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Comfort Inn Plano-Dallas

2.5 star property

Photo gallery for Comfort Inn Plano-Dallas

Standard Room, 2 Queen Beds, Non Smoking
In-room safe, desk, laptop workspace, blackout curtains
Reception
Lobby sitting area
Free on-the-go breakfast on weekdays

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
4901 Old Shepard Place, Plano, TX, 75093
  • Place, Baylor Scott & White The Heart Hospital
    ‪10 min walk‬
  • Place, Cinemark Central Plano
    ‪5 min drive‬
  • Place, Galleria Dallas
    ‪10 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Plano

Located in Plano, Comfort Inn Plano-Dallas is a 2-minute drive from Baylor Scott & White The Heart Hospital and 5 minutes from Adventure Landing. .This hotel is 3.3 mi (5.3 km) from Shops at Willow Bend and 3.7 mi (5.9 km) from WhirlyBall.

What's nearby

  • Baylor Scott & White The Heart Hospital - 10 min walk - 0.9 km
  • Cinemark Central Plano - 5 min drive - 2.6 km
  • University of Texas at Dallas - 7 min drive - 7.8 km
  • The Shops at Legacy - 9 min drive - 14.8 km
  • Galleria Dallas - 10 min drive - 17.4 km

Getting around

  • UT Dallas Station - 7 min drive
  • Dallas Medical-Market Center Station - 22 min drive
  • Love Field Airport (DAL) - 32 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk
  • ‪Blue Goose Cantina - ‬14 min walk
  • ‪Panera Bread - ‬9 min walk

About this property

Comfort Inn Plano-Dallas

Comfort Inn Plano-Dallas offers 131 accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Plano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 131 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 50-inch LCD televisions with cable programming provide entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless internet access (surcharge) and a television in a common area.
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served between 6:00 AM and 9:00 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available on weekdays 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dallas Hampton Inn
Hampton Inn Dallas Hotel Plano-North
Hampton Inn Plano-North
Hampton Inn Plano-North Dallas
Hampton Inn Plano/North Dallas Hotel Plano
Plano Hampton Inn
Hampton Inn Plano-North Dallas Hotel
Hampton Inn Dallas Hotel
Hampton Inn Dallas

Comfort Inn Plano-Dallas Reviews

Reviews

6.8
Rating 10 - Excellent. 207 out of 497 reviews
Rating 8 - Good. 61 out of 497 reviews
Rating 6 - Okay. 45 out of 497 reviews
Rating 4 - Poor. 48 out of 497 reviews
Rating 2 - Terrible. 136 out of 497 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, amenities
It smelled like smoke and the smoke detector was unplugged. I feel like I shouldn't have to pay as much as I did I would like a refund.
Stayed 1 night in Dec 2025

2/10 Terrible

Sylvia

Disliked: Cleanliness
This place was not what I thought . I should have walked out and left when I arrived but I was out of town with work . Staff was not friendly. Elevator was down the whole 2 days I fret and stayed there due to I was out of state didn’t know area . Over half of staff couldn’t speak English. I normally don’t give negative reviews but this totally irritated me. The staff stated they only had rooms way on 4th floor per elevator was down. I had to walk up 4 flights of stairs with a bad knee . Young guys i asked if they could help which carried my luggage and computers. I’d never made it. I felt stuck due to walking down steps and having to come back up 4 flights . Stayed in room the entire stay . I’m totally irritated . At least be professional and courteous. Comfort Inn in my state was very clean and staff was friendly. This place looked like ghost town. Not that many vehicles at all in the parking lot but sold out other floors . I get it this may be considered extended stay with whatever living there . Totally apolled and stepped down to even stay there. Loud noise of folks arguing all night . I almost just left and threw my luggage down the stairs but I had computer equipment the same night I checked in . Called housekeeper to get me some towels and come get trash . The individual didn’t dump trash . Was horrible. Trash stayed in room the whole time . Totally unsanitary . Dust everywhere in bathroom . I had sanitizer I threw in shower uhhh I’m tired of discussing this nightmare
Stayed 2 nights in Dec 2025

2/10 Terrible

Gloria

Business traveller
Disliked: Cleanliness, staff & service, amenities
332 room number The restroom, the bathtub the water wouldn’t go down The heater wasn’t working and wires were exposed The interior is falling apart walls are all messed up No remote and code internet,try to call downstairs no answer!!! Elevator is not working had to walk three flights of stairs to our room 😡 The icemaker wasn’t working I spoke to Nelson in morning and told him all the problems we had with his hotel he only said sorry!!!
Stayed 1 night in Dec 2025

2/10 Terrible

Jasmine

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like fresh cigarettes. There were stains on the carpet, on the bed and the lamp. Every single piece of furniture was visibly dirty. The towels that were provided were dirty and had hair on them. We had to go buy our own towels, cleaning supplies and air fresheners. To top it all off, there was a lipstick kiss stain on our door. The stay was absolutely terrible. And will never be back.
Stayed 1 night in Dec 2025

10/10 Excellent

SAUL OVIDIO

Stayed 3 nights in Dec 2025

4/10 Poor

Dale

Disliked: Property conditions & facilities
I went to my room, no door knob/lock. Next room, no remote and tv didn't work. Next room, tv didn't work. Next room, heat didn't work. Finally 5th try, everything worked. Terrible experience. At 1 point the front desk guy said do you need a tv? Really? What else is there to do in a hotel room? Run don't walk from this place. Wasn't even offered some kind of discount for the repeated inconvenience.
Stayed 1 night in Dec 2025

10/10 Excellent

Patrick, Marshalltown

Stayed 1 night in Dec 2025

2/10 Terrible

Janice

Stayed 1 night in Nov 2025

8/10 Good

Katina

Stayed 1 night in Nov 2025

4/10 Poor

ravi prakash

Elevator didnt work rooms are not that clean and smell got room at 5th floor
Stayed 1 night in Nov 2025

4/10 Poor

Summer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, amenities
This stay was a nightmare! The elevators didnt work, there were no vending machines & ice machines did not work. Eventually there was no runnin water! Or carport lights, so basically your just paying for a bed to sleep in.
Stayed 6 nights in Nov 2025

4/10 Poor

Uriah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was broken, cigarette burns in the toilet seat, ashes smeared into the walls everywhere, the whole 4th floor smelled like cigarettes, there was blood on the lamp shade, beer cans and trash in the hallways thrown around, I wouldn’t stay here again. It was quiet over night though.
Stayed 2 nights in Nov 2025

6/10 Okay

Cristel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Esmeralda

The room was clean and spacious. Bed was very comfy and staff were polite. Easy check in.
Stayed 2 nights in Nov 2025

10/10 Excellent

Romeo

Stayed 4 nights in Nov 2025

2/10 Terrible

Lavanya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was not working and rooms were available only on the 5th floor. We were not informed before checking in about it. Had to climb stairs with luggage. The bedsheet had hole in it. Shampoo bottle was empty in the room. The staff was also not helpful.
Stayed 1 night in Nov 2025

8/10 Good

Sylvie

Liked: Cleanliness, amenities
Great staff. Helpful and accommodating. Need are hard. Was hard on our backs. Rooms clean. No hair blow dryer.
Stayed 1 night in Nov 2025

10/10 Excellent

Keidy

Business traveller
Liked: Cleanliness, staff & service, amenities
Excelente servicio d parte d todo el personal
Stayed 1 night in Nov 2025

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t recommend to anyone, worst service, rude

Stayed 4 nights in Oct 2025

10/10 Excellent

Sibongile

Stayed 1 night in Nov 2025

2/10 Terrible

Laquisha

Liked: Staff & service
Disliked: Cleanliness, amenities
Bugs crawling around. The staff was very nice on a positive note.
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service
Stayed 1 night in Nov 2025

4/10 Poor

OTIS

Disliked: Amenities, property conditions & facilities
The property had several repairs going. The smoke detector in the room was covered up in plastic, there was condensation stains on the ceiling. The towels were poor quality. The gym room was small, and minimal equipment.
Stayed 2 nights in Oct 2025

8/10 Good

Jackie

Stayed 1 night in Oct 2025