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Comfort Inn Plano-Dallas

2.5 star property

Photo gallery for Comfort Inn Plano-Dallas

Standard Room, 2 Queen Beds, Non Smoking
BBQ/picnic area
Reception
Exterior
Outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Gym
  • Breakfast included
  • Parking included
  • 24/7 front desk

Explore the area

Map
4901 Old Shepard Place, Plano, TX, 75093
  • Baylor Scott & White The Heart Hospital
    ‪14 min walk‬
  • University of Texas at Dallas
    ‪6 min drive‬
  • The Shops at Legacy
    ‪8 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quality Inn West Plano - Dallas

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very good, (695)
The price is AU$142
for 1 room
includes taxes & fees
25 May - 26 May
Quality Inn West Plano - Dallas

About the area

Plano

Located in Plano, Comfort Inn Plano-Dallas is a 2-minute drive from Baylor Scott & White The Heart Hospital and 5 minutes from Adventure Landing. .This hotel is 3.3 mi (5.3 km) from Shops at Willow Bend and 3.7 mi (6 km) from WhirlyBall.

What's nearby

  • Baylor Scott & White The Heart Hospital - 14 min walk - 1.2 km
  • Shops at Willow Bend - 6 min drive - 5.3 km
  • University of Texas at Dallas - 6 min drive - 6.8 km
  • The Shops at Legacy - 8 min drive - 8.4 km
  • Galleria Dallas - 11 min drive - 14.3 km

Getting around

  • Bush Turnpike Station West - 13 min drive
  • Dallas Medical-Market Center Station - 25 min drive
  • Love Field Airport (DAL) - 25 min drive

Restaurants

  • ‪Chick-fil-A - ‬9 min walk
  • ‪151 Coffee - ‬13 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Comfort Inn Plano-Dallas

Hotel with free breakfast, near Baylor Scott & White The Heart Hospital
Comfort Inn Plano-Dallas offers 131 accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Plano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 131 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 50-inch LCD televisions with cable programming provide entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless internet access (surcharge) and a television in a common area.
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served between 6:00 AM and 9:00 AM on weekdays.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available on weekdays 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dallas Hampton Inn
Hampton Inn Dallas Hotel Plano-North
Hampton Inn Plano-North
Hampton Inn Plano-North Dallas
Hampton Inn Plano/North Dallas Hotel Plano
Plano Hampton Inn
Hampton Inn Plano-North Dallas Hotel
Hampton Inn Dallas Hotel
Hampton Inn Dallas

Comfort Inn Plano-Dallas Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 181 out of 389 reviews
Rating 8 - Good. 47 out of 389 reviews
Rating 6 - Okay. 35 out of 389 reviews
Rating 4 - Poor. 31 out of 389 reviews
Rating 2 - Terrible. 95 out of 389 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Definitely a 1.5/2 star hotel

I'm mainly giving credit to the front desk staff, who were pleasant to deal with. Our room was on the 5th floor. Upon entering the room, it wasn't a clean smell. It smelled like sweat and stale air. The desk lamp was in our condition with frayed wire coverings. The worst part is that the elevator broke Friday and originally they thought maintenance wouldn't be out over the weekend because of overtime rates. We checked out Sunday and elevator was still broken. The front desk did try to switch us to another room on the 2nd floor, but when we checked the room, it smelled like a sweatroom, plus the door got stuck making it difficult to open or close. The hallway smelled like bug spray and urine. Since we had already sprayed our original room with Lysol to make it smell better and cleaned bathroom, we didn't feel like doing it all over again. Sunday we traveled down 5 flights with basically 4 suitcases. We definitely will not be staying at this hotel again.
Stayed 3 nights in Feb 2025

2/10 Terrible

Lisa

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AWFUL!!!! NO WASH CLOTHS, NO HOT WATER AT ALL SECOND NIGHT, ELEVATIR BROKE AND COULD ONLY USE STAIRS, TELEPHONE HAD NO DIAL TONE, CLERK JUST THRU UP HIS HANDS AND SAID HE COULD DO NOTHING ABOUT IT!!
Stayed 2 nights in Feb 2025

8/10 Good

Jubril

Business traveller
Liked: Cleanliness, staff & service, amenities
Parking and nice building
Stayed 1 night in Feb 2025

10/10 Excellent

Kendall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. Great hotel..
Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Stayed 1 night in Feb 2025

2/10 Terrible

Caleigh

Disliked: Amenities, property conditions & facilities
THE ELEVATOR WAS OUT OF SERVICE I HAVE A BROKE. ANKLE AND SPECIFICALLY ASKED FOR A BOTTOM FLOOR BUT THEY MADE ME CLIMB TO THE 4th FLOOR WITH A BROKEN ANKLE, a baby and a toddler. They didn’t have TV AND THEY DIDNT HAVE HOT WATER!!!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 1 night in Feb 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 1 night in Feb 2025

10/10 Excellent

Earl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is awesome.
Stayed 5 nights in Jan 2025

2/10 Terrible

Oluwasegun

Disliked: Cleanliness, staff & service
Not satisfactory
Stayed 2 nights in Jan 2025

6/10 Okay

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy, unsafe and smells smoke
Stayed 1 night in Feb 2025

2/10 Terrible

Alvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely worst hotel experience

Room not clean, staff not responsive or courteous. Exterior security door not secure. The free breakfast nonexistent, room was not clean after we came back from a funeral. Towels were not replaced. Staff did not bring replacement towels after we asked. Coffee containers empty. In 50 plus years of staying in hotels I have never booked a worse hotel. The very worst hotel experience. I strongly recommend that no one book a room at Comfort Inn in Plano, Texas on Old Shepherd Road.
Stayed 3 nights in Feb 2025

2/10 Terrible

Rickey

Disliked: Cleanliness, staff & service, property conditions & facilities
A very disturbing experience. Hotel didn’t feel like a Hotel. We tried 3 different rooms due to unworkable features, i.e. TV, heat etc. Rooms were dirty and smelly. Due to no refund given, we cleaned our own room. No decent Breakfast offered…the only thing that made sense was the waffle maker. The location really needs to be inspected!! Please Please address the needs, I believe the workers need their jobs but it’s hard not to complain about anything. In all my years I never experienced anything like it. It was disappointing & disgusting!
Stayed 4 nights in Jan 2025

4/10 Poor

Ray

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness of this hotel is not good. WiFi is severely lacking in speed with sometimes no connection at all. Breakfast was a hit or miss. Some days they have it some days all you can get is a waffle and toast. I was shocked it was rated this high. I would rate this hotel a 4.0.
Stayed 4 nights in Jan 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 1 night in Jan 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 1 night in Jan 2025

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 1 night in Jan 2025

10/10 Excellent

Earl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is great
Stayed 5 nights in Jan 2025

6/10 Okay

Ray

Stayed 2 nights in Jan 2025

10/10 Excellent

Semaj

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms.
Stayed 1 night in Jan 2025

10/10 Excellent

Earl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!
Stayed 5 nights in Jan 2025

10/10 Excellent

David

Travelled with family, Business traveller
This place was beyond expectations. Big king size bed with a clean bed. Large tv. Channels are limited.
Stayed 1 night in Jan 2025

6/10 Okay

Kim

Travelled with family
Liked: Staff & service, room comfort

Good stay

We stayed 2 nights, 2 separate bookings. The 1st room was great, clean and up to date. The 2nd night, the room was different, seemed a little run down. Overall, though, the hotel good, reasonably priced, polite staff, and close to the hospital we needed to be close to. I would book this hotel again.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 1 night in Jan 2025