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Hotel Cisne

3.0 star property

Photo gallery for Hotel Cisne

Front of property
Restaurant
Reception
Terrace/patio
Standard Double Room

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay
  • Place, San Sebastian Plaza
    ‪6 min drive‬
  • Place, Calderon Park
    ‪10 min drive‬
  • Place, New Cathedral of Cuenca
    ‪10 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪18 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

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About the area

Cuenca

Located in Cuenca, Hotel Cisne is connected to a rail/subway station, within a 5-minute drive of Pista De Bicicross Bmx Cuenca and Galeria FVega. .This hotel is 1.3 mi (2.1 km) from Museum of Modern Art and 1.4 mi (2.2 km) from University of Cuenca's Orchid Garden.

What's nearby

  • San Sebastian Plaza - 6 min drive - 1.9 km
  • San Francisco Plaza Market - 7 min drive - 2.3 km
  • University of Cuenca's Orchid Garden - 7 min drive - 2.3 km
  • Calderon Park - 10 min drive - 2.7 km
  • New Cathedral of Cuenca - 10 min drive - 2.7 km

Getting around

  • CREA (Av. México) Tram Station - 9 min walk
  • Luis Cordero (Hermano Miguel) Station - 12 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪El Arriero - ‬8 min walk
  • ‪Cervimundo Gastro Pub - ‬10 min walk
  • ‪El Huerto - ‬16 min walk
  • ‪La Fornace - ‬12 min walk
  • ‪Schubert Specialty Coffee - ‬13 min walk

About this property

Hotel Cisne

Hotel Cisne offers 28 accommodations with complimentary toiletries and blackout drapes/curtains. 32-inch Smart televisions come with premium digital channels.

Bathrooms include bathtubs or showers. This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered daily and change of towels can be requested.

Stay in one of 28 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include blackout drapes/curtains, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Grab a bite from the snack bar/deli serving guests of Hotel Cisne. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 3 per stay); reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per person (one-way)
  • Nearby parking fee: USD 3 per stay (66 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
Property Registration Number 0102461951001.003.201081

We should mention

This property does not have elevators

Property is also known as

Hotel Cisne Hotel

Hotel Cisne Cuenca

Hotel Cisne Hotel Cuenca

Hotel Cisne Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 2 out of 6 reviews

6.8/10

Cleanliness

6.0/10

Staff & service

10/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024

10/10 Excellent

Eduardo Elias

Liked: Cleanliness, amenities, property conditions & facilities
Estuvo bien
Stayed 1 night in Jan 2026

8/10 Good

GUIDO, RIOBAMBA

Liked: Cleanliness, staff & service
Me gusto el desayuno ..no tanto el cuarto pero en general esta bien
Stayed 1 night in Sep 2025

10/10 Excellent

Ivonne del Carmen, Guayaquil

Stayed 2 nights in Jul 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente atencion y ubicacion del hotel
Stayed 4 nights in Jul 2025