Marche Ski Resorts

Beautiful room and hotel and very helpful staff

When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward.

Clean room

Great staff and excellent location

Everything was wonderful. The front desk staff were helpful and efficient. We enjoyed the gym and had a wonderful breakfast in the morning. We would gladly stay again.

Only negative is it's placement which is far from food, apart from one or two places. But this is a new, clean lovely place.