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Crowne Plaza Festival City by IHG

5.0 star property

Photo gallery for Crowne Plaza Festival City by IHG

Serves lunch, dinner and brunch
Property preview
Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
View from room
Couples treatment room(s), hot tub, body treatments, prenatal massages

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Spa

Explore the area

View map
Dubai Festival City, Dubai
  • Place, Dubai Creek
    ‪6 min walk‬
  • Place, Dubai Festival City Mall
    ‪8 min walk‬
  • Place, Festival Center
    ‪8 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(25 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds (Waterfront View)

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • Water view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed (Waterfront View)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Waterfront View)

9.4 out of 10
Exceptional
(23 reviews)
  • 33 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room (Waterfront View)

  • 34 sq m
  • Water view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

9.6 out of 10
Exceptional
(18 reviews)
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Diplomatic)

Minibar, in-room safe, desk, soundproofing

Suite (Diplomatic)

  • 120 sq m
  • Water view
  • Sleeps 4
  • 1 Twin Bed

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The price is AU$315
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About the area

Dubai

You'll be centrally located in Dubai with a stay at Crowne Plaza Festival City by IHG, you'll be 9 minutes by foot from Dubai Festival City Mall. .This family-friendly hotel is 0.5 mi (0.8 km) from Dubai Creek and 6 mi (9.7 km) from Dubai World Trade Centre.

What's nearby

  • Dubai Creek - 6 min walk - 0.6 km
  • Dubai Festival City Mall - 8 min walk - 0.7 km
  • City Centre Deira - 5 min drive - 4.1 km
  • Dubai World Trade Centre - 8 min drive - 8.7 km
  • Dubai Mall - 8 min drive - 9.6 km

Getting around

  • GGICO Station - 5 min drive
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Intercontinental Club Lounge - ‬1 min walk
  • ‪Café Bateel - ‬5 min walk
  • ‪Hard Rock Cafe - ‬5 min walk
  • ‪Al Beiruti Cafe - ‬13 min walk
  • ‪Marsa Boulevard - ‬8 min walk

About this property

Crowne Plaza Festival City by IHG

Luxury hotel with a full-service spa and free valet parking
Crowne Plaza Festival City by IHG offers 316 accommodations with minibars and safes. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 316 guestrooms featuring minibars and plasma televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 10 kilometers.
Enjoy Mediterranean cuisine at Zaytoun, a poolside restaurant where you can dine alfresco. Or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 11 meeting rooms. A train station pick-up service is provided at no charge, and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Zaytoun - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Belgian Beer Cafe Dubai - This pub serves brunch, lunch, and dinner. Open daily.
Mazar Lounge - This café specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 10 kilometres
  • Free train station pick-up shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Belgian Beer Cafe Dubai
  • Mazar Lounge
  • Zaytoun

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 19 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Crowne Plaza Festival City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 1001 reviews
Rating 8 - Good. 227 out of 1001 reviews
Rating 6 - Okay. 36 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Hussein

Stayed 5 nights in Jul 2025

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use more food options in the hotel, but if you don’t mind a short walk, the mall has so much to offer.
Stayed 1 night in Aug 2025

10/10 Excellent

IL HEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to Dubai

The facilities were a bit outdated, but overall it was a good place for a family trip.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mankaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Subani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and clean.
Stayed 5 nights in Jul 2025

10/10 Excellent

Raahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jalal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Thank you all.
Stayed 9 nights in Jul 2025

10/10 Excellent

Nooru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good times
Stayed 6 nights in Jul 2025

10/10 Excellent

STACY A

Liked: Staff & service
Stayed 9 nights in Jul 2025

6/10 Okay

Senol

Business traveller
Liked: Cleanliness, staff & service
Breakfast was bad.
Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Travelled with family
Liked: Property conditions & facilities

Great.

I really enjoyed my stay at Crowne Plaza Festival City. The location is great—right next to the mall and close to the airport. The room was clean, comfortable, and had a nice view. The staff were friendly and helpful. Breakfast was tasty with lots of options. The pool area was also very relaxing. I would definitely stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Best breakfast and staff on the planet. I love this place
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stopped here many times, brilliant as usual
Stayed 2 nights in Jul 2025

10/10 Excellent

AAKASH

Stayed 12 nights in May 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff particularly in Zaytoun were fantastic especially Joanna. The one serious negative was that when I asked about an accessible room (I am disabled and find it difficult and dangerous to climb into the bath to use the shower) I was made aware that they only had separate showers in the premier or suites room options which I cannot afford
Stayed 11 nights in May 2025

8/10 Good

Manfred

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely friendly people
Stayed 4 nights in Jun 2025

10/10 Excellent

Khasan

Stayed 5 nights in Jun 2025

4/10 Poor

daniel, greenbelt

Stayed 1 night in Jun 2025

4/10 Poor

Zainab

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
POOR MANAGEMENT at the breakfast
Stayed 10 nights in May 2025

10/10 Excellent

Mohd Amir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Connected to Mall directly
Stayed 2 nights in May 2025

10/10 Excellent

Reem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Jun 2025

10/10 Excellent

Reem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in all details Clean ,quiet , wide rooms with comfortable beds . The front are so helpful and fast This is the third time to stay here
Stayed 3 nights in May 2025

10/10 Excellent

Afreen

Stayed 1 night in Apr 2025

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025