This is a mixed bag of a review because fundamentally it's a good hotel.
I booked this hotel having recently stayed in the sister hotel in NYC.
The good - well appointed good standard hotel, possibly above average. The reception area and rooms ate very good and the breakfast was really nice indeed.
The bad - my room was in a new build part of the hotel, which meant a walk, an elevator, another walk and another elevator and then the final walk to the room. Itself not a disaster but the entire route had laundry carts, trolleys and rubbish dotted along, a really not welcome experience for customers.
The room was clean and new if completely devoid of character but the bathroom could have been cleaner.
There was a good idea water decanter to avoid unnecessary plastic waste but nobody seems to realise the sink isn't deep enough to put your decanter under the tap.! Pointless
The terrible - I made these points at reception on way out but they cared little and just nodded so I'd go away. That little lack of interest is why I'm writing on here, normally I'd not bother.