2/10 Terrible
Jay
24 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
*Formal Complaint Form*
*Guest Information:*
- Name: [jay stone]
- Contact Information: [313-878-2003
*Complaint Details:*
- Date of Stay: [sep18-23]
- Room Number: [110]
- Description of Issue:
- Long wait in the lobby (1 hour)
- Room was not cleaned properly, and the condition was unacceptable
*Circumstances:*
- Purpose of Visit: Work Trip
- Traveling with: Boyfriend
- Out of town guests, expecting better service
*Request:*
- A formal apology and resolution for the poor service experienced during our stay.
*Expectation:*
- Better communication and service from the staff
- Clean and comfortable accommodations
*Additional Comments:*
- The experience was disappointing, especially considering we were traveling for work and expected a comfortable stay.
Jay
Stayed 5 nights in Sep 2025

















