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Bournemouth West Cliff Hotel & Spa

3.0 star property

Photo gallery for Bournemouth West Cliff Hotel & Spa

2 indoor pools, pool loungers
Property entrance
Lounge
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar

Explore the area

View map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Place, Bournemouth Beach
    ‪9 min walk‬
  • Place, Bournemouth International Centre
    ‪12 min walk‬
  • Place, Bournemouth Pier
    ‪15 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(34 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

7.6 out of 10
Good
(4 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

7.2 out of 10
Good
(18 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

8.6 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.8 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior
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The price is AU$99
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About the area

Bournemouth

Located in Bournemouth (Bournemouth City Centre), Bournemouth West Cliff Hotel & Spa is within a 15-minute walk of Bournemouth International Centre and Bournemouth Beach. .This luxury hotel is 5 mi (8.1 km) from Poole Harbour and 9.1 mi (14.7 km) from New Forest National Park.

What's nearby

  • Bournemouth Beach - 9 min walk - 0.8 km
  • Bournemouth International Centre - 12 min walk - 1.1 km
  • Oceanarium - 12 min walk - 1.1 km
  • Bournemouth Pavillion Theatre - 15 min walk - 1.3 km
  • Bournemouth Pier - 15 min walk - 1.3 km

Getting around

  • Bournemouth Station - 4 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 13 min drive

Restaurants

  • ‪the palm - ‬5 min walk
  • ‪Brewhouse & Kitchen - ‬6 min walk
  • ‪All Hail Ale - ‬6 min walk
  • ‪Smokin' Aces - ‬7 min walk
  • ‪Pizzeria Triangolo - ‬5 min walk

About this property

Bournemouth West Cliff Hotel & Spa

Luxury hotel with 2 indoor pools and a full-service spa
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with hair dryers and complimentary toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Stay in one of 83 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor swimming pools, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, a hair salon, and wedding services.
At Bournemouth West Cliff Hotel & Spa, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Bournemouth? This hotel has 2605 square feet (242 square meters) of space consisting of conference space and 5 meeting rooms. Self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge and are served each morning.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Grab bar near toilet (99 centimetre high)
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 24 to December 26:
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed on New Year's Eve and New Year's Day:
  • Dining venue(s)
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15 for adults and GBP 10 for children
  • Uncovered self parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Guests under 18 years old are not allowed in the spa

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 325 out of 1013 reviews
Rating 8 - Good. 350 out of 1013 reviews
Rating 6 - Okay. 184 out of 1013 reviews
Rating 4 - Poor. 96 out of 1013 reviews
Rating 2 - Terrible. 58 out of 1013 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel!

We were very happy and enjoyed our stay, we were made to feel very comfortable by the professional and friendly staff. Our rooms were spotless and so was all of the hotel. The food was excellent quality and very tasty. I'd definitely recommend The West Cliff.
Stayed 4 nights in Jul 2025

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for a birthday trip, left the same night. Walking in from the side entrance felt more like entering a care home than a 4-star hotel — the warm, stale corridor air and stained carpets gave off “neglected institution” vibes. No disrespect to pensioners, but the crowd and scent sealed it. The room was boiling, poorly ventilated, and nowhere near the “stunningly renovated” standard they boast about in the press. Turns out they spent £500k on upgrading 20 out of 83 rooms — so around 75% of guests are still sleeping in 2006. No AC, just a knock-off Dyson-style desk fan that moved less air than a sigh. The mattress was saggy, the air thick, and the room was just not fit for purpose. We asked to check out 6 hours later. The receptionist didn’t know how to process it, so he called the duty manager, who told us to contact Expedia for a refund, gave her name, and said she’d support the complaint. Once we emailed our complaint, she denied saying any of it. After days of going back and forth with Expedia and the hotel, we eventually received a full refund. They claimed they “don’t have the resources” to go back and forth justifying the property. Might be worth redirecting those resources into carpets, airflow, and honesty.
Stayed 2 nights in Jul 2025

8/10 Good

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel. Well appointed rooms and air conditioning was excellent. Staff always attentive and recommended a lovely Indian restaurant nearby. Slight disappointment with the breakfast as only served scrambled eggs with no other options
Stayed 1 night in Jul 2025

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and friendly staff. Only a few things which were minor - room was downstairs and the window was right next to some outdoor seating, so would have been very noisy on a busy afternoon/evening. Had dinner (burger) which was tasty. Unfortunately the bar and outdoor area overlook the pool so we decided against a swim and opted to pay the £15 for the spa visit instead! Parking ok but £10 per 24 hrs so could add up for a longer stay. EV charger would be handy. Room was serviced even though we didn't leave the sign out which was nice but unnecessary (changed our towels even though left on the radiator). Slept well though and it was a spacious room with good shower. Thanks!
Stayed 2 nights in Jul 2025

6/10 Okay

jane

Stayed 2 nights in Jul 2025

10/10 Excellent

Oliver

Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Assumpta

Stayed 6 nights in Jun 2025

6/10 Okay

Alan

Stayed 4 nights in Jun 2025

8/10 Good

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Victoria

Stayed 1 night in Jun 2025

10/10 Excellent

Tamsin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed the upstairs pool, i believe there is a fee for the pool & jacuzzi on lower ground. Restaurant was lovely, polite and helpful staff. Our AC wasnt working properly, even when the gentleman came and fixed it, it wasnt really cool, but not an issue as was quite cool for june. If i were to share some constructive criticism, it would be a lovely touch to have a mini fridge in the deluxe & superior rooms! Finally, we were ever so grateful for the free noon checkout on the Sunday, that was very kind indeed, all in all a wonderful weekend break & I'm positive we will return soon!
Stayed 2 nights in Jun 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Stayed 1 night in May 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We had a lovely stay. Staff super helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Bed was comfortable. Reasonable breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed. Room seemed newly updated and was clean and comfortable. Swimming pool was warm and the kids enjoyed it. Breakfast was good though the bacon could have been better cooked, it was a little underdone. Short walk to the beach. Note I parked on the street and now have a car covered in bird droppings so avoid the trees! Will definitely look to book again when we can.
Stayed 1 night in Jun 2025

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Lovely comfortable bed and room. Very friendly staff, nothing was too much trouble. The indoor pool was very welcome. A good variety at breakfast, however only scrambled eggs were offered. Would like an option for eggs of your choice to be cooked to order. Plenty of parking on site.
Stayed 2 nights in Jun 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
Stayed 1 night in Jun 2025

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went for a short break had a really great time. Will come back again.
Stayed 3 nights in May 2025

2/10 Terrible

bob

Stayed 1 night in Mar 2025

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My room was lovely however the bathroom was very dated. The flooring was lifting in areas and the shower was very difficult to adjust the temperature
Stayed 1 night in May 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Friendly staff. Great bar and restaurant. Help yourself breakfast. We didn’t swim or use spa on this occasion. 15minute walk to centre and lovely coastal walks too.
Stayed 2 nights in May 2025