Istria County Luxury Accommodation

Amazing hotel! There is still some work undergoing at the hotel and not all areas were opened. It has the best reception and amazing hospitality. The issues we had with the booking via Expedia were promptly resolved by the concierge manager Jasmina. The spa was out of this world with several different saunas. Highly recommended. The room was well equipped but I think the decor inside of it does not match the beautiful decor in the lobby. We opted for a half board option. The breakfast options were plentiful. Great juice bar. Dinner options were slightly more limited but that could be down to my personal preferences. The only downside I found was the parking. Plenty of parking spaces but they there but they were about 5 - 10 min walk away, partially on a gravel road. The hotel golf buggies were there but nobody bothered to offer a lift to the car park. We did a lot of walking whilst there and were tired at the end of the day. Plus I had to be careful not to ruin my shoes. It was a minor inconvenience but still something to consider. I would throughly recommend the hotel and I am already looking to book it again.

I was incredibly disappointed with my stay here and feel very misled by the information on Expedia. This is advertised as a resort-style hotel off the beaten path. And it kind of is, but nothing is open. I spent five nights and the Burger bar was never open, the coffee shop was never open. All these shops along the main walkway were closed. The restaurant opened at mysterious times. The information on Expedia says there's a buffet style restaurant. There isn't. It says the pool restaurant Oliva serves brunch, lunch, and dinner, but its only open from 12-5, so no brunch and dinner only if you eat dinner before 5pm. There is nothing here. There are no bars, no lobby bars, no pool bars, nobody serving drinks anywhere. At 9pm the resort is empty. There is nothing to do. The only breakfast option is to go to the OTHER hotel where you can pay 19€ (not 17€ like Expedia says) for access to the buffet. I don't know why breakfast was not included in my booking, but I had to pay. There is a supermarket and the idea seems to be that you are to buy groceries and cook in your room. I am on vacation and have no interest in cooking. When I spoke to the woman at the front desk she basically confirmed "we are not a hotel, we just rent apartments." I wish Expedia had made that clear so I didn't waste my money and vacation time expecting five nights in a resort. The bus stop is a 15 minute walk and you need to take the bus 20 minutes into town to actually do anything. Better to book there.

Lovely five star experience

We had no way of contacting the hotel. There was no answer to either of the numbets we found, we took a taxi then walked to the hotel, with suitcases, up hill. To leave, they took us to the bus station in their golf cart. Lots of stairs, not so easy for us, TV did not work.

We had a wonderful stay at this hotel. It is nicely decorated with pool, steam rooms and a gym. Upon arrival, we were pleasantly surprised with a complimentary room upgrade and a birthday cake. The premium room was very spacious, comfortable, and made our stay even more enjoyable. Thank you for the hospitality. The dinner and breakfast buffets had wide variety of options in high quality. The only downside was that drinks were not included with dinner, which was a bit unexpected. One area for improvement would be the steam rooms. Guests are not allowed to wear swimsuits in any of the steam rooms, meaning everyone must be fully nude in shared spaces. It would be more comfortable if this were optional. I would personally feel more at ease if there were separate spaces by gender or the option to wear swimwear, as I’ve experienced in other hotels. Because of this policy, I wasn’t able to enjoy the steam rooms. Overall, we had a great time and would highly recommend the hotel!

Best Hotel we have ever been too! First time in Croatia and the hotel and staff made our stay spectacular! Checked in late because other resort in the area cancelled us last minute! Sorry if I pronounce name wrong Lubro at front desk was awesome and knew of our last minute cancelation and was very nice and even next day gave us an upgrade with seaview so we could enjoy our first time in Croatia! Also Melissa which was new to hotel was kind and patient with us in showing us areas of hotel and kept checking on us everyday! In the restaurant under the lobby we will always remember Ashur for his patience in our ordering of our food and translating everything we didnt understand! Also gave us great suggestions around the hotel. Thank you Grand Park Hotel for an extraordinary stay!