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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property

Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior
Fitness facility
Property amenity
Indoor pool
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
1050 6th Ave, Des Moines, IA, 50314
  • Place, Iowa Events Center
    ‪5 min walk‬
  • Place, Casey's Center
    ‪10 min walk‬
  • Place, Des Moines Civic Center
    ‪16 min walk‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Premium Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room

8.0 out of 10
Very good
(14 reviews)
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

7.6 out of 10
Good
(41 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.4 out of 10
Very good
(38 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Lobby
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4.4 out of 5, Excellent, 1,002 reviews
The price is AU$157
includes taxes & fees
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About the area

Des Moines

Holiday Inn Downtown - Mercy Area by IHG is centrally located in Des Moines, a 4-minute walk from Iowa Events Center and 8 minutes by foot from Community Choice Credit Union Convention Center. .This hotel is 0.6 mi (1 km) from Casey's Center and 1.1 mi (1.8 km) from Des Moines Civic Center.

What's nearby

  • Iowa Events Center - 5 min walk - 0.4 km
  • Casey's Center - 10 min walk - 0.8 km
  • EMC Expo Center - 10 min walk - 0.8 km
  • Des Moines Civic Center - 16 min walk - 1.4 km
  • Hoyt Sherman Place - 18 min walk - 1.6 km

Getting around

  • Des Moines International Airport (DSM) - 20 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Jethro's Bbq All Stars - ‬13 min walk
  • ‪Northern Vessel - ‬12 min walk
  • ‪Pho 515 - ‬8 min walk
  • ‪Caribou Coffee - ‬13 min walk

About this property

Holiday Inn Downtown - Mercy Area by IHG

Hotel with an indoor pool, 4-minute walk to Iowa Events Center
Holiday Inn Downtown - Mercy Area by IHG offers 251 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Des Moines hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 251 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Private bathrooms have designer toiletries and hair dryers.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy a satisfying meal at Genevieve Restaurant serving guests of Holiday Inn Downtown - Mercy Area by IHG. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Des Moines? This hotel has 8999 square feet (836 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Genevieve Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free return airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 11.20 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1001 reviews
Rating 8 - Good. 265 out of 1001 reviews
Rating 6 - Okay. 162 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 62 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Stayed 1 night in Oct 2025

4/10 Poor

Claud

Stayed 1 night in Aug 2025

10/10 Excellent

Janet, Toledo

Liked: Cleanliness, amenities
Very clean
Stayed 1 night in Nov 2025

4/10 Poor

Jorge

Goo
Stayed 1 night in Oct 2025

10/10 Excellent

Rodah

Stayed 1 night in Oct 2025

10/10 Excellent

Adrienne

Stayed 2 nights in Oct 2025

2/10 Terrible

Marisol

Business traveller
Disliked: Cleanliness, staff & service, amenities
The manager was rude and the hotel had working AC’s but did not want to turn it on. The rooms were hot and 88 degrees. Horrible horrible service!!! Would not recommend.
Stayed 3 nights in Oct 2025

4/10 Poor

Chrystina

Amenities were
Stayed 1 night in Nov 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice motel, the parking was undergoing construction. So by the time we got our things packed up into the car, we didn't have time or the desire to walk back in for breakfast. Not the motels fault.
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff
Stayed 4 nights in Oct 2025

2/10 Terrible

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was fine and the front staff was friendly. The room was clean but the air didn't work in the room and the room was very hot. The staff recommended opening the window to help cool the room which helped but the traffic from the highway was extremely loud. If you plan to stay here, bring your own fan. Also, the parking lot is closed due to structural hazard (for over a year) and you have to park a half-block away.
Stayed 2 nights in Oct 2025

10/10 Excellent

Justin

Stayed 2 nights in Oct 2025

8/10 Good

Ryne

Stayed 1 night in Oct 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Happy that shuttle was available. Not happy the parking lot was closed. Room was good.
Stayed 1 night in Oct 2025

4/10 Poor

Jeramy

Disappointed

Where do I start. Let’s start with parking. There was no onsite parking during a huge wrestling tournament and with that amount of people at the hotel there was maybe 40 spots and once you left it was a gamble getting back in. After that it’s just little things like being there for 3 nights and never seeing housekeeping. I had to go to the front desk for plastic cups, fresh towels and more toilet paper. Also had to take out my own trash twice. Rooms were very warm as the a/c wasn’t running and the window opens about a inch so the room was just stale air. Surprisingly quiet even with a ton of families there so that was a positive. Another thing that was just more of a disappointment was the hours of the onsite restaurant for dinner, 3 hours is a very short window to offer dinner. The biggest thing was the breakfast buffet. Yougurts were just sitting on hotel pans with no ice, bottles of water and milk in hotel pans with no ice. The hotel pans of eggs, meats and potatoes were just loosely covered with foil. It was just un professional looking.
Stayed 3 nights in Oct 2025

4/10 Poor

Tamara

Disliked: Staff & service, property conditions & facilities
For starters, the staff at the front desk didn’t even stand up when we walked in. Our room had no air conditioning. The “limited service” didn’t even include making beds. The parking lot was blocked off so there was not a drive up location to unload luggage.
Stayed 2 nights in Oct 2025

2/10 Terrible

Fariba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not go to bar or breakfast
Stayed 1 night in Oct 2025

4/10 Poor

Krystel, Carthage

Travelled with family
Disliked: Property conditions & facilities
The room was 80 & no A/C, older hotel, clean, parking lot under construction, so parked 2 blocks away
Stayed 1 night in Oct 2025

2/10 Terrible

Tammy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Neither the hotel’s website nor Expedia (where I made my reservation) disclosed that the property parking lot/garage is closed. Upon arrival, I found that both the hotel parking lot and garage were closed. Guests were required to park across the street and carry all luggage, coolers, and personal belongings across a blocked-off area just to reach the entrance. This was a major inconvenience that should have been clearly communicated prior to booking, especially when traveling for a sport competition. The issues continued once I entered the room. The room temperature was over 80 degrees, and there was no way to turn on the air conditioning or even a auto-fan. The only option was to crack the window and endure the constant roar of I-235 traffic all night, or attempt to sleep in the unbearable heat. Either way, no rest was possible both nights. In the concierge van, several guests were discussing the same issue with overheated rooms, making it clear that requesting a room change would only result in another room with the same problem. If you’re heading to the Iowa Events Center, I’d recommend booking a room at another hotel in the area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kaila

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Beds were comfortable. Only issues we had was the pool was so cold, our kids didn’t want to swim more than 15 minutes. One of our rooms didn’t have a microwave but they were adjoining so not a big deal for us.
Stayed 1 night in Oct 2025

8/10 Good

Summer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No complimentary breakfast. Our room temp would not adjust to below 75, so was a hot night difficult to sleep. Parking was confusing due to construction. Otherwise stay was fine.
Stayed 1 night in Oct 2025

10/10 Excellent

Mike

Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and helpful. Shuttle to our event was very accommodating
Stayed 1 night in Oct 2025