Holiday Inn Express & Suites Crossville by IHG Reviews
9.0
Wonderful
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The food was good but the breakfast could have been better. The omlets all had peppers in them. Most of the places we have been have options without the heat. Traveling all day on something spicy is not good.
James
Stayed 1 night in Aug 2025
10/10 Excellent
JONATHAN
9 Aug 2025
JONATHAN
Stayed 1 night in Aug 2025
8/10 Good
Robert
Travelled with group
8 Aug 2025
It was a ver nice stay. I spent two nights and my room was spotless both times. Staff was friendly and helpful. I did have a problem with the key card, so the staff just replaced it with no problems.
I had 2 very different experiences with the staff, the one at Check-in was okay but after checking in, I went to get a key and I was having trouble walking because I was in pain (back) there was a line of guests checking in. After he was done, he could’ve just walked to bring me the key but he saw me in pain VERY slowly walking towards the desk to get the key. He could’ve just come and give it to me
Only had maid service one day. Had to get own towels after that.
Robert
Stayed 3 nights in Jul 2025
10/10 Excellent
Tanya
Travelled with family and small children
19 July 2025
Liked: Cleanliness, staff & service
We stayed there a week everything was great friendly staff and our cleaning lady I think her name is Brandy was wonderful.
The only complaint is the beds are to high for short people lol but everything else was great
Property is not maintained. The worst HOLIDAY INN EXPRESS I’ve seen. The mixing valve on the shower did not work. Water was either HOT or COLD, could not adjust the temp. Staff sneaking around the cameras to vape. Just not a good experience compared to what I’m accustomed with at HOLIDAY INN EXPRESS!