Romantic Accommodation in Africa

Location is great, very walkable to the Souks. Staff was also great. Hotel is under construction which went on all night (not exaggerating, literally worked through the night). Food was mediocre but light improve when their restaurant reopens. Drinks were great. Service at the pool was a little unusual coming from the US, might just be a cultural difference but they really push to close you out which felt a little odd to us. We did book a Souk guide through the concierge which was not great, not the hotel’s fault but worth letting other travelers know. It was nice to have a big pool for our daughter to use and the rooms were large and comfortable. Nice touches like welcome treats at arrival etc.

Good stay

The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel.

Outstanding!! We absolutely loved our stay in such a wonderful boutique riad, in a fantastic location. Everything was perfect for a relaxing and enjoyable stay with my friend. Beautiful room, wonderful bars/ restaurants and friendly/ kind staff. We would love to stay again.

Well maintained historical place in central-ish Nairobi.

A deep immersive cultural experience.