The woman at the registration desk was kind and welcoming. I was just coming from the airport where I had one of the most stressful days ever, and she was genuinely empathetic. Other staff not so much. I got a room that had a connecting door to the next room and their tv was keeping me awake when I desperately needed sleep. When I explained this to staff I was admittedly a bit pissed, and she did send up a security person to knock on the door, but after I realized that the sound was coming through the cracks around the connecting door and that the noise was still keeping me awake, I called again and she said “so what am I supised to do?” And I said “maybe you should tell people when you are putting them in a connecting room that there could be noise issues.” Downstairs in the lobby they have words like “empathy” describing how they treat guests. I had just experienced a horrible day at the airport with multiple delays and cancellations and a lot of expense, and now I was paying a lot of money to stay in a fairly high-end hotel, and I was doing my best not to sound angry but I was exhausted and honestly needed to get some sleep before an early flight. I don’t think there was even an attempt on her part to understand her guest’s needs let alone do something to make it right, even if making it right only meant being sympathetic and understanding. My room had an odor of mildew mixed with stale air, and now all the clothes in my luggage smell of it and need washing.