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Hôtel du Château & Spa Gemology

4.0 star property

Photo gallery for Hôtel du Château & Spa Gemology

Interior detail
Exterior detail
Couples treatment room(s), hot tub, steam room, Turkish bath/hammam
Aerial view
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2 Rue Camille Saint Saens, Carcassonne, AUDE, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪2 min walk‬
  • Place, Château Comtal
    ‪2 min walk‬
  • Place, Narbonnaise Gate
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪9 min drive‬

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Front of property
Hôtel Le Donjon - Coeur de la Cité Médiévale
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,002 reviews
The price is AU$188
includes taxes & fees
8 Apr - 9 Apr
Hôtel Le Donjon - Coeur de la Cité Médiévale

About the area

Carcassonne

With a stay at Hôtel du Château & Spa Gemology in Carcassonne (City of Carcassonne), you'll be steps from Château Comtal and Narbonnaise Gate. .This spa hotel is 0.3 mi (0.4 km) from Le Musée de la Torture de Carcassone and 0.4 mi (0.6 km) from Basilica of St. Nazaire and St. Celse.

What's nearby

  • Historic Fortified City of Carcassonne - 2 min walk - 0.2 km
  • Château Comtal - 2 min walk - 0.2 km
  • Narbonnaise Gate - 3 min walk - 0.3 km
  • Basilica of St. Nazaire and St. Celse - 5 min walk - 0.4 km
  • Aude Gate - 6 min walk - 0.6 km

Getting around

  • Couffoulens Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 7 min drive

Restaurants

  • ‪La Taverne du Chateau - ‬3 min walk
  • ‪Comte Roger - ‬5 min walk
  • ‪Bar Restaurant le Sénéchal - ‬4 min walk
  • ‪Le Trouvère - ‬3 min walk
  • ‪La Girouette - ‬3 min walk

About this property

Hôtel du Château & Spa Gemology

Hôtel du Château & Spa Gemology offers 17 accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a steam room.
Spa Gemology has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 17 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a steam room. Additional amenities at this Mediterranean hotel include complimentary wireless internet access and a television in a common area.
Take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Onsite venue - bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: EUR 21 for adults and EUR 9 for children
  • A bar/lounge

Things to do

  • Full-service spa
  • Hot tub
  • Indoor pool
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 floor
  • 2 buildings
  • Built in 1960
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 21 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to November
Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Du Chateau Carcassonne
du Château Carcassonne
Du Chateau Hotel
Hôtel Château Carita Carcassonne
Hôtel du Château Carcassonne
Hôtel Château Carcassonne
Château Carcassonne
Hôtel Château Carita
Château Carita Carcassonne
Château Carita
Du Chateau & Spa Gemology
Hôtel du Château Spa Carita
Hôtel du Château & Spa Gemology Hotel
Hôtel du Château & Spa Gemology Carcassonne
Hôtel du Château & Spa Gemology Hotel Carcassonne

Hôtel du Château & Spa Gemology Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 302 out of 475 reviews
Rating 8 - Good. 136 out of 475 reviews
Rating 6 - Okay. 23 out of 475 reviews
Rating 4 - Poor. 7 out of 475 reviews
Rating 2 - Terrible. 7 out of 475 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

zhengyu

Liked: Cleanliness, staff & service, amenities
The window has only a thin curtain, so you can see both inside and outside.
Stayed 1 night in Nov 2025

8/10 Good

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is all about quality, quality of the staff, facilities and location. From the moment of our arrival the staff were fantastic and accomodating, allowing us to check in early so we could explore the medieval city without delay. Our room, number 9, was a little on the small side and located next to the spa which meant it got a little noisy at times and we did get wafts of a chlorine smell occasionally. However the quality of the room was good and the room serviced to a high standard. We didnt take the breakfast option instead opting to explore the local cafes and bakerys in the old town. The bar area was good and the staff even made a cocktail for us which wasnt on their list. We spent an afternoon down by the pool area which was quiet due to the time of year I guess, but the furnishings were high quality and the Jacuzzi was great. We loved the hotels location which gave us direct access to the medeval city and a 15 minute walk into Carcassonne city centre. We will go back.
Stayed 3 nights in Oct 2025

6/10 Okay

Julia

Travelled with partner
Not quite the romantic break suggested by photos & description. Loud party in room next to ours (not in main building) and music in bar with loud base thumping. When we asked to change we were told it was even noisier in the main hotel. Seems they accept groups. Rooms by pool very dark creating a bit of a ‘dingy’ feel. Check your bill. Ours charged us for b’fast for all four days when we only had one. Great location but disappointed.
Stayed 4 nights in Sep 2025

10/10 Excellent

Peggy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No better location to visit the Cite.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carcasonne is a beautiful and memorable city unlike any other. Hotel du Chateau is an equally beautiful and memorable hotel. This hotel has it all: excellent staff and great service, a brilliant location just steps from the city, a secure and private car park, a pool and other amenities, and to top it all off, the breakfast was superb. Our stay at the Hotel du Chateau made our visit to Carcassone a pure pleasure.
Stayed 3 nights in Sep 2025

10/10 Excellent

Karen

Stayed 2 nights in Sep 2025

6/10 Okay

Jane

Travelled with group
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small and quiet hotel, just a few steps outside the city walls of old Carcassonne. Easy to get to from the airport by bus. We didn't have, or need a car. Friendly staff. Bar is open all day for hot/cold drinks and snacks. Only minor criticism of the room was that there was no fridge although to be fair, the room was quite small and there was not really space for one.
Stayed 4 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Michel, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to gate of the old city. Great amenities and excellent service.
Stayed 1 night in Sep 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very friendly staff. Very accomidating. Lovely views.
Stayed 2 nights in Aug 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Carcassonne Hotel

This hotel is absolutely beautiful with the most wonderful setting and location. The staff are helpful, friendly and professional. The set menu breakfast is beautifully presented and plentiful. We stayed in the Deluxe garden/pool facing room. These rooms are quite small but have a lovely outdoor patio area. The lighting in the room isn't good enough and is extremely dark. The floor uplights are very blinding.The shower had a drain smell. The uplighting on the pathway up to the rooms is quite blinding and the steps are very easily missed. If these issues could be rectified it is definitely a very unique experience. I would definitely recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

LEAH

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hidden gem steps away from La cité médiévale
Stayed 1 night in Jul 2025

8/10 Good

Wray

Liked: Cleanliness, staff & service, room comfort

Pleasant hotel in great location

The hotel is superbly situated three minutes walk from the main entrance to the castle and the departure point for the little train that takes you round below the ramparts for great views. We had a junior suite, which was spacious with attractive traditional decor. Breakfast was served as a set menu with minimal choice but was fresh, plentiful and tasty: good value. The hotel has no lift and staircases are narrow and twisting staircases but staff were pleased to help with luggage. Indeed, staff were pleasant and helpful with everything. There were nice touches like moist towels handed out on our return from a hot day out. The only downsides to our stay were a TV remote held together by cellotape that eventually stopped working, and a great-looking spa bath that did not work for bubbles. (Apparently not included in the room specification, but no information to say that. I only found out after filling the bath, getting in, and pressing the bubbles button to no effect) One point to note is that, while it did not affect our enjoyment of the stay, the hotel is notably smaller and the grounds less extensive than the impression given by website photos.
Evening view from hotel bar garden
Stayed 2 nights in Jul 2025

8/10 Good

Barak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Kelli, Garner

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful and the staff was great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Simon

Stayed 1 night in Jun 2025

8/10 Good

robert

Liked: Staff & service, property conditions & facilities
Helpful staff. Good managers
Stayed 1 night in Jun 2025

10/10 Excellent

Julee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an unexpected surprise. The hotel was at the foot of the old castle and also had spa services at a very reasonable price which we took advantage of. We arrived early and the grounds were a lovely place to grab a drink and a nibble to wait for our room. This was an unexpected gem.
Stayed 2 nights in Jun 2025

10/10 Excellent

Patrick, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed staying here! We didn't know what to expect and loved it. Service is friendly and attentive, the hotel is across the street from the fortified city. Rooms were a bit small for 3 people but still comfortable. We didn't get a chance to use the pool but left feeling like we should come back to this hotel/city at some point in the future. Breakfast is incredible and scenery is beautiful!
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

jon, littleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very early and they gladly let us check in. Property is at the base of the castle and a very short walk. The staff was wonderful and very helpfull. The landscaping/gardens are beautiful. This is a great property and you won’t be disappointed
Stayed 1 night in Apr 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved this hotel! The staff was so welcoming and the grounds are beautiful. Very convenient for exploring Carcassonne. Our room was clean and quiet and the beds were comfortable. We would definitely book again!
Stayed 2 nights in Apr 2025