

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025