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The Empress Hotel

4.0 star property

Photo gallery for The Empress Hotel

Interior
Front of property
Reception
Classic Twin Room
Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪2 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Gaiety Theatre
    ‪7 min walk‬
  • Airport, Isle of Man (IOM)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(21 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

8.8 out of 10
Excellent
(16 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

8.0 out of 10
Very good
(12 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

7.6 out of 10
Good
(4 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 49 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout curtains, iron/ironing board

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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Exterior
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4.4 out of 5, Excellent, 388 reviews
The price is AU$196
includes taxes & fees
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About the area

Douglas

With a stay at The Empress Hotel, you'll be centrally located in Douglas, steps from Douglas Beach and within a 10-minute walk of Palace Casino. .This beach hotel is 0.4 mi (0.6 km) from Gaiety Theatre and 0.7 mi (1.1 km) from Manx Museum.

What's nearby

  • Douglas Beach - 2 min walk - 0.2 km
  • Palace Casino - 4 min walk - 0.4 km
  • Gaiety Theatre - 7 min walk - 0.7 km
  • Manx Museum - 13 min walk - 1.1 km
  • Tynwald - 13 min walk - 1.1 km

Getting around

  • Douglas Ferry Station - 17 min walk
  • Snaefell Mountain Railway Laxey Station - 18 min drive
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Frank Matcham’s - ‬6 min walk
  • ‪Sam Webbs - ‬7 min walk
  • ‪Cafe Villa - ‬6 min walk
  • ‪Marmaris - ‬3 min walk
  • ‪Best Kebab - ‬9 min walk

About this property

The Empress Hotel

Fun on the beach, near Palace Casino
The Empress Hotel offers 104 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 104 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and wedding services. Additional amenities at this Victorian hotel include a television in a common area, a ballroom, and a vending machine.
Grab a bite at The Brasserie Restaurant, a beachfront restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Douglas? This hotel has 2497 square feet (232 square meters) of space consisting of conference space and meeting rooms.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
The Brasserie Restaurant - This beachfront restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
The Piano Bar - This beachfront piano bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 342 out of 844 reviews
Rating 8 - Good. 360 out of 844 reviews
Rating 6 - Okay. 93 out of 844 reviews
Rating 4 - Poor. 28 out of 844 reviews
Rating 2 - Terrible. 21 out of 844 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely clean hotel

Lovely stay at this hotel. Stayed for a couple of nights for a quick visit to the island for the first time. Location is brilliant...on the seafront and we paid extra for sea view...well worth it. The rrom was large and well positioned...and very clean and comfy. The breakfast was as expected with lots on offer and very well stocked. The only annoyance is the parking outside...yes its free but only for 16hrs max in one spot then you have to move to another spot (even if its next along) to reset the time. But thats not the hotels fault its the local parking laws and only a small inconvenience - there was always a slot available right outside the hotel thankfully.
Stayed 2 nights in Jul 2025

8/10 Good

KEITH

Liked: Cleanliness, staff & service

Great Breakfast

Room was fine although a bit small and had a view of a wall. Breakfast was excellent and really well organised. Probably the most efficient hotel buffet breakfast experience that I have ever had.
Stayed 3 nights in Jul 2025

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness
The room that we had was a sea view room and was of a good size. The bed was a Queen size bed and had a comfortable matrass. The main problem was that we had a toilet that would not flush. Though we complained twice and were told it would be attended to it still did not work. On complaining again on checking out the duty manager told me I did not know how to flush a toilet and accused me of lying ( the inference to reduce the bill). Never have I encountered such rudeness from a hotel manager.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with two different eating areas. It's in the Central Promenade area of Douglas, with views over the bay.
Stayed 4 nights in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv was difficult to use as no instructions and toilet didn't flush very well. Staff were very friendlt especially JM and the breakfast was perfect. The meals were reasonably priced and tasty. The hotel is very convenient for all activities.
Stayed 5 nights in Jun 2025

6/10 Okay

Andrew

Stayed 2 nights in Jun 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice sea view rooms

Nice hotel on Douglas bay , lovely breakfast buffet with quality produce, nice evening food , perhaps a bit more entertainment at night other than pianist but overall good experience
Stayed 5 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
The food was excellent and the staff were always on hand to help. A well run hotel
Stayed 5 nights in Jun 2025

4/10 Poor

Mike

Stayed 4 nights in Jun 2025

10/10 Excellent

Margaret

Liked: Amenities
Very very good they go all out to make sure you’re stay goes with no problems food and staff excellent restaurants good food and good service rooms great would recommend to anyone
Stayed 5 nights in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good for walking breakfast was good staff good
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel.

Very good standard comfortable hotel in heart of Central Promenade. Attentive staff in all parts.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay! Good location on the beach in walking distance of restaurants and relatively easy to park on the street. Friendly staff, and great food at the restaurant. Breakfast was solid too with the option of kippers to go with a full-English-type spread. Would recommend!
Stayed 3 nights in May 2025

10/10 Excellent

ALEXANDER

Travelled with family
Liked: Cleanliness, staff & service, room comfort

A happy family holiday

Excellent welcoming neat friendly excellent breakfast with an option if porridge and Manx Kippers great location on the front good sized bedrooms welcoming bar/restaurenr
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room
Stayed 3 nights in May 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 3 nights in May 2025

8/10 Good

James

Stayed 2 nights in May 2025

10/10 Excellent

Niamh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Douglas

Great Hotel. Absolutely wonderful staff. Great breakfast and really nice surroundings.
Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2025

8/10 Good

Darrell

Stayed 4 nights in Apr 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025