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Taj Exotica Resort & Spa, The Palm, Dubai

Property class: 5 and above

Photo gallery for Taj Exotica Resort & Spa, The Palm, Dubai

Exterior
Property video
4 restaurants, breakfast, lunch, dinner served; international cuisine
Presidential Suite Four Bedroom Sea View with Club Lounge Access | Living area
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
East Crescent Road, Palm Jumeirah, P O B, 566737, Dubai
  • Place, Aquaventure
    ‪10 min drive‬
  • Place, The Pointe
    ‪14 min drive‬
  • Place, Palm Jumeirah Mall
    ‪16 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪49 min drive‬

Room options

View all photos for Presidential Suite Four Bedroom Sea View with Club Lounge Access

Presidential Suite Four Bedroom Sea View with Club Lounge Access | View from room

Presidential Suite Four Bedroom Sea View with Club Lounge Access

  • Sea view
  • 500 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds and 4 Single Beds

View all photos for Exotica Palm Sea View Room King Bed with Sofa Bed and Club Lounge Access

Premium bedding, down duvets, pillow-top beds, minibar

Exotica Palm Sea View Room King Bed with Sofa Bed and Club Lounge Access

9.6 out of 10
Exceptional
(9 reviews)
  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Palm Sea View King Bed with Sofa Bed and Club Lounge Access

View from room

Luxury Suite Palm Sea View King Bed with Sofa Bed and Club Lounge Access

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Luxury Room King Bed with Sofa Bed

Premium bedding, down duvets, pillow-top beds, minibar

Luxury Room King Bed with Sofa Bed

9.4 out of 10
Exceptional
(37 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Family Palm Sea View Room King Bed with Sofa Bed

Luxury Family Palm Sea View Room King Bed with Sofa Bed | View from room

Luxury Family Palm Sea View Room King Bed with Sofa Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room Twin Bed with Sofa Bed

View from room

Luxury Room Twin Bed with Sofa Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Two Bedroom Grand Luxury Suite Sea View with Club Lounge Access

Two Bedroom Grand Luxury Suite Sea View with Club Lounge Access | Living area

Two Bedroom Grand Luxury Suite Sea View with Club Lounge Access

  • Sea view
  • 140 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds

View all photos for Exotica Palm Sea View Room Twin Bed with Sofa Bed and Club Lounge Access

Premium bedding, down duvets, pillow-top beds, minibar

Exotica Palm Sea View Room Twin Bed with Sofa Bed and Club Lounge Access

  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Exotica Suite Sea View with Open Jacuzzi and Club Lounge Access

Exotica Suite Sea View with Open Jacuzzi and Club Lounge Access | Balcony view

Exotica Suite Sea View with Open Jacuzzi and Club Lounge Access

  • Sea view
  • 165 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Palm Sea View Room King Bed with Sofa Bed

Premium bedding, down duvets, pillow-top beds, minibar

Luxury Palm Sea View Room King Bed with Sofa Bed

9.8 out of 10
Exceptional
(22 reviews)
  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Luxury Suite Sea View with Open Jacuzzi and Club Lounge Access

Grand Luxury Suite Sea View with Open Jacuzzi and Club Lounge Access | Living area

Grand Luxury Suite Sea View with Open Jacuzzi and Club Lounge Access

  • Sea view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Luxury Palm Sea View Room Twin Bed with Sofa Bed

Premium bedding, down duvets, pillow-top beds, minibar

Luxury Palm Sea View Room Twin Bed with Sofa Bed

10.0 out of 10
Exceptional
(10 reviews)
  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Luxury Family Room King Bed with Sofa Bed

Premium bedding, down duvets, pillow-top beds, minibar

Luxury Family Room King Bed with Sofa Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Sea View King Bed with Sofa Bed and Club Lounge Access

Luxury Suite Sea View King Bed with Sofa Bed and Club Lounge Access | View from room

Luxury Suite Sea View King Bed with Sofa Bed and Club Lounge Access

10.0 out of 10
Exceptional
(3 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Sea View Room King Bed with Sofa Bed

Premium bedding, down duvets, pillow-top beds, minibar

Luxury Sea View Room King Bed with Sofa Bed

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Sea View Room Twin Bed with Sofa Bed

View from room

Luxury Sea View Room Twin Bed with Sofa Bed

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 45 sq m
  • Sleeps 4
  • 1 Single Bed

Similar properties

Exterior
Sofitel Dubai The Palm Resort & Spa
Palm Jumeirah
  • On private beach
  • Pool
  • Spa
  • Kids’ pool
4.6 out of 5, Wonderful, 1,281 reviews
The price is AU$249
includes taxes & fees
9 Apr - 10 Apr
Sofitel Dubai The Palm Resort & Spa

About the area

Dubai

With a stay at Taj Exotica Resort & Spa, The Palm, Dubai in Dubai (Palm Jumeirah), you'll be within a 15-minute drive of Aquaventure and Lost Chambers Aquarium. .This beach resort is 10.4 mi (16.8 km) from Marina Beach and 11.1 mi (17.8 km) from Burj Al Arab.
View more Resorts in DubaiOpens in a new window

What's nearby

  • Aquaventure - 10 min drive - 6.4 km
  • The Pointe - 14 min drive - 9.0 km
  • Lost Chambers Aquarium - 14 min drive - 6.7 km
  • Palm Jumeirah Mall - 16 min drive - 11.4 km
  • AURA SKYPOOL Dubai - 16 min drive - 11.7 km

Getting around

  • Atlantis Aquaventure Waterpark Station - 9 min drive
  • Dubai Intl. Airport (DXB) - 48 min drive

Restaurants

  • ‪Club Vista Mare - ‬20 min drive
  • ‪Asia Asia - ‬20 min drive
  • ‪Ibn Albahr - ‬20 min drive
  • ‪Bebabel - ‬20 min drive
  • ‪Karaf The Palm - ‬20 min drive

About this property

Taj Exotica Resort & Spa, The Palm, Dubai

Taj Exotica Resort & Spa, The Palm, Dubai offers 325 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 2 outdoor tennis courts, and a 24-hour health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Jiva Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 325 individually decorated guestrooms, featuring minibars and espresso makers. Your pillowtop bed comes with down comforters and premium bedding. 50-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including outdoor tennis courts and a 24-hour health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Palm Kitchen, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Dubai? This resort has 9311 square feet (865 square meters) of space consisting of a conference center and 8 meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Palm Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Varq - This poolside fine-dining restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Raia - Overlooking the ocean and pool, this restaurant specializes in Middle Eastern cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Coast - This beachfront bistro specializes in seafood and serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Roaring Rabbit - This poolside gastropub specializes in British cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Valet parking on site (AED 25 per stay)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 175 per person
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Palm Kitchen
  • Raia
  • Roaring Rabbit
  • The Coast
  • Varq

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Mini golf
  • Outdoor padel court
  • Outdoor pool
  • Playground
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre (9,311 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a private beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2022
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 250.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: AED 2250
  • New Year's Eve (December 31) Gala Dinner per child: AED 1450 (from 5 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 175 per person
  • Valet parking fee: AED 25 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Tajness - A Commitment Restrengthened (Taj Hotels)
Outside food is not permitted on the premises.

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Taj Exotica The Palm Dubai
Taj Exotica Resort Spa The Palm Dubai
Taj Exotica Resort & Spa, The Palm, Dubai Dubai
Taj Exotica Resort & Spa, The Palm, Dubai Resort
Taj Exotica Resort & Spa, The Palm, Dubai Resort Dubai

Taj Exotica Resort & Spa, The Palm, Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 653 out of 774 reviews
Rating 8 - Good. 78 out of 774 reviews
Rating 6 - Okay. 19 out of 774 reviews
Rating 4 - Poor. 10 out of 774 reviews
Rating 2 - Terrible. 14 out of 774 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

RAJAT

Stayed 3 nights in Dec 2025

10/10 Excellent

Srishti

Stayed 4 nights in Dec 2025

10/10 Excellent

Eshan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service from staff. The hotel was really nice with good views and amenities.
Stayed 1 night in Apr 2025

8/10 Good

Himadri, Nashville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stay was really good.. Of course it's Taj and we loved it here .. I am giving it 4 star only because of the fact that when I wanted an extension for a day, the charges were exorbitant ($1000 USD+) and I had to go to another hotel which was in the same category (Le Meridien) but was in the range of $380... So that was that.. other than that everything was exceptional.. the private beach is great.. wish they had a marina close by where we could do jet skiing and boating...
Stayed 4 nights in Dec 2025

8/10 Good

dipesh

Stayed 2 nights in Dec 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New nice hotel , food was good, great service, very clean! Thank you
Stayed 5 nights in Nov 2025

10/10 Excellent

Batjargal

Stayed 3 nights in Dec 2025

8/10 Good

Vaibhav

Stayed 3 nights in Dec 2025

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is exceptional! From the moment you walk in until the moment you leave it is a 5 star experience. I absolutely loved staying here. They were so kind and took great care of me. Spa, pool and rooftop restaurant were great! I would definitely stay here again and will never forget this place. Thanks for an amazing experience.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mohindra

Liked: Cleanliness, amenities, property conditions & facilities
Staff, food and modern facilities
Stayed 7 nights in Dec 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate the hotel 4.5 stars, not quite 5 stars. The rooms advertised are Palm Sea View and Sea View, we selected Sea View. There is no sea view, all rooms look onto the Palm. They moved us to another room which overlooked the pool and the palm after we complained. They have fitted some self closers to the interior room doors but they don't quite fit so instead they chose to cut a section of the door out! Breakfast - no pork option but they serve pork in the restaurant at night. Fruit selection was basic. Outdoor dining area - if you like birds (crows, mynah birds, collared doves - we do) then you're Ok, if not sit indoors as the hotel has no effective deterrents for the bird population and some diners were quite annoyed by the pestering. Location - be prepared for a 30 minute drive just to get off the palm, the traffic around Atlantis is very bad - not the fault of the Taj of course but worth noting if you want to travel into town. The staff are excellent, very friendly and accommodating and the pool and grounds are also first class. We had some amazing food in the Indian restaurant.
Stayed 5 nights in Dec 2025

10/10 Excellent

Samir Kiritkumar

Stayed 7 nights in Dec 2025

10/10 Excellent

Kirit

Stayed 7 nights in Dec 2025

10/10 Excellent

Asaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing
Stayed 1 night in Dec 2025

10/10 Excellent

gursharn kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property was very nice. The room was nice but fairly standard for a Dubai hotel. What made our stay was the very friendly staff. The service was great. Staff around the pool and the lifeguard by the kids pool was very good and accommodating.
Stayed 7 nights in Dec 2025

10/10 Excellent

Saeedeh

Stayed 2 nights in Dec 2025

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had booked an extra night as our flight into Dubai was arriving at 5am and we wanted to be able to check in when we arrived at the hotel. Prior to arrival members of the team had sent me a few messages regarding check in time - at each occasion the info was supplied. The room was perfect and the view spectacular. Staff are very attentive. The room was clean. The walls are paper thin and we could hear the people in the next room when we were in the bathroom. You can also hear people in the hallway. We had a room on the second floor. The on site restaurants are nice with great quality food - but they are also very expensive. The pool area is big. The grounds are beautiful. The spa was lovely. Villi was an excellent therapist. Spa facilities are good and clean. We didn’t book our accommodation with breakfast but we did add it on when we checked in. On checkout our bill was incorrect as we were charged an additional day for breakfast - so check your bill. Keep a record of ur mini bar purchases as well. It just makes it easier on check out. I chose this hotel because of the location on the palm, lovely beach, resort feel and the variety of restaurants and the spa. The Taj brand is synonymous with hospitality and it didn’t disappoint in terms of the staff’s attentiveness. Housekeeping and in room dining was very good.
From the entrance
View from the room
View from the room
Room view
Stayed 6 nights in Dec 2025

10/10 Excellent

Amin

Stayed 3 nights in Dec 2025

10/10 Excellent

Amanpreet

Liked: Cleanliness, staff & service, amenities
I haven’t experienced hotel service like this in a long time, spotless, attentive and friendly staff, excellent amenities and extras. Would recommend to others and visit again myself.
Stayed 2 nights in Dec 2025

10/10 Excellent

NISHAA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephanie, Newmarket

Stayed 4 nights in Nov 2025

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, peaceful and exceptional staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Uday

Liked: Cleanliness, amenities, property conditions & facilities
Indian tradition greetings on Arrival,which none other Hotels offer, rooms 10/10 cleaned twice a day on request. Staff were amazing on all level. Room service “Milan “ attended both our rooms and made sure ample drinking water and towels. In the coffee area near the lobby Elaine took care of organising my daughter in law birthday cake. In the dining Area Breakfast was out of this world ,such a selection for Vegan and Vegetarian. Mr. Rishab Manger of the Resturant was excellent,looked after us and my family really well.
Stayed 8 nights in Nov 2025

10/10 Excellent

Tarnjeet

Stayed 7 nights in Nov 2025

6/10 Okay

BHARAT, Yorba Linda

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room and staff were nice and friendly. At check in they messed up my reservation. When came to find out why my room was not a sea view like I had reserved, they said that the reservation was for a standard room. Even after showing them a print out of the reservation receipt from Expedia, they claimed that is not what Expedia had booked for me. They told me to contact Expedia to get it resolved with them. I had a hard time getting hold of anyone at Expedia, so I took the matter into my own hands. I spoke with a manager at the hotel. I asked him to confirm my reservation number. They had a different number compared to what I had on my reservation record. They finely realized there was a mistake and changed my room. But they did not admit it was their fault and blamed it on us. The following morning I had issues with the breakfast. They said my breakfast was not included and that I would need to pay for it. This happened again the next day too. It was finally resolved but the overall experience from a 5 star hotel to treat their customers this way is not acceptable.
Stayed 5 nights in Nov 2025