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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Lobby
Free daily continental breakfast
Bar (on property)
Suite, 2 Queen Beds, Non Smoking, Pool View

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Housekeeping
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Urbandale

Located in Urbandale, Ramada Tropics Resort & Conf Center by Wyndham Des Moines is within a 10-minute drive of Iowa Gold Star Military Museum and Buccaneer Arena. .This family-friendly hotel is 5.1 mi (8.2 km) from Des Moines Community Playhouse and 7.5 mi (12.1 km) from John and Mary Pappajohn Sculpture Park.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.5 km
  • Drake University - 9 min drive - 7.7 km
  • Living History Farms - 9 min drive - 11.1 km
  • Wells Fargo Arena - 13 min drive - 12.2 km
  • Iowa Events Center - 13 min drive - 12.2 km

Getting around

  • Des Moines International Airport (DSM) - 30 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬15 min walk
  • ‪Buffalo Wild Wings - ‬19 min walk

About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with a water park and free breakfast
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
Make yourself at home in one of the 166 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including a water park, an indoor pool, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a meal at Castaways Grill, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Urbandale? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.8
Rating 10 - Excellent. 89 out of 457 reviews
Rating 8 - Good. 73 out of 457 reviews
Rating 6 - Okay. 89 out of 457 reviews
Rating 4 - Poor. 75 out of 457 reviews
Rating 2 - Terrible. 131 out of 457 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

🙄

First, we got there and had to wait 2 hours for check in bc there was literally no staff. So we went to the bathroom and changed to go to the pool while waiting and the bathroom was so disgusting. The pool area was filthy. The hot tub was Luke warm and the jets didn't work and it smelled so bad. When we finally got a room out was eh. Clean but a weird smell. Beds were uncomfortable but the pillows were actually good. No tub in the bathroom, only a shower. Bathroom door was broken so it wouldn't open back up if you closed it all the way.
Stayed 1 night in Mar 2025

8/10 Good

Allisson

Stayed 1 night in Mar 2025

4/10 Poor

Jon

Travelled with family
Disliked: Staff & service, property conditions & facilities

Never again.

Room was fine. I dislike the shower setup with no door. Water spilled everywhere. The check in was an absolute atrocity. It took over an hour to check in and this was AFTER I completed the quick check in process. What is the point of that if it doesn't help? The two employees checking people in were courteous, but as far as appearance I couldn't believe how unprofessional they appeared. One was wearing a beanie hat and Mario Brothers sweatshirt. Really?? That's how you want customers to see your staff? Ramada has been a bust 2 times now in two different locations. Love the concept of the indoor waterpark, but way to packed and overall we will not be coming back unless customer service improves drastically. We ordered a pizza at 5:30 from their restaurant and we didn't receive it until 7:15! The incompetence and lack of leadership was jarring. The entire place needs a huge overhaul. We also didn't have towels to use from the waterpark and I didn't even bother to ask the front desk because I knew they wouldn't be able to assist us. Pool was supposed to open at 9am, we could see lifeguards and other staff scrambling, but it did not open until 9:10. How is this not ready everyday? This could not have been the first time for these employees opening up? Overall again, we are done with Ramada as a whole.
Stayed 1 night in Mar 2025

8/10 Good

Sue

Travelled with family
Liked: Staff & service
The room we checked in to had a toilet that constantly ran. The bathroom pocket door was wedged open. The front desk was very accommodating to get us moved to a new room
Stayed 1 night in Mar 2025

2/10 Terrible

Emma

Stayed 1 night in Mar 2025

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in took forever almost 2 hours. Booked a double queen and got double full? Or some really small queens but after two hr check in wasn’t worth the wait. Shower was Luke warm at best. The kids had a blast at the water park though so I guess it’s ok.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible

Check in took 2 hours and they'd given our room away. Got into a different room with a door that barely latched, a bathroom door that didn't latch at all, stains everywhere, and remnants of birthday streamers taped to the ceiling.
Stayed 1 night in Mar 2025

4/10 Poor

Charlotte

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom door in our room was broke. Asked 3 times for it to be fixed nothing. Ran out of clean towels. No housekeeping service. Elevator went out without an out of order sign placed. Then to top it all off found what looked like black mold under the little kitchen sink. All and all poor experience and absolutely nothing done to make anything right.
Stayed 2 nights in Mar 2025

2/10 Terrible

mallorie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no hot water and when talked to them they said that we had to have it run for 20 min, which we did and Still no water. I had 6 guest and they made me pay another 15 dollars because they said that the room is only for 5 people. There also was bugs in our bathroom
Stayed 1 night in Mar 2025

8/10 Good

Renee

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Kids had a great time swimming . The check on was awful with a huge line. Could’ve been taken care of through email before arriving, could have also let people know they needed a license plate.
Stayed 1 night in Mar 2025

8/10 Good

Stacy

Stayed 3 nights in Mar 2025

2/10 Terrible

Latrice

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was too sleepy and property was extremely dirty

2/10 Terrible

Latrice

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in the front desk person was falling asleep while checking me in( check the camera). Got to my room it had a stench and there was some kind of buzzing sound that lasted all night. We were extremely tired, we laid down and tried to sleep. My daughter started screaming because she swore she saw a big crawling on the bed. We left at 7am and we were all sick as if we picked up something. This was a horrible experience
Stayed 1 night in Mar 2025

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort

Dump!

Our plans changed with car issues, I tried to call and leave a message, no answer. I left a message to management under the contact management icon, letting them know that we may not make it and I wanted to cancel. I got no response. We made it to the hotel very very late to find People smoking pot outside the front door, drinking it smelled like beer people running around in their bathing suits outside. We just turned around and drove on. In my mind this all was a misleading advertisement for a very mismanaged hotel. So disappointing, you should take this hotel off from your site. It makes your name Bad, very, very, very disappointed.
Stayed 1 night in Mar 2025

6/10 Okay

Emily

Travelled with family
Stayed 1 night in Mar 2025

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

took over an hour to check in because there was only one person behind the counter. we booked a poolside room 290sqft. room and was put in a second floor room with 200sqft. left for the day and came back room keys would not work . once got into the room my colognes were missing assuming housekeeping needed them. on line they state that the pool area is open till 10pm and they close it at 9pm
Stayed 2 nights in Feb 2025

2/10 Terrible

Katelin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so dirty! It was absolutely disgusting!
Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Rachel

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The rooms need updated but the pool and bar area is great! Nice that there is lifeguards.
Stayed 1 night in Feb 2025

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Slow untrained front desk staff. Took hour to check in 45 minutes to go back and get a key that worked.. Lied to about check in. The place was rampant with horror stories, even doubting charging. No clean rooms to assign. Surprised Ramada has allowed this to happen. I learned READ REVIEWS!! This has been going on for years.
Stayed 1 night in Mar 2025

2/10 Terrible

Chelcea

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wa run, hotel was dirty and rundown. Overbooked the hotel so our reservation we made 3 weeks ago they did not have a room for us so we drove 2hrs back home. Th staff were rude and would answer questions with "Not my problem". The hotel is extremely short staffed and waited for an hour in a line that went out the front doors in the cold for an hour to be told they did not have a room for me even though they had my reservation.
Stayed 1 night in Mar 2025