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Crowne Plaza Festival City by IHG

5.0 star property

Photo gallery for Crowne Plaza Festival City by IHG

Serves lunch, dinner and brunch
Exterior
Couples treatment room(s), hot tub, body treatments, prenatal massages
Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Room service

Explore the area

Map
Dubai Festival City, Dubai
  • Dubai Creek
    ‪6 min walk‬
  • Dubai Festival City Mall
    ‪8 min walk‬
  • City Centre Deira
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(23 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed (Waterfront View)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds (Waterfront View)

8.6 out of 10
Excellent
(4 reviews)
  • 33 sq m
  • Water view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

9.6 out of 10
Exceptional
(18 reviews)
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Diplomatic)

1 bedroom, minibar, in-room safe, desk

Suite (Diplomatic)

  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (Waterfront View)

9.4 out of 10
Exceptional
(21 reviews)
  • 33 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Waterfront View)

1 bedroom, minibar, in-room safe, desk

Standard Room (Waterfront View)

  • 34 sq m
  • Water view
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Outdoor pool, open 7:00 AM to 8:00 PM, free pool cabanas, pool umbrellas

InterContinental Dubai Festival City by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, (624)
The price is AU$238
for 1 room
includes taxes & fees
9 July - 10 July
InterContinental Dubai Festival City by IHG

About the area

Dubai

You'll be centrally located in Dubai with a stay at Crowne Plaza Festival City by IHG, you'll be 9 minutes by foot from Dubai Festival City Mall. .This family-friendly hotel is 0.5 mi (0.8 km) from Dubai Creek and 6 mi (9.7 km) from Dubai World Trade Centre.

What's nearby

  • Dubai Creek - 6 min walk - 0.6 km
  • Dubai Festival City Mall - 8 min walk - 0.7 km
  • City Centre Deira - 5 min drive - 4.1 km
  • Dubai World Trade Centre - 7 min drive - 8.4 km
  • Dubai Mall - 8 min drive - 9.6 km

Getting around

  • GGICO Station - 5 min drive
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Intercontinental Club Lounge - ‬1 min walk
  • ‪Marks & Spencer Cafe - ‬5 min walk
  • ‪Hard Rock Cafe - ‬5 min walk
  • ‪مطعم ومقهى الفنار - ‬14 min walk
  • ‪كوستا كوفي - ‬13 min walk

About this property

Crowne Plaza Festival City by IHG

Luxury hotel with a full-service spa and free valet parking
Crowne Plaza Festival City by IHG offers 316 accommodations with minibars and safes. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 316 guestrooms featuring minibars and plasma televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 10 kilometers.
Enjoy Mediterranean cuisine at Zaytoun, a poolside restaurant where you can dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 11 meeting rooms. A train station pick-up service is provided at no charge, and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Zaytoun - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Belgian Beer Cafe Dubai - This pub serves brunch, lunch, and dinner. Open daily.
Mazar Lounge - This café specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 10 kilometres
  • Free train station pick-up shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Belgian Beer Cafe Dubai
  • Mazar Lounge
  • Zaytoun

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 19 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Crowne Plaza Festival City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 1001 reviews
Rating 8 - Good. 230 out of 1001 reviews
Rating 6 - Okay. 33 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenyatto

Stayed 2 nights in Mar 2025

8/10 Good

Joao, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muito bom ! Tudo quase perfeito tirando o cheiro de mofo que tinha no quarto. Café da manhã maravilhoso com todas as opções. Fácil estacionamento sem custo adicional.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast buffet on the planet. Staff are top quality.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicaurys

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a good location.
Stayed 3 nights in Mar 2025

2/10 Terrible

Erline, Tampa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the location being good, I wouldn’t recommend. We were told by Crowne that breakfast would be available for the first two mornings at the Intercontinental Hotel next door. What wasn’t made clear was that the room actually came with breakfast for three and not just for two. Something was destined to go wrong and it did! We paid for one additional breakfast on the first day of our five day stay at Crowne. We notified management of the issue the next morning. Yet, our Check Out was delayed and flight almost missed on account of management’s inefficiency to refund the 145 AED in a timely manner. The hovering waitresses at Crowne also made the mealtime experience very uncomfortable as you felt rushed so they could clear the table. Plus, the food was just ok compared to the other hotel. We also never got towels for 3 and constantly had to call down for the extra towels. Crowne does NOT have microwaves. Also, your travel power adapter may NOT be compatible to their outlets and the outlets are in obscure areas if compatible.
Stayed 5 nights in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bättre kan det inte bli!

Allt man kan önska och med utsikt över Dubai creek om man inte vill bo nära stranden men hotellets shuttel går varje dag till Kitebeach om man vill dit.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ovais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very enjoyable stay at Crowne Plaza, Festival City. Festival City itself is served by a small boat to and from Creek harbour and then a walk to Creek metro station. It would be better if the green metro line was connected all the way to this part of Dubai. The hotel itself was very good. The only slight negative is that breakfast options are not as extensive as other hotels, I have stayed in, when in Dubai. However, buffet dinner at the Anise restaurant is out of this world. The hotel staff are all super friendly and really cannot do enough for guests. I would not put anyone of staying here as its very convenient for Festival City mall if you want to eat out or go shopping.
Stayed 4 nights in Feb 2025

8/10 Good

moshe

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Damian

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephen Roger

Stayed 7 nights in Jan 2025

8/10 Good

Fischer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

CHINTAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Sheik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Anthony

Stayed 3 nights in Dec 2024

8/10 Good

Nathan, HUNTSVILLE

Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Mohammadreza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Mohammed, Fujairah

Stayed 2 nights in Dec 2024

8/10 Good

Nuha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly
Stayed 5 nights in Dec 2024

8/10 Good

Sharif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. The bad side is that it has a sewer smell that goes in and off. Staff have managed to clean, but then comes back unexpectedly. An engineering mess.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Fair value-no grumbles
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Yildiray

Stayed 3 nights in Nov 2024