2/10 Terrible
Moin
24 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
During my stay, I was informed by your front desk staff that there was no heating available during the summer season, despite the fact that the outside temperature at night was uncomfortably cold. As a result, my room was not adequately heated, and I experienced significant discomfort.
I have a recorded video of the front desk confirming that no heat was provided, which clearly shows that the issue was not due to misuse on my part but rather a hotel policy or equipment restriction.
This is unacceptable for a property that advertises comfortable accommodations, as guests should reasonably expect basic climate control regardless of the season.
Given the circumstances, I am requesting a full refund for my stay. Please confirm how and when this refund will be processed.
I trust that you will handle this matter promptly and ensure that future guests do not face similar issues.
Moin
Stayed 1 night in Sep 2025












































